Business ProfileforBetterthandiamond Inc

I am really saddened that I have to post my experience with BTD's quality and service.I bought the Timeless Alondra Ring with a 3.0-carat Amora Eternity Super Ideal H&A Round on 10/5/2020. The communication and turnaround were ok/good and could have been better.On April 2022 (10 months ago), prior to our wedding, I also ordered the Alondra Wedding Band and relayed about a warping issue I experienced on the engagement ring. They said I could send in the engagement ring for repair at the same time I placed the order for the band. So I placed the band order on 5/31/2022 and after that, all communication was pretty much non-existent, I didn't even receive an order confirmation email. I have followed up numerous times with none of my emails being answered. Last week, my wife shows me the engagement ring and to my surprise, one of the prongs is completely bent. My wife doesn't work with her hands very much, if at all and she has repeatedly told me that she did not hit it hard on anything, so she doesn't know how it could have happened. BTD is always touting their craftsmanship and saying how their cutting edge high-pressure enhanced process causes densification to the metal yielding a finished ring up to 20% harder than normal platinum.I have tried emailing, calling, submitting a support ticket, posting on the message boards and they just have been silent through the whole thing I am very disappointed because I feel my wife thinks I cheapened out on the ring, I showed her the ***********, and told her it was platinum, but I don't think she has faith that BTD was being truthful.Here are the pictures and video of the ring below: ************************************************************************* I would not recommend anyone buying anything from BTD if this is how they handle their customer service. Dont spend your hard earned money on a company that really dont value their customers let alone provide a simply reply.