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Find a Location

Creekside Cabinet & Design Inc has 1 locations, listed below.

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    Business ProfileforCreekside Cabinet & Design Inc

    Kitchen Cabinets and Equipment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3276 NW Plaza Rd STE 111, Silverdale, WA 98383-8103
    BBB File Opened:
    9/2/2010
    Years in Business:
    21
    Business Started:
    8/19/2002
    Business Started Locally:
    8/19/2002
    Business Incorporated:
    12/23/2002
    Type of Entity:
    Corporation
    Business Management
    • Mr. Brad Moore, Owner
    Contact Information

    Principal

    • Mr. Brad Moore, Owner

    Customer Contact

    • Mr. Brad Moore, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/16/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    Creekside engaged in, and I was harmed by, unfair or deceptive acts or practices in the conduct of trade or commerce, as prohibited by RCW 19.86.020 of the Consumer Protection Act. Creekside colluded with designer ******************************* to fraudulently induce me to enter into a contract to purchase custom cabinets and to pay a substantial non-refundable deposit for same on the basis false claims and promises regarding Creeksides intention and ability to find a duly qualified cabinet installer and to broker an installation contract on my behalf. In fact, Creekside had no such intention or ability, and knew that, because of construction market conditions, neither they nor I would be able to find a duly qualified cabinet installer willing and able to timely install the cabinets at a commercially reasonable price. Therefore, I, after having signed a contract and paying a substantial non-refundable deposit to Creekside, was forced to choose between: (a) demolishing his kitchen in order to accept and make space for cabinets that I could not install or use, or (b) abrogating the contract and risking the forfeiture of the deposit (even though the cabinets had not yet been manufactured, nor had Creekside expended any labor or materials costs for same). I chose to abrogate, claiming that the contract was void under the doctrine of frustration of purpose and that, even if I were deemed to be in breach, Creekside would suffer no damages. In response, Creekside claimed that I had breached the contract and, based on this claim, kept and refused to return to me more than $12,600 of the Deposit, an amount that vastly exceeded anything that Creekside had spent in reliance upon the contract. I now seek a refund of all deposits that I have paid to Creekside.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Daniel S

    1 star

    08/12/2022

    Avoid Creekside Cabinets and Design and its owner *******************. I chose Creekside solely on the recommendation of my designer (to whom, unknown to me, Creekside paid or planned to pay a referral fee of more than $1,300). The first thing to know about Creekside (which I only discovered long after contracting with them) is that they do not even make, deliver or install their own cabinets. And their free design services are a joke (they just did whatever my paid designer told them to do, and they still made obvious mistakes that I had to find and correct). All Creekside does is forward your order to a company called Columbia which does all of the work. Then Creekside pays (and charge you) for another company to deliver the cabinets to you. Its then up to you to figure out how to get the cabinets installed. Thats right, Creekside does essentially nothing. Yet, they grossly **** up the price of your cabinets (in my case, I discovered, by more than 45% above Creeksides costs), charge you a substantial delivery fee, pay undisclosed referral fees to your designer, and do not allow you to cancel your order once placed (with a nonrefundable 50% deposit), even though neither Creekside nor Columbia has yet lifted a finger or spent a ***** toward building the cabinets. In my case, I forfeited over $12,600 (almost all of which went to Creekside, not to Columbia) when I was forced to cancel an order more then 3 months before the cabinets were scheduled to be built or delivered. The reason for my cancellation was that neither Creekside nor I could find a qualified finish ********* or other contractor willing and able to install the cabinets timely or at a cost of less then $10,000. If you want to avoid this painful and expensive experience, dont do business with Creekside ************************************************ or its owner, *******************.

    Customer Response

    08/12/2022

    If you would like further information, or copies of documents supporting the foregoing facts, please feel free to contact me at ************************************

    Local BBB

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