BBB Accredited Business since

Pacific Landscape Management Inc

Phone: (425) 885-2905 16541 Redmond Way Ste 319C, Redmond, WA 98052 View Additional Email Addresses http://www.paclandman.com


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Description

This company offers landscaping, specializing in residential and commercial.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pacific Landscape Management Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pacific Landscape Management Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific Landscape Management Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1999 Business started: 11/01/1994 Business started locally: 11/01/1994 Business incorporated 11/09/1994 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Eric Mellin, President Ms. Jessica Johnsen, Administrative Assistant Ms. Jenelle Wilson, Office Manager
Contact Information
Principal: Mr. Eric Mellin, President
Customer Contact: Ms. Jenelle Wilson, Office Manager
Business Category

Landscape Contractors Landscape Lighting


Additional Locations

  • 16541 Redmond Way Ste 319C

    Redmond, WA 98052 (425) 885-2905

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/18/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Landscaping service included replacement of plants that did not survive a year from planting. We informed the company of several plants that died and they claimed they would not replace because the plants were not in an irrigated area. There was no mention of the area needing full-time irrigation and we did actually water the area frequently during the hot summer months.

Desired Settlement: Replacement of plants or money back for the both the plants and services required for planting.

Business Response: Initial Business Response /* (1000, 8, 2013/12/03) */ We advise clients that plants that are planted in un-irrigated areas need to be maintained by the homeowner to ensure survival. The manager went out to the homeowner site to survey the damaged/dead plant material and observed that they had not been properly watered. He provided the homeowner with a plant count and offered to give an estimate for replacement, however the client did not respond. We as a company strive to ensure clear and effective communication with all our clients in the care of plants we install. We will be ammending our terms and conditions in our contracts to assure there is no confusion going forward. In this case, we will be replacing all dead plant material free of charge to the client since contract was not clear to the homeowner.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Pacific Landscape Management Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)