This business is not BBB accredited.Additional Locations
Phone: (800) 995-5832 2852 Willamette St # 225, Eugene, OR 97405
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This company offers video hosting and streaming media services on a globally distributed CDN that transparently caches video on the last mile for faster video streaming worldwide. Both on demand and live broadcasting services are offered.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for GravityLab include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for GravityLab include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. JD Hauger, Chief Operating Officer
Internet - Web Hosting
Hours of OperationMonday - Sunday
9:00am - 8:00pm
Refund and Exchange PolicyAll account contracts are month to month and can be cancelled at any time for any reason with proper written notice. Proper notice includes mail, email, or our ticketing system. The request for cancellation is not effective until client receives confirmation from a Gravitylab employee acknowledging receipt of cancellation.
During a 15 day video hosting demo (or "trial account") the client shall use Gravitylab's services for free, with a $1.00 authorization to customer's credit card used to prove client's identity. The dollar charge is reversed back to your card whether you keep your account or not.
Cancellation of Service by Customer. Customer shall have the right to terminate their account as per Section 4.3 of Gravitylab's terms of service, unless a GravityLab Multimedia Written Agreement specifies otherwise. GravityLab Multimedia shall reimburse client any unused fees (prorated daily), after GravityLab Multimedia has determined, in its own discretion, that all charges associated with the account have been satisfactorily paid.
Alternate Business NamesGravityLab Multimedia
Products & Services
Video Kickstarter : Small business video hosting
Video Grow: Great for medium sized businesses that need their video to 'just work' across a broad user base with varying connection speeds
Video Accelerate: Room for an online archive of video assets