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BBB Accredited Business since

Phone: (503) 640-5920 Fax: (503) 640-6152 View Additional Phone Numbers 5500 NE Moore Court, Hillsboro, OR 97124

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Choose from binding machines, binding supplies, report covers, 3-ring binders, index dividers, laminators, laminating pouches, roll laminating film, id supplies, boards and easels and paper handling equipment such as paper cutters, folders and drills

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: February 05, 2007 Business started: 08/01/1999 Business started locally: 08/01/1999
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mike Ware, Managing Member
Contact Information
Principal: Mr. Mike Ware, Managing Member
Business Category

Laminating Equipment & Supplies Paper Shredding Machines Binders - Loose Leaf

Refund and Exchange Policy
Full refund provided for items returned in realeable condition within 14 days of purchase. Some custom produced products are non-returnable.
Service Area
Oregon, Washington, Idaho, Utah
Alternate Business Names
Information Management Service LLC
Products & Services

binding machines, binding supplies, report covers, 3-ring binders, index dividers, laminators, laminating pouches, roll laminating film, id supplies, boards and easels and paper handling equipment such as paper cutters, folders and drills

Customer Review Rating plus BBB Rating Summary has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 5500 NE Moore Court

    Hillsboro, OR 97124 (503) 640-5920 (800) 944-4573


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/21/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I didn't see any warning about a 20% restocking fee. I returned a purchase which I couldn't use because it was not clearly described in the depiction. The item was never even used and yet it cost me the 20% restocking fee to return it. I would never do business with them again.

Desired Settlement: Full refund of purchase price of equipment.

Business Response: Initial Business Response /* (1000, 6, 2014/04/17) */ We strive as a company to be very clear in regards to our return policy. In the FAQ section of our website which can be accessed by either clicking on the FAQ icon at the top or bottom of the page or typing "Return Policy" in the search bar the client is given detailed information about our policy. Below is the policy as written on the website: 2. What is Your Return Policy? At MyBinding we will gladly accept returns within 15 days of your original purchase. You will be refunded the amount of your original purchase minus a 20% restocking fee. If you wish to return equipment within the first 15 days it must be in its original packaging and in resalable condition. Supplies submitted for return must unopened and unused. If you wish to return an item please contact us for a Return Authorization and return it to us at your expense. Any products received without a return authorization will not be accepted. Returns will not be accepted on items more than 15 days after purchase. Some items carried by MyBinding are considered custom and are not accepted for return. Such items include hard cover cases, custom sized combs (15 ring), customizable thermal binding covers, pre-punched paper or covers, colored coil in sizes larger than 16mm, 3:1 pitch coil, 5:1 pitch coil or coil in lengths other than 12" and any imprinted materials. Other non returnable products include all service parts (including blades, dies and cut sticks), boards and easels, pouches with slots, 8.5" x 5.5" products and other non standard sized covers. These items are made or cut specifically for your order and thus can not be returned. After the 15 day return period, machines that are defective or broken are covered by the manufacturer under the terms of their warranty. If you have questions about the terms or conditions of the manufacturer warranty on any items please contact us by email at ***** or call us at X-XXX-XXX-XXXX. I will instruct our Customer Service Manager to issue a credit today to the client's paypal account for the $9.95 restocking fee. This is being done as a courtesy to this gentleman as our goal is to always provide excellent customer service. We do however feel that our policy is very clear and highly accessible to all of our clients. Initial Consumer Rebuttal /* (2000, 8, 2014/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

3 Customer Reviews on
Neutral Experience (0 reviews)
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Fusion Chart