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eNom, Incorporated

Phone: (425) 274-4500 Fax: (425) 974-4703 View Additional Phone Numbers 5808 Lake Washington Blvd NE Ste 300, Kirkland, WA 98033 View Additional Email Addresses http://www.enom.com


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Description

This company offers internet domain name registration for companies.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that eNom, Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for eNom, Incorporated include:

  • 89 complaint(s) filed against business

Factors that raised the rating for eNom, Incorporated include:

  • Length of time business has been operating
  • Response to 89 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

89 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 7
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 67
Total Closed Complaints 89

Additional Complaint Information

BBB files indicate that this business has received complaints concerning service, billing and customer service issues. Consumers allege eNom Inc does not notify consumers their domain will expire and be placed on hold, and access to their domain becomes limited or blocked. Additionally, consumers claim they are receiving spam e-mails from the domains, and the company fails to prevent them or take action once the matter is presented to them.

eNom Inc is working with BBB in an effort to eliminate the underlying cause of the complaints.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on eNom, Incorporated
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: April 01, 2000 Business started: 11/01/1997 Business started locally: 11/01/1997 Business incorporated 01/10/2005 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Carolyn Mitchell, Director of Compliance Mr. Taryn Naidu, President Mr. Jason Cluph, Compliance Officer Mr. Rick Danis, Asst General Counsel Mr. Jeff Eckhaus, Senior Vice President of Mr. Gary Hammock, Sr. TM Paralegal
Contact Information
Principal: Ms. Carolyn Mitchell, Director of Compliance
Principal: Mr. Taryn Naidu, President
Business Category

Internet - Web Hosting Internet Services


Customer Review Rating plus BBB Rating Summary

eNom, Incorporated has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 5808 Lake Washington Blvd NE Ste 300

    Kirkland, WA 98033 (425) 274-4500

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have continuously owned a domain name since 2006 but am currently locked out of access to my account. I have been working with Enom since the beginning of June to regain access to my account. I moved away from the street address used to register the domain name and can not get into the account to update my street address. I also need to repoint the nameservers since I switched hosting companies, but again, since I can not get into the account, I can not repoint the nameservers. This has caused my website to go offline, costing me business. I have sent a copy of my driver's license to prove my identity at least 12 times but the company just keeps dragging its heels, repeatedly asking me to send a copy of the license again and again. I have legally owned this domain name for over 10 years and should have full access to the registration account. This company is denying me access to what I legally own. This account is paid through 2018, so this is not an issue with money owed.

Desired Settlement: I should be granted full access to the domain name registration account and the clientTransferProhibited status code should be removed from the domain name.

Business Response:

We have received this complaint.  We will be glad to look into this, but would like to get details regarding the issue in question so that we may investigate further.  We ask the complainant provide the domain name in question and any related support ticket numbers.

Once we have those, we will be able to investigate further, and see if any action can be taken to help resolve this request as quickly as possible.

Consumer Response:

Complaint: ********

I am rejecting this response because: I have been working with the company since early June to try to resolve this, repeatedly taking every step they say is necessary and they repeatedly claim that either they have not received the copy of my license to prove my identity or they claim that I have run it through Photoshop. This seems to be a common ploy on their part to deny people access to the domain names that they legally own.

The case number assigned to this issue by eNom is Incident: ************** The domain name is ********************.com. The most recent time that I sent the copy of my license was on July 29th which has been completely ignored on their part. I expect to be granted full access to an account to control the domain name, which I have legally owned for over 10 years and expect that they will remove the clientTransferProhibited status code.

Sincerely,
******* ********

Business Response:

The customer provided the necessary information for verification on 08/04/2016, at which time our support team provided the domain owner with the Transfer Authorization code, or EPP key and unlocked the domain name for transfer.  This gave full control of the domain name to customer as they are able to transfer the domain into an account, or registrar of their choice.

The issue was confirmed resolved by the customer on 08/04/2016 on ticket: *************

8/15/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Everyone needs to know that Enom is purposely bundling complicated packages together to trick the customer in the hopes they don't realize their credit cards are being charged for additional services that I never asked for or wanted. They are forcing .reviews domains on my account and refusing to refund something I never ordered. I have an email where they asked me to verify the .reviews domain by clicking on a link. I never did. I then received an email summary of my account a month later that did not list the .reviews domain. However, I just received a bill for 2 years of hosting the .reviews domain. I asked for a full refund and they refused to do so. It is a criminal act.

Desired Settlement: I want a full refund and whatever else they are willing to do for a customer that has taken a ton of time on an issue that I never asked to be in.

Business Response:

We have received the complaint.  In reviewing this we have found that the renewal of the domain name in question has been refunded.  The complainant however is requesting for a refund of the registration fee from the previous year.

The registration of this domain name was completed as a bundled deal with the renewal of another .NET domain name to receive discounted pricing.  By taking advantage of the bundle offer, the client was able to take advantage of a bundle discount for their existing domain name at $12.95 per year for 9 years plus the cost of the new registration of the .REVIEWS domain name.  Without the bundle the total to renew the existing domain name only would be $39.95 per year for 9 years.

We will be glad to however to accommodate the client's request for a refund, but it would also mean that we would need to remove the bundle pricing, and charge the difference in savings.

With the bundled domain names, the total charge of the order came to $139.54.

If we were to remove the bundle, the total charge for the renewal of the client's existing domain name at regular price would be: $359.55

Therefore, if we were to refund the bundled .Reviews domain name registration, there would be an additional charge of $243.00 to the original order. ($359.55 - (139.54 - $22.99))

Consumer Response:


Complaint: ********

I am rejecting this response because:

 

i never registered any .NET domain as you stated. I only had a single .COM domain with you. In addition, you are forcing customers to buy additional domains for your "bundle" discount. You do this with the obvious intention of continual charges for a .reviews domain that will never be used. I never clicked on the verify link that you sent me for the .REVIEWS domain. My next summary of account email didn't show that domain listed either. Therefore, it was never accepted by me and you are charging me a year later for something that was never agreed to.

 

If you don't care to refund me the amount with a reasonable explanation, I will expect a full refund and you will help me transfer my domain to a host that will act in an honorable way.

Sincerely,

**** ****

Business Response:

Our apologies, it was a mistype, the domain name in question was not a .NET domain name, but a .COM domain name.  Specifically *********.com was renewed for 9 years on 08/16/2015 at a discounted price of 116.55.  

The client was able to take advantage of this discounted price as a bundled deal with the registration of *********.reviews. The original price without the bundle would have been 359.55.

The client contacted us to cancel the recent renewal of *********.reviews, which was renewed for 22.99 on 07/27/2016.  We accommodated this request as a courtesy by cancelling the domain renewal, and refunded the amount of $22.99.

NOTE: Domain names as a rule are renewed annually, as typical practice, they are renewed each year unless the owner of the domain chooses not to.  Domains are not normally refundable due to registry restrictions.  The option to disable the domain name renewal is accessible through the domain manager, which is made easily accessible via the domain owner's account.  

As stated previously, the registration of the domain name from the previous year can be cancelled, but in doing so the charge will need to be adjusted for the non-bundled price.  This would result in an additional charge of $220.01 instead of any refund to client.

7/9/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: eNom, Inc. refuses to stop serving as host to spam emailers which harass me on a constant basis, with 3-5 interruptions to my daily activities on average. I have sent Cease and Desist orderes to their abuse, customer service and legal department and they go unanswered. I have phoned them and they have responded that they will do nothing about the customers they serve as registrar without a court order, even though I present them with all the evidence needed to prove wrong doing by the spammer-customers that they serve as haven for. With each new day I receive a new batch of spam emails, all hosted by domains registered at eNom, Inc and all registered with invalid names, non-existing addresses and non-working phone numbers. While eNom enjoys the profits of serving as a spam-haven, protected under their refusal to take action, they make it impossible for victims like me to conduct daily business due to their partnering with this illegal harassment via their serving as transport for constant harassing spam emails.

Desired Settlement: Use the evidence I have provided to immediately de-register and lock out domains when caught in the act of spamming, plus implement a working system as other registrars have developed which automatically tests domain registration for validity to stop the spammers current automated tools which take their weak security structure of eNom, Inc and leverage this lack of security to create multiple new domains each day for the sole purpose of spamming.

Business Response:

Thank you for contacting us.

As a result of the reported spam/abuse activity reported by don@kathey.com, we have identified the offending parties and suspended a total of 14 domains for violations of our registration agreement (http://www.enom.com/terms/agreement.aspx).

eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at legal@enom.com or abuse@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

5808 Lake Washington Blvd.

Ste. 300

Kirkland, WA  98033

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However, I wish that eNom, inc. would have assigned the same level of urgency and provided some type (any) response and thus followed up with a similar action from at least one of my many complaints over the past weeks.   I would have hoped, in fact, for a similar response as I received here and not the one which I did eceived (zero - not even an acknowledgement).    I also hope the eNom will train their support staff to take matters like this more seriously in the future, for example their staff should respond to customers with a positive action plan rather than stating "just hit the unsubscribe, otherwise we will need a court order" as I received when I phoned in.

Sincerely,

*** *******

7/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I'm the legal owner of the domain name ********.com. After providing all the sufficient information including: invoice and proof of purchase, a valid phone verification process, a valid email and passport verification process and more, Enom is still preventing me accessing my domain for more than 9 days. I got endless excuses, and the support team takes their time for 9 days preventing me managing my domain for my business and causing me hundreds of thousands of dollars in damages. I've tried to escalate this internally with their customer care, but they are not responding to any of my requests. I would really appreciate if you could assist. Best regards, ***.

Desired Settlement: I want to be able to access my account and have my domain transferred to another registrar as soon as possible. I do save my right to sue them after this process ends, depends of the outcome at the end.

Business Response:

The client attempted gain access to an account where they were unable to pass the 2 factor authentication placed on the account by the owner.  We therefore requested identifying documents to be submitted.  The documents submitted were not verifiable due to various issues with resolution, cropping, and saturation.  We asked again for verifiable documents which were provided as of 06/29.  

We have found that the complainant was also attempting to access the wrong account and have since provided access to the correct account.  The issue is considered resolved at this time.

6/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Several years back I set up a domain for the purpose of selling domain names. I eventually let the original name expire. I still had access to my account to add or renew other names. Earlier this year my computer crashed and I lost a lot of information which included my login to eNom. I contacted them to obtain the information on 23 May 2016. They requested a copy of my drivers license which I provided them. Since that initial e-mail there have been 9 additional to customer care and 1 to their legal department. I never received a response from the legal department. After sending an image of my drivers license they requested a "proof of life" image which is me holding my drivers license. Several of these were sent and at one point they accused me of photo shopping. I offered to get a notarized letter of life which they refused. On 08 Jun 2016 I received the following "Unfortunately the account validation team will only accept government issued forms of ID such as drivers licenses or passports. If you are using software such as Photoshop or ACDSee to transfer the pictures to your computer, please use an alternate method of transferring the pictures from the camera as it is possible this software is making changes to the images without your knowledge." In reply to my asking them how they wanted things sent i received an e-mail on 09 Jun 2016 with instructions on how to send the images directly from the camera. I proceeded to follow their instructions and resent everything on 09 Jun 2016. As I had not heard back I sent an additional e-mail on 16 Jun 2016 inquiring about the status. One of my domains I have had for 15 years and at one point I asked for their physical address thinking I would just drive from Texas and say here I am is this proof enough. I am frustrated and lost and would like some assistance. Thank you

Desired Settlement: What I am looking for is access to my account so I can add funds to it in order to renew the domains that require it. If this is not immediately possible then I would like Enom not be allowed to auction off any domains pending an outcome in this matter. I believe the earliest they can do this is 26 Jun 2016. Thank you

Business Response:

Hello,

We have received this complaint.  A review of our logs, we show that the required documents were received and approved on 06/13/2016.  At that time the email address on the account was updated as requested, and the login information sent to that address.  The additional security measure was also disabled as requested.

The login information was also resent again yesterday on 06/19 at the request of the account holder to the email address at yahoo.com.  If this is not a valid email address, then the customer is requested to update the email thread with our support team who has already completed the validation of their information.

 

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

The only exception to their response would be the reference to the Jun 13th  e-mail which I never received.  I can't say for sure but I believe it was probably sent to an e-mail I no longer had access to.  Everything has been corrected to my satisfaction as of June 20th.

Sincerely,
**** ******

4/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We are trying to change the admin and technical contact for domain registrar for domain ********* I have been in contact with Enom vial telephone and email. They finally sent me information on what they needed to complete the requested change. It has been a couple of weeks. After one week they claim they did not receive the information. I resent it and now after second week still no movement on changing the registrar information. Our email server has been down and Enom's reseller was the original hosting site and the reseller was listed as both admin and technical contact. He was also our hosting provider. We are trying to get a member of our organization listed as the administrative contact so that we can change hosting providers and get our email back up and running. Enom has been very difficult to deal with. We have provided everything they have requested. You call and sit on hold for 30 to 45 minutes, then everything has to be done via email. There is no communications back from Enom once "they forward to the verification team". This isn't rocket science, we just want control of our domain back.

Desired Settlement: Change the ********* domain admin to ****** ******** *** as we requested and do it in a reasonable amount of time.

Business Response: We have received the report provided by the customer.  In researching the issue, we found that initial contact regarding this domain was received on 04/02.  However, the customer was unable to provide sufficient supporting document to prove that they are in fact the listed owner with authorization of the domain name.

Because domain names are recognized as virtual property, eNom takes the security of the domain name very seriously.  Therefore we requested the following documents before we are able to turn over the domain name to a customer request made via unverified Public Channels.

1. Articles of Incorporation/Business License/Certificate of Organzation listing an officer associated
2. An ID of an authorized officer listed on the business document.

What we received so far is an ID, and an FCC license.  This was received on 04/21, and sent to our verification team for verification. This can take 24 to 48 business hours to complete.

We have determined that the FCC license does not provide sufficient proof of ownership and authority to make the requested ownership change.  

Our research shows that the business entity is listed as a ***** ****** ** *********** *** on the documents we've been provided, therefore the appropriate Articles of Incorperation would certainly provided the necessary verification.

Consumer Response:


Complaint: ********

I am rejecting this response because:

We have the original Article of Incorporation from 1958. There are five people listed on that document, 4 of which are deceased. The only surviving person on the original Article of Incorporation is ***** *******, who owns ****************, a reseller of Enom's services. *** is in his 80's and we are unable to reach *** to transfer our email to another provider. Currently ***** company was hosting our email but the server has been down for two months.

The Federal Communications Commission Amateur Radio license issued to our club lists our current treasurer, ****** ******** *** as well as ***** ****** ** *********** on the license. (see attached file). This is a document issued by a federal agency and should be adequate proof.

Being a club we do not have a business certificate. We can provide notarized statements from our banking partners listing ****** ******** and myself as members of ***** ****** ** ***********. We can also provide proof of our current executive committee from the American Radio Relay League. The ARRL works with the Federal Communications Commission for the licensed amateur radio community. Here is a link on the ARRL site for our club affiliation. It shows *** ******* as the editor and myself as secretary. ***********************************************************

Please let us know how we can rectify this situation. Your reseller listed himself as the admin and technical contact for the domain. While the mail server and web site were running fine we never thought to check this. I think I have provided ample proof of who we say we are and again can provide notarized documents from our financial institutions.

Thank you

***** ** ****** ****

Secretary ***** ****** ** Association

 

 

 


Sincerely,

***** ** *****

Business Response:

We understand the circumstances surrounding the difficulty in providing us with the requested documents.  From the response provided, the following would be the most acceptable alternative.  

1.  Notarized letter from Morris County, NJ stating that ***** ****** ** Association has been having club meetings at their facility for many years. They have our current executive board on file and can list them in the letter.

This is because it includes the list of the executive board members, who we should include ****** ******** 3rd.  If he is not on the list of executive board members, we would also need the ID of one of the board members.

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I have already contacted the County and I will have the requested notarized letter within an hour. I will scan it in pdf format and send it as a reply to the email I received from Enom Customer Care yesterday.

 

Thank you for working with us to get resolution to this problem.


Sincerely,

***** ** *****

3/30/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Roughly 3 or 4 months ago a charge for $136 appeared on my billing statement. It was stated from enom.com. Since I had not purchased anything recently and there wasn't supposed to be any renewals coming due in that time, I last checked roughly a month earlier, I assumed my account was accessed fraudulently. I made many attempts to enom.com's customer service department with zero action or response. I then took it to my bank, Bank of America. I filed my complaint and the bank too made several attempts with enom.com to resolve this matter. After enom.com failed to make any attempt in resolving this matter Bank of America awarded me my refund since clearly there had been a fraudulent charge on my account. The bank also gave enom 90 days to respond. After my bank refunded my money enom.com closed my account with them, no email, no warning, just one day everything was turned off. Now it's absurd to me that, a valued customer of many years who was the victim in all this, be the one punished. My account has other domains linked to other websites. Why should I be denied what I rightfully bought because someone used my account fraudulently. They said that if I give them $176.00 and write a statement of guilt, that I made the original purchase, they would reopen my account. I would not only have to pay more, but lye saying I made the original purchase. If I don't comply with these terms then I wont be able to have access to my other websites, even though enom.com has already been paid for these domains to be registered..

Desired Settlement: I would like the domains that I rightfully purchased and own to be released to me. All enom has to do is provide me with an authorization code so I can transfer them. I was a valued customer for many years without a single discrepancy, they could at least do me the courtesy of this.

Business Response:

This chargeback was on a domain renewal, and was processed using the card they provided for us to renew domains with.  This was not a fraudulent charge, as they had owned the domain for close to a year, and then disputed the renewal without contacting us. During that whole year, they had the ability to cancel the renewal, or contact us regarding the impending renewal.  It's also good to note that they had used this card for other transactions on the account, and they did not claim them to be fraud.

As for the chargeback, it is our policy not to argue them with the bank, we simply refund the charge when we receive the dispute and lock down the account to prevent further issues.  In this case, the customer has asked us for access back to his account, to which we require them to bring the account current, and pay what is owed on the account.  There is an extra processing fee of $35 assessed to cover the fees associated with the chargeback.  Once payment has been made, we will restore full access to the account so the customer can manage their domains as they seem fit.  All of this has been explained to the customer previously, and they can contact us when they are ready to make payment.

Consumer Response:

Complaint: ********


I am rejecting this response because for a dozen reasons.

For starters they fail to see what I am asking, I don't want my account with them back. I want the domains to be transferred to another registrar. To do that they need to provide me with an EPP (authorization key) so I can verify ownership. They changed my whois info so they no longer have the same email as the account that purchased them. They did this to prevent me from easily transferring them. With out the Epp I have to file a form with Icann that takes to much time.


"In order to become an ICANN-accredited Registrar, the Registrar must enter into a contract with ICANN, referred to as the Registrar Accreditation Agreement or the RAA." - Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreement

According to that agreement they can not hold my domains or stop a transfer unless the charge-back had to do with those specific domains and it did not. 
https://www.icann.org/resources/pages/policy-2012-03-07-en

As for the rest of their response: I had contacted them a dozen times about the original charge a year prior. I was under the impression it was delt with. The agent at the time even said I will get my money back in 30 days, but that never happened. Then the same domain I never purchased drops back into my account and renews. Mind you it's a $12 domain billing for $106 the first year and $136 the second, that alone should be a red flag, yet enom did not respond to my phone calls or emails. I did make many attempts to settle with them prior to contacting my bank. When they did not respond, I turned to my bank, Bank of America. They too gave enom many chances to fix this. However they did nothing or even respond to the inquary until my bank awarded me my claim, that a fraudulant act had been made on my account.

Another miss spoken point from enom was in claiming that the credit card number used to purchase the domain in the first place and credit card number used renew the domain are the same. They where not and could not have been. Not just because I had it changed the first faudulant purchase, but also had it changed again in September when I lost my wallet at the park. The new card was charged because I keep my accounts currant and up to date, so of course enom had my most currant credit card on record.

Business Response: We have unlocked the domains and sent the EPP keys to the listed registrants.  The registrants' can now transfer the domains not associated with this complaint.  However, the account will still remain closed until payment is made.

Consumer Response:
Complaint: ********

I am rejecting this response because the domains have yet to transfer, once they are in my position again I will be satisfied. This process can take up to 7 days, however I believe it will go through on the 30th assuming enom doesn't block the transfers.

Sincerely,
****** ******

3/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company hosts a website called usacomplaints.com, and my personal info is listed on this website without my permission. A fake/fraudulent steroid company fraudulently charged my credit card, and i filed a complaint and affidavit with my bank, who refunded my money, and gave me a new card. This fake company put fake "complaint" on the website usacomplaints.com that is erroneous, and is listing my personal info! Since enom hosts this website, i need help removing this fake, erroneous, and fraudulent listing.

Desired Settlement: This company hosts a website called usacomplaints.com, and my personal info is listed on this website without my permission. A fake/fraudulent steroid company fraudulently charged my credit card, and i filed a complaint and affidavit with my bank, who refunded my money, and gave me a new card. This fake company put fake "complaint" on the website usacomplaints.com that is erroneous, and is listing my personal info! Since enom hosts this website, i need help removing this fake, erroneous, and fraudulent listing.

Business Response:

Hello,
 
Thank you very much for your notification. After researching the domain, we have found that eNom, Inc. only provides domain name registration for this customer. We are not the webhost, internet service provider, or administrator for
usacomplaints.com.   Given that we are not the webhost for the domain, the material identified in your notification does not reside on eNom’s computer servers.  Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content.

Again, due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter.  In this instance, we suggest that you contact the party operating the website or the party hosting the website to have this matter properly resolved. A "ping" of the website you indicated often reveals the IP number of the party which probably hosts this website. You may then use http://arin.net or another similar tool to identify this party.

Regards,

Legal Department

eNom / Bulk Register

www.enom.com

email  *****@eNom.com

legal fax  1-425-298-2795

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********

3/9/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This Internet service provider either fails to remove endless spam accounts or encourages them. Complain to their abuse account either do nothing or generate meaningless "boilerplate" responses with no real action taken. This company has been doing this for years with no real reduction in their spam-supporting activities.

Desired Settlement: Aggressively remove spam accounts that they host.

Business Response:

We have researched this matter and located the following domains reported by ***********************

*********.net – This domain has been suspended by our reseller partner.

********.co – This domain is not registered with eNom, and as such we cannot take action on this domain.

**********.net – This domain is currently under investigation. If you continue to receive unwanted email from this domain, please make us aware of this.

eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at legal@enom.com or abuse@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

**** **** ********** ***** **** ***

Kirkland, WA  98033

Consumer Response:


Complaint: ********

I am rejecting this response because:

Every day a new ".net" domain is created for spamming and this company has a long history of allowing it.  One account is close and another is opened.

Sincerely,

**** *****

2/21/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I cancelled a service/product in 2011 and it was auto-added and never used. A ticket was submitted to enom to request a refund, I called enom to follow up and a refund was given for the whole year of 2015. At that time the CSR advised me she couldn't process a refund on the prior years, that I would need to submit a second ticket about the previous years charges/refund. We've communicated about it and while they admit that it was auto-added and subsequently auto-renewed they cite that they cannot refund the charges because it is a ''technical impossibility'' which is completely unreasonable.

Desired Settlement: Refund the charges for the products that were auto-added and never used.

Business Response:

We will be glad to look into this, as we normally process these type of requests.  We ask that the complainant provide a incident ticket ID number and Order ID numbers so we can look into the handling of this request.  

We normally ask that refund request should be submitted via ticket for tracking purposes.

Consumer Response:
Complaint: ********

I am rejecting this response because: am sending the ticket reference number here; it is **************

Sincerely,

******** *****

Business Response: Our Technical Support team has reached back out to you via the support ticket referenced to arrange a check refund for you.  Please follow up with our support team via the ticket to resolve the refund.

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this next step is satisfactory to me.  I have responded to them via the ticket and await receipt of the refund.

I appreciate the speedy resolution of this situation.

Thank you and 
Sincerely,

******** *****

2/11/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I registered my website address, *******************, and it expired late December 2015. I've been trying to renew it but they've told me it's in the process of being cancelled; I cannot renew or pay to get the site. They do not know when I can get it. They are holding onto the web name and I want it released.

Desired Settlement: I want the ability to register the website *******************.

Business Response:

The domain name is in a status with the Registry that does not permit anyone the ability to recover the domain name, or force any action.  At the end of a domain's lifecycle, the domain is placed in a Delete queue, which lasts for roughly 5 days.  During this time no action can be taken to recover or expedite the deletion.  

Once the 5 day Pending Delete period is up, the domain is available for anyone to register.  At this time the domain name is pending deletion at the Registry and should be available for the complainant to re-register for themselves within the next few days.

Consumer Response:
Complaint: ********

I am rejecting this response because: the registration ended Dec 2015. They were holding it and told me they didn't know when it would be released from the registry. BUT, the day after the BBB notice, the site name was available for purchase. There was NO legitimate reason to hold onto the site name for more than a month.

Sincerely,

***** **********

2/4/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company has registered users that are sending out illegal mass spam emails alleging to be other business. I never opted In to receive them and I get about 6 a day (7 days a week) all from different domains registered by enom.com. The removal links are fake and I feel actually add me to other email lists. I have tried contacting eNom Inc to report the issue so they could take action against the people who have registered those domains and shut them down. Enom responded to my request asking me to forward them the emails. When I went to start forwarding the 50+ emails I have stacked up since contacting them, the email they provided and have listed on the website is now no longer valid, and I have no way to contact them. For a business that supposedly has all sorts of anti-spam awards, their actions led me to believe that their whole company and website might all be part of one big SCAM.

Desired Settlement: I want a live person, with a live email address to contact me, allow me to forward the illegal spam emails, and to have eNom Inc suspend those accounts and take proactive measures to see these issues do not continue.

Business Response:

We have researched this matter and located the following domains reported by ******@compuclark.com:

************ ******************************** ******************************** ****************************************** ************************************ ************* ******************************************** **************** ********************

We can also confirm that all of the above referenced eNom registered domain names have been suspended at this time.

eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at legal@enom.com or abuse@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

**** **** ********** ***** **** ***

Kirkland, WA  98033

1/17/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have purchased a domain from them with my ORDER Status #*********. However the domain was running for 4 days. After that I noticed the domain was down. Get in connected with their support team "Incident: *************" and they informed me to get connected with Risk Dept. over mail. I have informed Risk department regarding my order and account. They informed me that my account having suspended status and I have to submit photo id, credit card screenshot and creditcard statement. I have submitted all of them. After submission of the documents they informed me that the account is active. I have logged in, and now I dont found my domain on my panel! I purchased that for $0.99 with coupon code. Now when I again going to purchase that, I notice I have to pay $39.99!!! Enom is doing illegal business practice. Because: a) They did not send me a single email regarding any verification documents! b) They did not send me any email that my account is suspended. c) Illegally remove my active order, stole my money, and now did not get me service with the price which I paid for it already during my first order.

Desired Settlement: Deliver of my order "Status #*********" activate it with the same price I already paid for.

Business Response: The account was flagged for further verification by our fraud screening system.  Due to this, the initial order was voided.  We have already made contact with the customer, and should they require assistance placing a new order, they will need to contact our Customer Support team for assistance with the promo.

Consumer Response:


Complaint: ********

I am rejecting this response because: They did not reply my ticket. They nor did send me any mail that my promo has been restored with my account. However they are informing here that they have contact with me to restore the promo, but they didn't. I already opened a ticket "Incident: *************" they are not replying to it. Also I informed risk department to reactivate my order, they did not response to my mails since last 48 hours after account restoration.

Also in complain response you informing that the account was under fraud check. But you did not send any mail, nor I was notified. Moreover you have removed my order without a single notification. This is illegal business practice and kind of scam with customer. Not a single Registered Business Provider has the rights to remove customer order for fraud check without single email or, phone notification. Moreover after submitting the documents my order was removed, and you charged illegally $39.99 for the same domain. Also in BBB responses you are telling lie that I was informed by support team for promotional code. May I know what is the issue behind these illegal activities?

Sincerely,

****** ****** *****

Business Response:

We have received the response.  The original registration was reversed by our Risk Management team due to suspicious activity.  The order was cancelled, and the customer refunded as a result.  Since the issue has now been cleared by our Risk Management team, we have asked that the client re-register the domain name.  However since our promotion period has expired, the client will need to follow up with us to request an adjustment on their new order so that they may receive the promotional pricing effected by the Risk Flag.

We have since informed the customer to resubmit the order, and respond to us with the order ID via ticket: ************* in order to receive their discount.

1/15/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Enom illegally registered my domain before it expired.(Domain Squatting) I have not done any business what so ever with this company. They do not host my website nor did i purchase any web services from them. I want my domain released

Desired Settlement: I want my domain released. no i do not want to pay any money to them since I never bought a domain from them in the first place. and want to know how they were able to register my domain before it expired,

Business Response:

eNom is a domain name registrar, therefore many domain names are registered through us.  Because a domain is registered through eNom, does not mean we own the domain name.  This domain name has been registered through eNom 1/7/2015 via the domain provider, Namecheap.com, and has not been moved since the time of registration.  The complainant may have misunderstood that eNom is a domain registrar, the back end registration service provider utilized by Namecheap.com.

1/14/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been inundated with spam for some time now, everything from Russian girls want me, health products with outrageous clams, I have won the lottery, this person or that person wants to give me money, etc. and even main stream companies like Sam Cub, Kohl, and various pharmacy. The majority of the spam has all the red flags of being a scam. After months of "unsubscribing" and the spam keeps coming from the same companies and as well as new ones, I have noticed that it appears that the same company is handling the "unsubscribe service" and is probably responsible for the sending of the spam and/or selling my information to various companies. Its current url is ****************** Searching the owner of that domain I came up with ENOM, inc. located in Washington state. It has many name servers.

Desired Settlement: I want this company to take me off any and all email list they or any of their associated business/services have me on, ASAP. Stop sending me emails, advertising, offers, etc. that i never signed up for. If they have or are selling my email to any other company or service I want my email and any information about me removed from their systems.

Business Response:

Based on the information provided, we do not appear to have any records of previous correspondence from ****************** in regards to domain abuse/spam activity. Please understand that if we do not receive notice of alleged abusive activity, we may not be aware of its occurrence. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com.

Please note that when reporting spam we will need the entire email with full headers to be able to investigate the matter fully.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

**** **** ********** ***** **** ***

Kirkland, WA 98033

Consumer Response:


Complaint: ********

I am rejecting this response because:

It does not address the issues I clarified in my complaint.

ENOM, Inc. owns the domain sixfouryellow.com which handles the unsubscribe or opt out service for the majority of the spam and scams I have been receiving via email. I have repeatedly unsubscribed/opt out AND THE SPAM/SCAMS KEEP COMING.

Sincerely,

***** ********

Business Response:

Thank you for your response.

eNom is the registrar of the domain sixfouryellow.com, however, this domain is not owned or operated by eNom. As the registrar, we will investigate reported spam activity, but we will require the full email with headers and body in order to do so. 

If you require assistance with locating the email headers and body please see the following site which contains instructions for obtaining headers for the most common web mail and email clients:

https://support.google.com/mail/answer/22454?hl=en

Please feel free to contact us with the requested information either by email at *****@enom.com, *****@enom.com, or via our online form at: http://www.enom.com/help/abusepolicy.aspx

Regards,

eNom

**** **** ********** ***** **** ***

Kirkland, WA 98033

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and even thought the issue is not actually addressed, other then the offer of me continuing to spend more time sorting it out, I will consider the issue resolved for now. In the future I will forward relevant spam to enom and federal trade commission.

Sincerely,

***** ********

1/11/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: (ENOM) They took my money and than change my user account password , I contact their support from another email (***********@gmail.com) and after multiple email correspondence they do not deliver the product nor the refund. They are robbing customer's account and personal info. Once they get your payment they block your account and than RICH from their so called fake risk management department keeps saying provide the documents for verification. I provide him all the documents (ID Copy,Credit Card front and back pic, Plus the account statement of my card) after receiving these documents he says they are Photoshop, I ask him to confirm these documents with my bank as my bank verified same documents and I also ask him to do a video call for verification but he never replied me again. They hack my ENOM user account (signup email: *************@gmail.com)and I can't access it now after making payment, Nor they are giving me any refund. The user signup account email is *************@gmail.com and after they block my enom account I contact them from this email id ***********@gmail.com If possible please help ! I only need a refund and secure my documents which they have ! No more business with them.

Desired Settlement: I trust BBB more than ENOM

Business Response: The order was flagged by our Fraud Screening system, and the order voided at that time. During the verification process, the customer submitted a .jpg file of his photo ID. Upon review, it was revealed that the file had been edited using Photoshop software, and that the photo was taken months before our request for this information. Upon request of an un-altered, recent photo of their ID, they refused. Furthermore, as the order was voided at the time of screening, there is no refund due.

Consumer Response:
Complaint: ********

I am rejecting this response because: This is non-sense reply again these illiterates and lazy employees have no sense of viewing and verifying the identification of national id card documents. The same bluff response again from Enom. If they have any doubts they can do a video call and see the same national id card on camera. They are completely saying non-sense things again and again. They have to prove me now how these documents are photo shoped? Do they want to hack my card because I keep the complete card digits blank which is my right and I do not want to give such fraud people my card details.

Sincerely,

*** *****

Business Response: We already informed this customer previously, that they can contact us with an un-altered copy of their ID for verification.  As of this time, we have not received a response with the requested documenation.  As for the other claims, they have already been addressed in our previous response and to the review submitted by this person as well.

Consumer Response:
Complaint: ********

I am rejecting this response because: On 4th January 2016 all documents have been sent to their team for verification but they simply have one aim of business in mind to take other's money and than disappear, leave them alone with no follow up/solution. They blame/accuse the customer's that the real documents  are fake ! They are doing complete non sense. These are their false corrupt black tricks to do a fraud with customer's and to eat their money. I am not the only one with such complain now I have read the reviews about them. They pretend to be innocent in front of BBB but on real grounds they are making false business practices. I send help emails to their risk management department and customer support but they do not offer any help. Customer Support says contact Risk Management and Risk Management did not replied since 5th of January 2016 than I decide to contact BBB and now they are proving their customer's wrong. ******** ENOM ! I recommend BBB to take strict actions against Enom and their false fraud practices 

Sincerely,
*** *****

12/30/2015 Problems with Product/Service | Complaint Details Unavailable
10/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am a reseller who uses enom. My complaint is that enom is incompetent when it comes to service issues. Beginning of September I bought two more mobile sites from them which should have been activated right away since they were paid for up front. The sites said "in grace period" for about 15 days before they corrected the problem that they said was due to their system not being synced. So I told them to adjust my billing cycle so I wasn't being charged for those 15 days that it wasn't working. They didn't fix it and the next month the sites when into grace period again because I didn't pay them since I was expecting it to be at the new billing cycle. I contacted them about this issue and they told me to just pay the account, no consideration that I already paid for 15 days that I didn't get to use it in the previous month. ID login *********

Desired Settlement: Fix the problem that has been asked of them.

Business Response: We have received the complaint.  However, our system shows that free trials of the service were purchased, and activated immediately. 

However, as the Free Trial Period was expiring, our attempt to renew the service failed as there were insufficient funds in the customer's account to fully cover cost of the renewal.  Therefore the renewal failed.  A second attempt also failed as there were still insufficient funds.  

We show that a third attempt was successful on 10/14, where the customer's account was refilled with sufficient balance to cover the cost of the renewals.

It should be noted that the Billing Cycle date cannot be adjusted in our system.  However after the service has been renewed, the option is available to the user to change the billing cycle from a Monthly Billing to an Annual Billing, which was conveyed in our support ticket.

Consumer Response:
Complaint: ********

I am rejecting this response because:
Your response is not accurate to this situation, here was your response when the problem occurred did you see anything mentioned account needed to be refilled when in fact it was refilled and your system didn't sync correctly so I didn't get to use my service for those 15 days but you got paid for them. Now I'm suppose to eat the loss? 
Hello *****,

I've begun the process to get the status of the goMobi subscriptions synched to match their successfully-renewed billing status.

I'll notify you again when complete.

Best regards,

Derek
Technical Support
__________________________________
My Support Hours: 3:00pm - 11:30pm, Tuesday thru Saturday (Pacific Time)
Out of the office Sunday and Monday

If you need assistance outside of my posted hours, please call our 24 hour support line listed on our site and reference this ticket number. By doing so, any Agent can take over the issue and will be happy to continue working with you.


Sincerely,

***** ********

9/29/2015 Problems with Product/Service
9/23/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I receive one ***** related spam approx. every 20 minutes from ****.com with links pointing to sites on enom.com . The person sending spam is registered as ***** ***** , ****** AND **** ********* in other places . He also uses the the location of New York in some of his website registrations , he uses the email addreses*************** *** ********************* . I have reported this to ****.com and enom.com ( approx.) 75 times to no avail

Desired Settlement: immediately put a stop to this SPAM and verify his real **** and address for whois

Business Response: Both eNom and ****.com have received and investigated a
number of reports of spam activity from *******@yahoo.com,
and as a result the following domains have been suspended for violations of our
respective terms of service:

**************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** **************************** *************** *************** ********** ********** *************** *********** *********************** ******************* ******************** **************** *********** ************* *********** ******************* ***************** ************* ************* ************* ************* ****************** ******************** ******************** ********************

eNom and ****.com take abuse reports very seriously, and as
such have multiple points of contact for reporting abuse.

eNom:

Email: ************@enom.com
Web: http://www.enom.com/help/AbusePolicy.aspx

****.com

Email: *****@****.com
Web: https://www.****.com/abuse

While you may not always receive a response from us unless
additional information is required, we do investigate each report we receive.

Please note that eNom and ****.com are separate registrar
entities, however, both are wholly owned subsidiaries of Rightside http://www.rightside.co/. eNom is
responding on behalf of ****.com for convenience, but abuse reports regarding
****.com registered domains should be directed to ****.com to help ensure
prompt investigation.

Regards,

eNom.com

**** **** ********** **** ***** ***
Kirkland, WA 98033

Consumer Response:  
Complaint: ********

I am rejecting this response because: I have reported two more spam sites to enom , they keep forwarding it to *********.com . ********* replies to me they do not host them


they are
***********.com and *************.com , when checking whois , both are hosted by enom . These two sites are regular spamming sites

Sincerely,

***** *****

9/19/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company bought my website domain name from Web's.com. I was not informed that my domain had expired by Web's because they were sending emails to a former employee. Web's told me it had not been sold but on further investigation I found it has been. I tried to contact this company by phone to try to purchase my domain back only to be on hold for 30 to 40 mins each time before hanging up. Going online it says my domain is on back order. I just want my domain name back which means nothing to anyone but me. They obviously have no customer service. It said the domain was available for $13.95. I want to purchase it back. No one else would want my domain because it is a personal family name. Thank for your help.

Desired Settlement: Purchase my domain name back at the stated price of $13,95 as soon as possible.

Business Response: Hello,

There is insufficient information in this complaint for us to look up the issue in question.  If the complainant can provide the domain name in question, we will be able to look into this further and investigate the matter on their behalf.

8/29/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have unauthorized charges to my visa credit card on July 10, 2015 from ***DOMAINNAME REGISTER *********** WA AS FOLLOWS: $ 249.75 + $ 75.00 + $ 75.00 + $ 75.00 FOR A TOTAL OF $ 474.75. I called them on August 10, 2015 and I have a fraud ticket # ******** from *****.COM ************ and they said they get back to me in 48 hours. I have not heard from them since.

Desired Settlement: Unauthorized credit card charges on July 10, 2015 as follows: $ 249.75 *******.COM $ 75.00 **********.COM $ 75.00 *************.COM $ 75.00 ************.ORG For a total amount of $ 474.75 I contact them on 8-10-2015. I have a ticked fraud #******** with *****.com (************). *****.com promised to get back to me in 48 hours and I did not hear from them since.

Business Response: Hello,

Thank you for contacting us.  In order to research your inquiry in further depth, please provide the following information - the first six and last four digits of the credit card charged as well as the dates and amounts charged.  Please email ***************@enom.com with this information and reference this BBB case number #********.



Regards,

Risk Management
eNom.com

8/29/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a .name domain from eNom for a couple of reasons. According to my research (as of 2014-08) eNom has the second largest market share of domain registrations on the Web (******* has the first, but does not offer .name domains) which inspires confidence in their brand and advertisements. One service they advertise is email on second-level domains that cannot be purchased. In other words, you can register the email address first@last.name without registering the last.name domain. Usually, one would have to own the last.name domain to have such an address, but, like many other common surnames, ******** (the .name registry) does not allow it to be registered to a single party so other people with the same surname can share it. There are many places on their website that eNom advertises that they offer the email address with the domain. So, I believed them, and I purchased their product for $19.95/year for one year. After the fact, I set up my domain, and it worked fine; however, when I went to set up the email, I was presented with a screen that required an additional $15/year to set up the email address that was advertised as free with the purchase of a .name domain. That is not what I believed I would receive when I agreed to pay for their services, so I started a support ticket in their Help Center (a year ago and yesterday) where I was told that they no longer offer this service. Last year, I was not satisfied with this answer, so I called their support center (twice) where I was told that, indeed, they do not offer this service despite the fact that the advertisements on their site claim they do. I know other consumers have had the same experience because there is an identical complaint from 2013! I find this unacceptable from a corporation of their stature. Moreover, I find this detrimental to the adoption of .name domains which I believe will benefit the development of our Internet’s Domain Name System.

Desired Settlement: First and foremost, I want eNom to stop advertising services that it does not offer! Second, considering the amount of time this has been going on and the fact that multiple customers have already reached out to eNom regarding this issue, I want all of eNom's .name registrants to receive the partial refund I got when I brought this issue to their attention, and I want eNom to cover any costs associated with transferring .name registrations to a registrar that actually does offer the services that eNom has been falsely advertising.

Business Response: The service that the complainant mentions, which is not prominently discussed on eNom nor promoted whatsoever, is no longer offered by eNom.  As such, we will be removing the references to the service from our website.  Refunds are determined on a case by case basis.

8/25/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: we wanted to take control of an old website that was set up by a reseller of enom. we called enom and they said they could host the website for us . They tolk credit card info . thenm they told us that we would need e files .we told them we would look for files and call them back.l;ater the same day they billed our cedit card for 7 years of web hosting . we called them back and they said they would remove the billo .they stalled for 4 months then they credited us for 4 years only

Desired Settlement: remove the 3 years of charges as they can not host the site as nobody can find the e files

Business Response: Hello,

We have reviewed the complaint, however, our records show that all 7 years of webhosting that was purchased was refunded.  The orders for 3 of the years were not initially processed successfully, but a full refund was later completed on 08/04/2015.  The complainant is advised to check their bank records to confirm that 3 refunds of 71.52 was credited back to their account around 08/04/2015

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ********

8/25/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I'm receiving spam email daily from a wide variety of domain names that list eNom as their registrar. eNom claims on their website - http://www.enom.com/help/abusepolicy.aspx - to have "a zero tolerance policy for spam", but I have not found this to be true. I've asked eNom several times to do something about these spammers, but still continue to receive spam everyday. Unfortunately, I'm not alone in my predicament. People have been complaining online for years that they're receiving spam email due to eNom not adequately addressing this issue.

Desired Settlement: I want the spam emails I'm receiving to stop. I want eNom to promptly investigate all spam complaints it receives from myself and others and immediately and permanently shut down all documented spammers. In addition, I want eNom to prevent documented spammers from registering new/additional domain names through them or any of their domain name registrars/resellers/subsidiaries, etc. I also want the name and contact information for a person in authority at eNom I can communicate with directly in the future who will investigate my complaints and resolve issues quickly should the spamming problem continue or resume.

Business Response: We have researched this matter and located a number of complaints from *************@rcn.com. In cooperation with our reseller partner, the following reported domains were suspended for terms of service violations:

**********************
************************ **************************** *********************** ******************** ************************** ************************** *************************** ************************ ********************** ***********************

In some cases we did not receive any additional information beyond the domain itself.

Please understand that complaints involving spam activity will generally require an example of the spam with full headers and body that clearly show the reported domain's involvement in the reported activity.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

**** **** ********** ***** **** ***

Kirkland, WA  98033

Consumer Response:  
Complaint: ********

I am rejecting this response because:  I have sent Enom several examples of the spam I'm receiving and have heard nothing back from them. I continue to receive several spam emails from different domain name owners each day. I would like the name and contact information, including a phone number, for someone in charge with whom I can discuss the problem I'm having. 

Sincerely,

******* ******

Business Response: Thank you for your response.

While you may not always receive a response from us, eNom
does investigate each report we receive. As previously indicated, in
cooperation with our reseller partner, we have suspended services to a number
of domains as a direct result of your reports.

While eNom does cross reference reported domains with spam
black lists, for the best results when reporting spam please be sure to include
the full headers and body in plain text in your report to us.

It does not appear that we have received any additional
reports from *************@rcn.com
since our last correspondence. However, if this issue persists please contact
us directly at one of our multiple points of contact for reporting abuse
issues.

email: report.*****@enom.com

web: http://www.enom.com/help/AbusePolicy.aspx

Regards,

eNom

**** **** ********** ***** **** ***

Kirkland, WA  98033

Consumer Response:  
Complaint: ********

I am rejecting this response because:

I believe that greed is the reason that almost all the spam I've been receiving is from domain names registered through eNom.

I think that eNom is more interested in the money it makes selling domain names than it is in routing out the serial spammers it helps facilitate by repeatedly selling them domain names. I still continue to receive spam on a daily basis and the vast majority of it comes from eNom registered domain names. There are many online complaints about eNom and the spam coming from its domain name registrants. 

Sincerely,

******* ******

8/10/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Getting 50-100 spam emails EVERY DAY from domains they host. Have forwarded emails to them as well as complained on their site with no response.

Desired Settlement: AN APOLOGY and for them to stop the spam. Incredible they have a B rating when the Complaints Board is chocked full of angry people.

Business Response: Thank you for contacting us, and we apologize for any inconvenience.

We have researched this issue, and have located a number of reports from ***********@yahoo.com in regards to the following domains:

**************** ****************** ************* ******************* **************** *********************** ************ ***************

In an attempt to resolve this matter, we are working with our reseller partners to prevent further abuse. It does not appear that we have received any additional complaints from ***********@yahoo.com or other individuals for any of the aforementioned domains, and as such we are under the impression that this issue has been resolved. If this is not the case, please make us aware of this by contacting us at ************@enom.com.

Thank you again for contacting us.

Regards,
------------------------------

eNom.com

------------------------------

**** **** ********** **** ***** ***

Kirkland, WA 98033




Consumer Response:  
Complaint: ********

I am rejecting this response because:

If you received these notices from me, why did you not act on them? Or reply?
Of course I stopped sending them to you, I was getting no response.
90% of my spam are domains hosted by you.
I am still receiving multiple spam, including the ones you listed with 3-5 duplicates from each domain EVERY DAY.
Despite your statement of being aware of these domains dolling out spam, I am still receiving them. 
You have done nothing to stop the spam, even after being made aware of the situation.


Sincerely,

**** *******

8/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Dear Mr. S****, My name is *** *******. I own 4 preschools near Birmingham, Alabama. Recently I used enom.com to pre-purchase a domain name, ***********.school. I opened an account on nom.com and had no problem opening the account, paying for my domain name or checking the status. When I received an email from enom.com telling me that I had been awarded the domain, I attempted to access my account to manage it. My login credentials wouldn’t work. Upon contacting their tech support by email, I was informed that I would need to deal with “Risk Management”, and that I would have to do so by email, since they didn’t work by phone. I contacted them and they informed me that my account was suspected of fraud and that I would need to sent—by open email— the following: • A color photo quality copy of your identification (passport/government issued photo ID in english). • A color photo quality copy of the credit card used to refill the account (front and back, Middle digits must be blacked out as well as cardholder security code on the back) • A copy of the first page of the statement for the above listed credit card. I objected to this and they have refused to communicate with me since June 4, 2015. I have and can provide documentation of our email trail and this purchase, if it is helpful.

Desired Settlement: Find a reasonable and secure way for me to provide the information you are requesting and unlock my account.

Business Response: We have discussed this matter with the complainant and the transaction was refunded. If they wish to resolve the matter of account validation we can be reached at **************@eNom.com

7/13/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: ENOM.COM has posted a information site on goggle re guarding me.

Desired Settlement: I would like enom.com to remove all information on goggle about me.

Business Response: Hello,

eNom is a domain name registrar with over 10 million domains registered on our platform.  In addition, eNom does not have any control over Google search results.  If you wish for us to investigate further, please provide the domain name in question.

Regards,


Legal Department

eNom /
Bulk Register

 

www.enom.com

email  *****@eNom.com

legal
fax  **************

6/15/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have about $140 overcharge amount in my account that they refuse to refund back to me. When I log into my account, they won't allow me to see the exact amount. I have tried calling support many times, but only get an infinite wait time for a representative. I have tried email support only to be promised to be contacted "shortly" with no response for many days.

Desired Settlement: Send my full refund to me.

Business Response: We have received this complaint, and have been working with the client to process a refund that is over 1 year old.  After investigating the request, we have approved the refund despite the age of the charge.  

However, in attempting to follow up with the client we found that we were provided with an invalid phone number on the customer's account.  We received a response by email with the valid phone number yesterday 04/30/2015.  With the valid contact information we are currently working on getting the refund approved, and issued.  Processing will take time as this refund will need to be issued in the form of a check, due to the charge  being over 1 year old.  We ask the client to be patient due to the exceptional nature of the request.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is reasonable, considerate, thoughtful and satisfactory to me, but please note I would have requested the refund much earlier if it were possible to see my account balance of which is hidden. I learned recently of the account balance when I renewed a domain and upon choosing a payment method, the balance was shown. 

Sincerely,

**** *******

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

Second BBB complaint: Same issue: enom claims they are in the process of issuing my refund, but week after week, they do nothing. I don't recall the exact amount because their website won't allow me to see the data, but is around $120 credit I have in my account they have been locking up for a long time, refusing to release it to me.

Refund my account balance of around $120 PROMPTLY, no more "we are working on it" lies.  

Sincerely,

**** *******

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

Second BBB complaint: Same issue: enom claims they are in the process of issuing my refund, but week after week, they do nothing. I don't recall the exact amount because their website won't allow me to see the data, but is around $120 credit I have in my account they have been locking up for a long time, refusing to release it to me.

Refund my account balance of around $120 PROMPTLY, no more "we are working on it" lies.  

Sincerely,

**** *******

Business Response: Because the refund are for funds over a year old, a check needed to be issued to accommodate the request.  Because of this, a we requested W-9 form to be filled out by the customer.  We received the completed form on 05/26/2015, which was 2 days ago.  This has since been submitted to our Accounting Department who is processing the refund check to be mailed to the customer's mailing address that we have on file in their account.

Please allow time for processing.

Business Response: Because the refund are for funds over a year old, a check needed to be issued to accommodate the request.  Because of this, a we requested W-9 form to be filled out by the customer.  We received the completed form on 05/26/2015, which was 2 days ago.  This has since been submitted to our Accounting Department who is processing the refund check to be mailed to the customer's mailing address that we have on file in their account.

Please allow time for processing.

6/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have registered one domain name last year ****************** in my name. I came to know that this is expiring. So i tried to login but i have forgotten the answers to secret questions. The customer service of enom is not upto the mark, because 1. I could not find any links on how to unlock the locked account 2. I could not reach to customer service over email, no email address for support is available on their website (though later on I came to know from phone customer support that they have ************@enom.com, but this is not published on their site) 3. I could not lodge any support ticket, it was not taking it. 4. I contacted their technical customer support on 3 occasions and I could get an answer only on the third. I asked them them procedure to unlock the account may kindly be sent by email, they refused. They asked me to send a color photo id of my passport to be scanned and sent. I said I dont hold any passport and I am ready to give alternate government issued ids. They were not cooperative. I have sent a color photo id of drivers license. I request BBB to help me unlock my login id: **********

Desired Settlement: I humbly request BBB to ask them : 1. to help me unlock my login id at the earliest so that I can renew the expiring domain name ****************** which I have registered in my name. I am the registered admin contact of this domain name. Enom.com should not create unneccesary obstacles or problems to genuine owners of the domain name. 2. provide email address of customer care on their website

Business Response: We have received the complaint and would like to assist as best as we can.  Though we provide a password recovery process, we understand that the complainant did not remember the answer to their security question and was unable to recover the password.

It should also be noted that the complainant's account has been locked because an optional security option was elected by the customer, and locked the account after failing to answer the security question chosen by the customer.

To assist we have several avenues of support provided through the website.  Listed on every page of eNom.com, our support phone number is available 24 hours a day, 7 days a week to assist.    If one is unable to call us at our support number, a public support ticket can be submitted from our Help Center which is also linked from every page on our website.  

Though ************@eNom.com is not a listed support avenue we also monitor this email address.  

We have received only one contact from the client on 05/27/2015, and responded to the support request on the same day it was received.

In the support request we requested the following information for verification to remove the lock on the account:

1.  Government Issued Photo ID
2.  Email Verification
3.  Verification of the phone number on file

Though we received the Photo ID, we have reached out to the client to verify them via the phone number on file.  We have already followed up with them again to arrange a suitable callback time for verification.  We are awaiting their reply.

Consumer Response: Complaint: ********
I am rejecting this response because:
Enom.com is not having proper customercare practice.
Again and again they ask the same things to delay. i have already provided govt. issued driving licence in my first mail to customercare dated 27-05-2015. Again they are asking my id card on 02-06-2015. I have already replied  for verification once that my account needs to be  nlocked on 28-05-2015 by replying to their mail. again 
they are asking in the mail dated 02-06-2015 the similar action. i have called their technical support number as required in mail but they are taking their own SWEET time to resolve. Enom does not seem to have the resolve to resolve. They have changed the ticket number also.

I have full faith in BBB and very much appreciate your service. I request you to help me in resolving this issue so that i can unlock my user id and extend the domain name registration.
 Email correspondence has been attached for reference.
yours sincerely
******** ******** ******** *** 






  





Sincerely,

******** ***




Sincerely,

******** ***

Business Response: Unfortunately the complainant has not followed proper security instructions for verification.  As a part of our Terms of Service when electing to enable the extra level of  account security, should the additional security be activated and the account locked due to suspicious activity, we will not be able to release the account until proper verification is received. 

The ID provided could not be verified as it did not contain any proper seals or verification to identify as a government issued photo ID.  Requests to the complainant to contact us for verification was not responded to.  

Notes on the account shows that upon recent contact, the complainant refused to provide necessary verification to establish ownership of the account.  In order to ensure that we do not provide privileged information to unauthorized persons, we ask that account owners provide the necessary verification documents:

1.  Government issued Photo ID 
2.  Valid Email Address
3.  Verification of Phone number on file.

We also ask that if the complainant has submitted a support ticket or emailed our support, please provide the associated support ticket number when contacting support to ensure all information relating to the verification are documented.

Consumer Response:  
Complaint: ********

I am rejecting this response because:
they have not responded that my id card is not valid.

they have my valid email id. they are sending mails to me and i am responding.

what Enom is doing is not ethical, it is forcibly not allowing me to renew the domain name. they dont have any principle. i have called them from my registered phone. 

they seem to be professional in cyber squating. 

other domain registrars like ******* dont have such issues. 

i do believe in karma philosophy, if you take something forcibly, karma will automatically take it away from you if  not now but in the future definitely. the seed that is laid will reap its fruit. it may take time, but as you sow, so shall you reap. 













Sincerely,

******** ***

5/19/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am a webcam model who hosts a live webcam show on ************************* user policy for anyone webcaming or watching the models ********** specifically states that I own my profile, my picstures and my videos and are not allowed to be sold, shown nor advertised without my permission. After some investigating I discovered that your company enom has sold the domain name ****************.com. This page has been investigated and sued over 1700 times in the last two months. I tried contacting the owner of ***************, he hid his real address and phone number behind anonymous I.P. addresses bouncing all over panama. I contacted your company and the individual whom I spoke was quite rude, inconsiderate and would not let me file a complaint nor talk to the complaint department. Here is the enom owned and sold domain name that has stolen and used my likness for personal monetary gains without my persmission. http://www.***************s.com/modelSearch/**************/page/1Here is my ********** pagehttps://**********.com/**************/And here is the way the client who rented this site violated copyright laws. Legal DisclaimerAny UNAUTHORIZED use of my profile, video, pictures, or audio in any form or in a forum now or in the future is NOT permissible without my expressed written consent. Any act to promote or gain profit in any manner (e.g. either monetarily or socially) from the use of my profile, video, pictures, or audio in any form from my profiles is a violation of my privacy and subject to legal action.BY WATCHING THIS:You acknowledge and agree that you shall not post, upload, publish, transmit, or make available in any way content from this space including images and recordings from streamed live video or available for download. This is intended as, and presented as a one time, live, one view presentation only.PENALTIES OF COPYRIGHT INFRINGEMENT:By reproducing or redistributing the work of a copyright holder without permission, you may be in direct violation

Desired Settlement: I want my videos taken down immediately and I would like to be compensated for the money enm and ***************s has madeThis is an informational page showing how much money ***************s has made by illegally using copyrighted material http://****************************.com/***************s.com traffic and earningsPurchase/Sale Value: $63,605 USDDaily Revenue: $174 USDMonthly Revenue: $5,303 USDYearly Revenue: $63,595 USDDaily Unique Visitors: 47,735

Business Response: Hello,

 

Thank you very much for your notification. After researching the domain, we have found that eNom, Inc. only provides domain name registration for this customer. We are not the webhost, internet service provider, or administrator for ***************s.com.   Given that we are not the webhost for the domain, the allegedly infringing material identified in your notification does not reside on eNom’s computer servers.  Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content.

Again, due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter.  In this instance, we suggest that you contact the
party operating the website or the party hosting the website to have this matter properly resolved. A "ping" of the website you indicated often reveals the IP number of the party which probably hosts this website. You may then use http://arin.net or another similar tool to identify this party.

eNom does not provide the ********** privacy service.  Please visit www.**********.com for more information.

Regards,

Legal
Department

eNom / Bulk Register

 

www.enom.com

***** *****@eNom.com

legal fax  **************

5/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My Enom account that I have had for over 10 years was hacked. Either the account directly or enom computers. The hacker made dozen of purchases using my credit card stored on enom computers. All the purchases were for domain names. The domain names lead to website that were designed to steal information from unexpected internet users. They were designed to steal there ****** information, bank information and personal information. I was locked out of my enom account for weeks because the hacker changed the name on the account, security passwords and questions on the account. I contacted enom support but there phone support is unable to help in these matters and I was stuck emailing them which caused a delay. At this point all the domain names that were purchased have been removed from my account, returned back and I no longer have access to them. They do not appear in my account and have been returned. At this point enom REFUSES the refund me any money even though ALL the purchase were made by a theif who illegally made them. HERE IS ENOM POLICY ON FRAUD. Unfortunately, we do not offer any grace periods for refunds, nor do we delete unwanted names. This would apply to active, expired or domains in redemption. In addition, we do not offer refunds for FRAUDELENT registrations,Here i what has happened.1) Enom account was hacked2) Illegal / Unauthorized purchases were made3) Enom made a profit4) I contact enom5) The domains were removed from my account6) Enom will not issue refund and has continues to profit from a thief.

Desired Settlement: I would like a refund of all the profits enom made from a thief hacking into there computers and using my credit card without my authorization.

Business Response: When researching this report we found that there was a miscommunication with your reseller. We have attempted to refund the transactions but it appears that your bank has already charged back and you should be receiving your money back through them soon.

5/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was a customer of ********* for 3 years where they hosted my domain name www.*******************.com. I paid them each and every month for their services. They closed their business as of Feb. 1 2015 and they transferred my domain name to enom. But I received a reply from ********* telling me that my domain name would be automatically registered before it expired on Jan. 28, 2015. They told me that since it was transferred to enom I would have to renew the domain name with them so I contacted them on Jan. 27, 2015 asking them about getting them to host my domain name. But when I was told that their registration fee for registering my name with them was $40 dollars I told them I would not have them host my domain name. So I asked them about transferring my domain name registration to another company and I have not received any solution to my problem. I have been on hold for a total of 4 hours trying to deal with this issue but each and every person tells me that it is not their dept that can help me so they transfer me to another phone line and I am left holding again for 45+ minutes until I get tired and I hang up the phone because I do not know when they will answer my call and I have other things to do (like go to work). So I have also sent numerous tickets (************** ************** *************) explaining my problem to many different people like ( ***** *** ***** ***** *.) but nobody seems able to help! They are all very friendly but as I talk to them I get aggrivated because they all seem incapable of solving my problems and they just want to keep me on the phone instead of finding a solution to this situation. Now I have added to my existing ticket ************* but nobody has replied to my requests for the past 3 days! This is crazy because my website is down and they will not allow me to transfer the name to another company with better service! Can you help me in this situation?

Desired Settlement: I want my domain name transferred to another company so I do not have to deal with this company anymore! That's all! Oh and it can be assumed that I will not pay them any money for this aggravation that I have had to endure!

Business Response: The tickets referenced shows that we were not able to verify the complainants ownership of the domains and account referenced. Therefore additional information was requested to complete this verification.
This validation was completed on 02/05/15, and reply was sent back to the complainant providing a resolution to the request. Full access to the account and domain names have been made available to the complainant of our latest response. This will allow the owner of the domain name to fully transfer or manage the domain name.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Enom has not allowed me to transfer the domain name of my business to another company. I have talked to many people at enom and i keep getting the run around about this problem. All the support people do is hang up the phone line when talk to them about my problem and I am tired of them telling me lies which do not solve my problem! When I call them (I have called them more than 15 times over the past 3 weeks) to complain about their lack of service and the fact that every time that I call next person tells me that they cannot help but another dept can help so they transfer me to another dept yet now they tell me that they have done what they can and I need to contact another company to finalize the transfer. But when I talk to the other company ********* they tell me that they cannot finish the transfer because enom has not allowed the transfer to take place so I am in the same situation which is (I CANNOT OPERATE MY BUSINESS WITH MY WEBSITE !!!!!!!!) The company ENOM does not care about helping people with their domain name registration after the person wants to change the registrar from ENOM! I DO NOT WANT MY DOMAIN NAME REGISTERED THROUGH ENOM!!!!!!!!!!! I will not work with this company due to their lack of interest in solving my problem!!!!!!!

Business Response: A review of the of the complaint shows that the domain has already been transferred to *********, and that all steps were already taken to facilitate the transfer of the domain name per the domain registrant's request.

From a review of the issue, we show that the complainant was provided with proper instructions to transfer the domain name as requested, and facilitated the transfer per the Domain Transfer process to *********. The domain name currently resides with *********, which appears to be the provider the complainant wishes to transfer the domain name to.

Consumer Response:  
Complaint: ********

I am rejecting this response because: I asked that the name be transferred to another registrar not to somebody that is a re-seller for Enom and who will send money to enom by registering my domain name downstream from Enom.

Enom does not deserve any money from me because of their lack of getting my problem solved in a timely manner. It took them more than 1 month to do what should have been done the first day that I asked them to transfer the registration to another company that is not a re-seller of Enom. 

What about the 1 month that my website was down due to enom playing games with me and not allowing me to register my domain name during the month of February? I need something to compensate me for the delay and aggravation for my problems the workers of Enom caused me!

Sincerely,

*** ******* ** ****

5/1/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Company has listed my private information on their website putting me and my family at risk.

Desired Settlement: All of my contact information removed from all this this companys and sub-company's databases, websites, and the like.

Business Response: As a registrar, we are required to make the WhoIs information of a domain registration available for public lookup. This is a requirement for all registrar. If a domain owner wishes to keep there information private, eNom, as with most registrars, provide a privacy Masking service that can be purchased through the domain name. Any clients who needs assistance with this, our support team is available to assist at ************.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I have a business address and phone, you have listed my home address which puts me and my family in harms way. As I appreciated the extra information regarding the Masking service, I do not wish to have my personal information shared freely without my request on the internet. I believe there is something more your company can do to assist me in this matter on an expedited scale.
Thank you.

Business Response: Hello,

We are not the webhost, internet service provider, or administrator for ***********.COM. Given that we are not the webhost for the domain, the material identified in your notification does not reside on eNom's computer servers. Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content.

Due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter. In this instance, we suggest that you contact the party operating the website or the party hosting the website to have this matter properly resolved. A "ping" of the website you indicated often reveals the IP number of the party which probably hosts this website. You may then use http://arin.net or another similar tool to identify this party.

Regards,
eNom, Inc.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I refuse to accept this. I have a domain name: ***********.com; I have a registrar: EMON INC. If you are not the responsible party for this, then why is your company name listed as the registrar? http://www.whois.com/whois/***********.com

4/19/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Enom represents a web site called ********** who runs wordpress. I am a victim of identity theft and ********* continues to display my information that has effected not only myself, but the rest of my family. They need to remove the information ASAP. I have contacted them NUMEROUS times (********** and enom) and they both fail to respond I have filled out enoms abuse form and they also fail to respond.

Desired Settlement: enom REPRESENTS THIS COMPANY AND ATTEMPTS TO state they are not responsible for assisting anyone with issues because they don't run the site. ********** NEEDS TO REMOVE MY INFO FROM **** ***** THAT WAS FRAUDULENTLY USED TO REPRESENT ME Guess what. Not acceptable. In a whois SEARCH THEY ARE THE MAIN CONTACT info because ********** ATTEMPTS TO REMAIN ANONYMOUS BECAUSE OF THE NEFARIOUS ACTIVITIES THEY CARRY OUT.

Consumer Response: I need to change the content of my complaint.  I listed the inccorect web site enom hosts.  The following is my edited complaint:

Enom ?hosts a web site that compromises my identity.  I am a victim of identity theft and I have contacted their legal department via email as well as their "abuse" section of their web page to complain.  These outlets for complaints from customers are obviously depositories for complaints because they never get read and never get taken care of.  I have been dealing with this company for over one year and have not gotten one IOTA of a response besides the "generic" "we don't host the web site.  This is absolute garbage.  ?They have the power to suspend a web site or request to the domain owner to delete info.  I am not listing the web page publicly on bbb so they can reach out via email to me for the specific page.

As far as the website is concerned, it is a spammy aggregator that took inaccurate information from a web page that has been removed for over 10 YEARS. They artificially promote their web site with the since DELETED route pages content.  This route web page has been removed by the proper entity and enom's client is a leach in terms of displaying deleted information from the internet. I have already been in correspondence with google to notify them that this company is obviously using SEO algorithms that is against google and other search engines about the violations against their policies. 

 Just to note - I attempted to reach out to the web site itself but they USE ENOM to protect their communications with the public.  Enom is the gatekeeper of communication and they ignore ALL communication from people who have problems with their service.

 

Desired Outcome: Remove content from web site 

Business Response: Hello,

eNom is a domain name registrar.  A domain name registrar is company that has been accredited by the Internet Corporation for Assigned Names and Numbers (ICANN) or a national country code top-level domain (TLD) (such as .uk or .ca) to register domain names.  Customers register domain names for their own use through eNom.  We are the registrar for over 10 million domain names.

Without the domain name or URL in question, we cannot address the specific complaint.  However, it sounds like you have an issue with content on a website.  eNom is typically not the web host of domain names, and accordingly, we do not have the technical ability to remove
or disable specific items of objectionable content.

You will want to contact the registrant or web host of the domain name to resolve the issue.  Please try using a third party lookup service such as www.whoishostingthis.com in order to identify the web host.

Legal Department
eNom / Bulk Registerwww.enom.com
email  *****@eNom.com
legal fax  **************

3/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Sir,--new line--I have 11 domains holding under eNom, Inc.--new line--**************************************************************** ************************************************--new line--via an eNom account,but i get emails noticed all there domains was pushed to another eNom account at 2015-03-06,without my FOA(*) or any enom login operation, only got changed notice.--new line--(*) The FOA (Form of Authorization) is an ICANN mandatedmessage (basically an Email template) that the registrarneeds to send to the registered name holder whenan incoming (gaining) or outgoing (losing) transfer request is received.--new line--I also contact ICANN for help,and get response to let me file a complaint here.--new line--MORE DETAILS--new line--All the 11 domains (list above) owner's is me (this email),before they were been push by eNom without my accept,and the owner is anonymous now.--new line--At the beginning, i have contact eNom INC. directly forsubmit an eNom help center ticket with email push notice screenshots, account id, emails etc.,to proof i am the owner.--new line--Then they give me an email address (************@enom.com) to request to,but this is based on i did many international calls for hours.--new line--So, i write emails to that address but no response for 7 days.I call eNom customer service during these days tryingto let them response which they promise next 1 business day,but customer service stuff said what i can do is wait or write emails again,no other ways.--new line--After thay i contact ICANN for help,and get response to let me file a complaint here.--new line--Thanks a lot.***** *****

Desired Settlement: return 11 domains back to my eNom account.

Business Response: This account was reported as compromised.  Before we can restore access to this account, need to verify ownership.  We have received 2 emails requesting access to the account and responded to each one with what we need in order to verify ownership.  We have yet to receive a response to either email.  Please contact us at ************@enom.com so we can resolve this matter.

Thanks

3/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Enom.com and its clients continue to send me spam email. Among the endless list of domain names in use are *************.com, *********.net, **********.net, ********.net, ********.net, *************.com, *************.net, ****************.com, ***************.com and on and on and on - the list is endless. Note that each spam mailing uses a different domain name, all of which resolve back to enom.com. To add insult to injury, there is no way to opt out of this trash mail - the messages mask the email address(s) to which they were sent, so if you have more than one email account (I do) there is no easy way to determine which account is being spammed. A brief search of the internet shows they are the #1 spam domain that's active.

Desired Settlement: Stop sending me spam email.

Business Response: Thank you for bringing this matter to our attention. Per your report, in cooperation with our reseller partner, the following domains have been suspended:

***************** ************** ************** ************ ************ ***************** ***************** ******************** *******************

eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com.
Please do not hesitate to contact us directly if we can be of any further assistance with this issue.
Regards,
eNom
Demand Media
**** **** ********** ****.
**** ***
Kirkland, WA 98033

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. You may wish to add

***************** ****************** ***************** ******************** **************** **************** *************** ********************** ***************** ****************** **************** ***************** ********************* ******************* ******************* ******************* ******************

to the list to be investigated. Every one of these domain names was sold by *********.COM. I am sure there is a new crop of domain names is being created as I type this, so blocking spam from the your customers with any conventional software is difficult.

I note that most of the above names are owned by a few individuals: ****** ********* of Maceo,
KY; ****** *********, ********, ND; **** ****, Pittsburgh, PA and ****** *******, New York NY. These may be bogus names.

As for your web portal to report abuse, IT DOES NOT WORK. I have tried it on multiple occasions. After wasting time putting in information, it says "An error has occurred..." There is a phone number to call to complain, but the lady at that number bluntly says 'we're not responsible for what our customers do". You may claim to take spam abuse seriously, but she didn't get the word. Stop sending me spam email.

Business Response: Thank you for your additional follow. Per your reports, in cooperation with our reseller partner, the following domains have also been suspended:

***************** ********************* ****************

We do apologize for any issues you may be having with our web form, but we can confirm we have successfully received reports from *********@gmail.com via the form.
Please do not hesitate to contact us again if we can be of any further assistance with this issue.
Regards,
eNom
**** **** ********** *****
**** ***
Kirkland, WA 98033

3/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: About 3 years ago I paid for a years domain hosting and domain name. I decided not to renew and using the website deselected auto renew. But when the year came to an end I got an email saying my domain was being renewed. I followed the process in the help guide to cancel this online only to find yes, auto-renew was not selected. So I phoned in and asked to cancel. Which is a long distance call and they put you on hold for at least a half hour each time. They promised it was cancelled. They then renewed the domain and charged me anyways. I called back again (expensive) and asked to cancel. If I remember correctly they did refund the money, and they assured me it was cancelled. But here's the kicker. Two years later and they have charged my card AGAIN. I can't get a hold of anyone on the phone to fix this. I can't sign into my account because I did not keep sign-in info for a service I thought was cancelled two years ago. It also has me wondering if I was charged last year and didn't notice. This is theft.

Desired Settlement: I want a refund and for them to remove my financial information to prevent future charges. Aside from that ANSWER YOUR PHONE and consider a chat interface or international number so people don't pay an arm and a leg to get your mistakes fixed.

Business Response: We are sorry to hear of the experience you've described. However, our domain name and Hosting services all have an optional auto-billing setting. These settings must be set to disable if we wish to prevent the service from renewing. These settings can be disabled via the settings in the account.

We show that the Auto-Renew setting was not disabled on these domains or hosting account. At this time, we has requested an agent reach out to you and assist you in removing your billing information on the account, and to prevent further renewals from occurring.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I don't even think the business read the complaint. I got an email telling me to log into my account, turn-off auto renew and erase my credit card info.

If you read my complaint it clearly says that I did turn-off auto renew and double checked. It also says I cancelled twice by phone and was told this issue was resolved. So I took the proper steps to cancel this service. It also clearly says in the complaint that I no longer can log into my account as I didn't keep my account info YEARS after I was told by their customer service my account was cancelled.

When I saw the new charge I emailed them, with no response. I tried calling, which is long distance. I was put on hold, transferred, then put on hold. After 15 of being on hold I hung up, worried about racking up long distance charges. At this point I reported the unauthorized charge to the Better Business Bureau. I provided the BBB with my current email and phone number, perhaps I am wrong but I believe they pass that info along with the complaint so the business can try to resolve the issue. However when I received the unhelpful email response from enom they had tried to phone me on a number which no longer exists, which shows me again they are not paying attention. I responded to their email explaining the situation again, but have not had a response back.

I have had to phone the bank and explain this merchant is making unauthorized charges and change my credit card so they cannot do this again. I still want my money back. On principle I take offence to a company reaching into your pocket after promising the service is cancelled and then making zero effort to return the money when caught.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I am willing to take responsibility where it is due, however the situation is not as described by the business. Whether I missed a setting online no longer the issue, as I phoned twice clearly expressing my desire to cancel everything. Everything includes both the hosting and site name. I expressed that I didn't want to pay for enoms services, and that I wanted to stop charges to my card. At this point I ask "Is everything cancelled, is everything taken care of?" And I was told "Yes, it's all taken care of, there will be no more charges". I was not told to take any more steps. I understand refunds may not be in your policy, but I ask you to commit to standing by what you have promised your customer.

Business Response: We have escalated this request, and a can extend a refund for the cost of the domain renewal, however, the domain name will be immediately deleted as part of the refund process. If the complainant wishes to proceed, please reach out to our Technical Support team to process the delete and refund request. For security reasons, this cannot be handled via this complaint. The domain has been noted to permit a refund and delete exception.

3/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I'm a customer at ENOM for a while through *********.On Feb 16th 2015 i received an email from ********* regarding a domain registration purchase which was unauthorized by me. I noticed that this amount was charged on my account.I contacted Enom regarding this issue as they are my domain registrar and informed them about this issue that i would like to have this transaction cancelled and refund it.they asked me if i would like to temporarily freeze my account which i approved and they instructed me to contact account.****@enom.com which i also did with the following see MESSAGE 2. after doing that i received an email to provide identification info which i also did. MESSAGE 1From: ********* [mailto:*******@*********.com] Sent: Monday, February 16, 2015 6:40 PMTo:******************.netSubject: Order Status (#***********)Dear **:Thank you for your recent order. Below you will find a summary of the products and services ordered for your account (LoginID = *******@*********):Individual ItemsType Qty ExtAmt Description / Status===============================================================================Registration 1 $10.74*****-everywhere.com / SuccessfulTOTAL BILLED: $10.74 USD to your VisaThanks again for using us for your online services. If you have any questions regarding this order please visit our support center on our web site.Sincerely,********* MESSAGE 2From: [mailto*******************.net] Sent: Monday, February 16, 2015 8:48 PMTo: **************enom.com'Subject: unauthorized transaction Dear sir,I received the email below from ********* that an order was placed for domain registration which was unauthorized.I called ********* support and they told me to contact enom on this matter.can you please discard this order as this was not authorized by me.I have already changed my password on my enom account. Is there also a way for future orders to manually enter my cc details as these are currently saved on my account

Desired Settlement: A few days later i did notice a refund on my card. but as of today im still unable to access my enom account which is still frozen and they are ignoring my emails. I called them and they told me to contact the department by email as that dept don't have any phone number. I can't make new purchases or manage my domains i have with them. As they are important to me. actually there is no way i can get in touch with them and have my issue resolved. Also ********* instructed me to contact Enom direc

Business Response: The account had been reported as compromised.  The owner also reported that some fraudulent charges had been made on the account as well.  We refunded those charges and verified ownership of the account.  Access to the account was released to the customer on 3/3/15 (the same day this complaint was filed).  At this time, we consider the matter closed.  If they are having further issues accessing their account, they should contact our support department for assistance.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

3/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company uses Spam I receive emails from a company/domain that is registered by them, no way to reply to them and get mailer-demon when I try to reply Here is the emails I constantly receive I discovered your XXXXXXXXXXXXXXXXXXXXX and noticed you could have a lot more visitors. I have found that the key to running a popular website is making sure the visitors you are getting are interested in your niche. There is a company that you can get visitors from and they let you try their service for free. I managed to get over 300 targeted visitors to day to my website. Check it out here: **************************** Here is the domain information from Whois Domain Name: ********** Registrar: ENOM, INC. Sponsoring Registrar **** *** ** Whois Server: ************** Referral URL: http***************

Desired Settlement: kill that website and quit being a spammer

Business Response:

Thank you for contacting us.

We have researched this matter, and it appears the hosting account associated with ********** may have been compromised. While this matter is resolved, in cooperation with our reseller partner, the hosting services have been suspended for **********.

eNom takes domain ***** reports very seriously, and as such we have multiple points of contact for reporting *****. A web form is available at: http://www.enom.com/help/*****policy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,
eNom

**** **** ********** ***** **** ***

Kirkland, WA  98033




Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

2/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up with ************** for web hosting services. I was working with a web page designer and had agreed upon a price for these services. Then I am told that this work will cost considerably more than agreed upon, so I cancel this project. ************** offers a 30 day full money back refund guarantee. I then cancel my web hosting service with **************. I receive a cancellation acceptance notice and refund from **************. At this time my domain name posting is supposed to be taken down and off the internet by enom.com, which they have not done.

Desired Settlement: To have my domain name posting removed from the internet.

Business Response: Initial Business Response /* (1000, 5, 2015/02/10) */ Once a domain name has been registered it cannot be cancelled, or deleted. As this is an industry standard, eNom is unable to delete the specific domain name. However, if the owner of the domain name does not wish for the domain to resolve to any site, then the domain owner can alter the settings of the domain name to stop resolving by editing the DNS settings on the domain name. If the complainant registered this domain name directly with eNom, then this can be down through the Domain Manager accessible through their account with us. If additional assistance is required, our Technical Support team is available 24 hours to assist with such requests.

2/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Somehow, eNom.com became the domain regstrar for my two websites (I never signed up for enom.com). I have been trying to transfer this registration to ************ so that my websites will not go dead tonight when ********* goes down. I contaced eNom.com on 1/23/15 to transfer the registration and it still has not happened. Also, since they have changed the status of my registration to "pending transfer" they will not allow me to change the DNS settings to my new host site. eNom.com does not have a toll free phone number and the wait time to talk to tech support is over 30 minutes. When I finally do get to talk to tech support, they are rude, will not answer my questions, and refuse to transfer me to a supervisor or even give me the name of a supervisor. My websites will go dead tonight at midnight if eNom.com does not agree to resolve this.

Desired Settlement: Release my two domain registrations to ************ so that I can carry on with my business.

Business Response: Initial Business Response /* (1000, 5, 2015/02/09) */ We apologize for the negative experience with Technical Support, and will make every effort to continue improving our customer support experience. However, in reviewing the case, the standard transfer time of a domain name can take up to 5 days to complete. As the Domain name is in the status of "Pending Transfer", it means that the transfer is in progress right now, and will be completed in the standard transfer time. During this time, the Registry prevents any changes to the domain name during the transfer period. The only way any changes can be made is to cancel the transfer altogether. However, this may cause more transfer problems, as it will create additional delays. Initial Consumer Rebuttal /* (3000, 7, 2015/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same line I was fed every time I called your long distance # and waited on hold for 20 minutes to talk to a "technician" who refused to give me the name of, or transfer me to, his supervisor. Every other domain registry company I talked to said that the transfer could be done with one push of a button and the 5 day wait was hooey. Not to mention, you said "up to 5 days", but in both cases it took 6 days. I had an awful experience with eNom and at this point, it is too late to make it up. Final Business Response /* (4000, 9, 2015/02/19) */ We show that the domain transfer has been completed as per the standard domain transfer procedure, and the domain transfer request was completed within the industry standard for domain transfers, which is 5 to 7 days. If there is any other concerns that we can address, please Final Consumer Response /* (4200, 11, 2015/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Interesting that the "industry standard" is now 5-7 days even though you yourself told me "no more than 5 days" and the rest of your industry told me it could be done within seconds...

2/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My domain name cost $12.95 per year for more than 10 years. The latest renewal debited my card for $39.95 and I was unaware of the increase. I called customer service the same day to cancel and ask for a refund and cancel the domain name and was informed that the CS agent had no idea why, and a refund was impossible. Product_Or_Service: Domain name Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Cancel the account and credit my debit card $39.95.

Business Response: Initial Business Response /* (1000, 5, 2015/01/26) */ The domain name associated with the order number referenced was only moved into direct registration with eNom within the past year. The annual renewal price of $39.95 has been the standard renewal and registration price for all domain names registered at eNom for the past 3 years. Our records show that this domain was only moved to eNom in mid 2014, therefore this would be the first time this domain renewed through us. In addition to this, settings on the domain directed us to automatically renew the domain 30 days before its expiration. At this time as the domain name has already been renewed, we are no longer able to cancel the renewal. Though we will be glad to assist with this when we can, this is an industry standard, a Registrar is unable to request any domain renewal refunds once a renewal is completed. This is also clarified in our Terms of Service: http://www.enomcentral.com/terms/agreement.aspx Initial Consumer Rebuttal /* (3000, 7, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Was not informed of price. Could not cancel for refund before the actual renewal date. Final Business Response /* (4000, 9, 2015/02/09) */ The pricing of the domain name registrations and renewals are view-able any time through our website at eNom.com. This pricing list is available to the public as well as account holders: http://www.enomcentral.com/pricing.aspx The setting on the domain name to disable the domain renewal can be changed anytime through the customer account. In addition to this, we have support articles available through our website, we also have 24/7 technical support that can assist with such questions. * Final Consumer Response /* (4200, 11, 2015/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No resolution was offered.

2/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid for domain. Called multiple times in November and on December 8th questioning a code I was to receive in order to complete a transfer. They advised each time that it would be e-mailed. In November (and again throughout the month of December) and again on December 8th, I stated that I would prefer to pay the renewal charge, just to confirm that ownership would never become an issue. I was told that I did not have to pay the renewal fee, and should go directly to the transfer process. I was just told that the code was e-mailed to me, but I do not have it to date. When I asked for the code to be resent to me, I was then told that it expired and I no longer own the domain. I have never received such poor customer service and rude behavior by a representative, who's name is Jack. I was stunned as he tried to reprimand me, when I was the one following up on this situation all thru December. He would not give me a number or name to contact when I asked for one. He told me the company could no longer help me. At first, I was not too concerned, as this was so blatantly ridiculous, I was confident that there was a mistake and they would fix this situation immediately. I asked for a manager and he would not give one to me. He restated flat out that the company could not help me and there was no one but him to talk to. I was appalled. He got me so upset, he pushed me to tears. I advised him that I followed all of the companies directions and protocols to a T. He said I should have done it online, and I stated that I am not an IT person, and called because I had not received an e-mail with the code, which is why I kept calling them for a code. He was beyond rude and not solution orientated at all. He stated that this happens often and the domain is gone. I have never heard of such a thing. If their calls are recorded, they have full knowledge that I tried on numerous occasions to renew first and then go forward with the transfer. However, each person (which I believe they were just trying to be helpful back in November and early December), told me not to waste the $30 plus dollars and just do the transfer, but I would need a code from them. I was very concerned, and said I would prefer to pay the renewal first, and then work on the transfer. I am now being told I no longer own a domain that I spent thousands of dollars on and this is beyond unethical, unacceptable, and one of the worst business practices I have ever heard of. I have never written a complaint in all my years of business, but this type of treatment needs to be stopped and handled differently.

Desired Settlement: All I want is my domain back. I have been on top of this for over a month, and it is just wrong on all levels that this has occurred. I did not let this expire. I did my due diligence and followed the companies directions. I will easily do what I initially tried to do and pay for the renewal and then do the transfer. I need to get the code from someone to move it. I have already paid for a five year with the other company. I was only moving it in the first place, in order to have all of my domains in one location. I don't want or need special treatment, I just want my domain back, as I followed all of the directions that I received and followed up many times trying to get this code.

Business Response: We are sorry to hear about the customer experience that was described. eNom works hard to ensure all our customers are cared for and provided with the best resolution process. In order to properly address this we would need additional information regarding this complaint. Could we be provided with the domain name in question so this matter can be researched further? Thank you.

Consumer Response: Domain name is ************.com. Thank you.

Business Response: Thank you for providing an update with the domain name.

We do see that the Registered Name Holder contacted us on 12/08 to transfer the domain. At which time eNom unlocked the domain and emailed the necessary transfer information to the name holder. However, no additional followup was received until the domain was past its 30 day grace period.

Once a domain name is expired, a 30 day grace period is provided to recover the domain name.

We were able to investigate this further found that by the time we were contacted about the renewal of this domain name it was already over 30 days past the renewal period for this domain name. Because of this, the domain name could no longer be recovered because it had been recovered by another registrant.

2/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called Enom's technical support department to try and resolve an issue I was having with one of the web site hosting accounts I have been having repeated problems with over the past couple of years. I did not get the name of the CSR that I spoke with in the technical support department, but the conversation I had with the gentleman was far less than acceptable. During the course of the conversation I explained to him that I have had a similar problem to what I was currently experiencing multiple times over the course of the past couple of years. I told the CSR that I was using a CMS and it seemed to be some connection issues, the CSR tried to tell me that CMS can be very resource intensive with all of the plugins loaded into it so that is probably why I was having issues, I told him that I had just the CMS installed with 1 plugin enabled so that was probably not the case. He looked up a previous ticket that was submitted on this account and went on to state that Enom does not guarantee uptime for their services, but yet on their website under the hosting menu it states "Reliable infrastructure Our platform keeps your website online" (taken from http://www.enom.com/wsg/linux.aspx?). The CSR then went on to mention that if I needed reliable service I should consider getting a dedicated server somewhere else. I asked to speak with a supervisor realizing that I was getting nowhere with this CSR and it was clear by his attitude that he had no real interest in resolving the issue I was having with Enom's services. The CSR told me he did not have a supervisor that I could be transferred to, I told him that I would wait and I know there is a supervisor that I could be transferred to because I have had to speak with a supervisor before when I had gotten a CSR in Enom's call center that, for whatever reason, seemed less than enthused to help me with the issue I was having with one of Enom's services. After the second request to speak with a supervisor, the CSR just hung up on me. I have been a customer with Enom for over 10 years. Over this time I have trusted Enom not only with my business needs but my customer's business needs as well. I have noticed a horrendous down turn over the past 4 years when it comes to Enom's technical and customer support when there are issues with their services that they provide. One issue I had with one of my customer's accounts went on for the better part of a week before it was resolved. What once was a support staff that was almost over eager to resolve any issue you were having, even willing to go that extra step that they really didn't have to do has now become a very lack luster response team that might help you if they feel up to it. Every business has its ups and downs, I have been running my business (******************) for over 20 years now, with employees, but it seems over the past 4 years Enom's down is just going further and further. I have also worked in a call center environment for over 3 years and know that in the industry it is never acceptable to simply hang up on a customer unless they become verbally abusive. There is always a supervisor that an upset or irate customer can be transferred to and it is never, ever, ever acceptable to promote an attitude of 'if you don't like it go somewhere else then. I am at my wits end with Enom's technical support team now and am seriously considering taking all of my business to some other company that has at least some interest in keeping my business.

Desired Settlement: At this point I do not know if there even is a possible resolution, I was told point blank by Enom's employee to go somewhere else with my business, but feel that if this is an acceptable practice on Enom's part, other business owners need to be made aware of how Enom treats their customer base before deciding to do business with Enom.

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ We are sorry to hear about the frustrations expressed by the consumer. We will be glad to look into this further. Our Team of technical support agents are tasked with providing the answer that will most effectively assist our clients, even if it means that solution is not with us here at eNom. We will be glad to review this issue again will reach out to see if we are able to assist in any other way. Initial Consumer Rebuttal /* (3000, 7, 2015/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I attempted to contact eNom via their support ticket system for this issue since eNom's phone support ended in an extremely dissatisfying and unpleasant experience. I was contacted by one of their tech's that essentially told me that it is best if I call them when the problem is happening (even though I did and was treated horribly, blamed for causing the problem and told to take my business somewhere else) so they can troubleshoot the issue better. I was also asked to provide evidence of the problem with screenshots, dates and times and then in a much more polite tone told I might have to take my business elsewhere again. I have done this previously for this same account, I have spent hours previously troubleshooting eNom's technical issues on my own time using my own resources with this same account and turning all of the information over to them for an extremely similar issue, yet the issue is never resolved in a long term fashion, only temporarily. I see no reason that I should have to do the troubleshooting on eNom's behalf to narrow down the possible problems with their equipment and services. I have now been contacted by a third technician from eNom (apparently after they received this complaint even though I made the second tech aware that there is a complaint pending against eNom regarding this matter) that actually seems genuine in his stating that he wants to resolve the issue. At this time, since my hosting lease is at its expiration, I believe I will take the previous two techs advice and find another company to fulfill my hosting needs since it has taken almost 7 days and a complaint being filed with the Better Business Bureau to get to a tech within eNom that has a genuine interest in attempting to find a fix for whatever is causing such latency on this server instead of taking a 'like it or leave' attitude towards a customer's problems with their paid services. I will say, however, that eNom's support for their domain names is still very efficient, most issues are resolved extremely fast (many times within an hour or two), I just wish I could say the same about their web hosting. I have been with eNom for over 10 years and have been working in this industry for just over 20 years and have never had such a string of poor support as I have with eNom's web hosting, especially relating to this account. Final Business Response /* (4000, 9, 2015/01/27) */ We apologize for the experience with our support, and are investigating this matter to ensure all calls and support requests are handled in the appropriate manner. Our goal is still to provide the solution will fit best for you. Sometimes the limitation of the hardware or network prevents us from being the ideal solution. We apologize if this was conveyed to you in a manner that you feel was unacceptable, and we will provide additional training as needed. If there is anything else that we can do to assist you in addressing this matter further, please let us know. Final Consumer Response /* (4200, 11, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have decided to wash my hands of eNom and its products/services. I have been doing business with this company for over 10 years and have found the lack of providing support to their customers on service issues with their hosting products over the past 3 years to be just an overall lack of really caring. This time it took filing a report with the Better Business Bureau and almost a week of wading through under trained and uncaring CSR's to finally get in touch with a person that showed any actual desire to look into the reoccurring problem I have been experiencing with this same account for close to 3 years now. I am a small company and am sure that my little bit of business going to one of eNom's competitors will not make any difference for eNom, but I think that this complete lack of respect for a customer as well as lack of service should really be documented for the business sector in case any other business has problems with eNom's lack of support or may be thinking about using eNom's web hosting services to fulfill their businesses needs.

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have a domain (*******************) registered at a registrar called *********. This registrar, (a reseller of enom.com) closed its business and so I have no access to my account, so I cannot renew my domain which is going to expire soon. My domain now is controlled by Enom. More than 2 weeks ago I asked Enom to unlock my domain so I can transfer it to a new registrar. I have contacted many persons at Enom, by phone and by email, but nobody seems to take care of my very simple request!

Desired Settlement: To have my domain ******************* unlocked.

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ We will be glad to assist with that. An eNom Support agent will reach out to the Registrant of the domain ******************* to verify ownership and assist with unlocking the domain name for transfer, and provide any additionally necessary support.

2/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have problems with my account. I'm looking for specific information and cannot locate it anywhere on the site. I have been calling the customer service phone number that is advertised all over the site and have not been able to reach anyone for 5 days. I have spent upwards of 45 minutes waiting on hold with not a singele human interaction. However, when I called and selected the "sales team" extention, someone instantly picked up. He was of no help but that was the only time anyone picked up the phone.

Desired Settlement: I just want them to answer the phone and help their customer. There is no email address for customer service and no other way to contact them.

Business Response: Initial Business Response /* (1000, 5, 2015/01/22) */ Our Technical Support team is available by phone 24 hours a day. We provide several avenues for support including Phone, or Email at ************@enom.com. However the best way to contact us is via the Support Ticketing system in your account. You will find the ability to submit a support ticket via the Help Center link visible on all pages in the account. If you still prefer to contact us by phone, you may try contacting us outside of peak hours after 3pm.

2/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Remove my email address from their files.

Desired Settlement: I do not want any further contact from this company or affiliates.

Business Response: Initial Business Response /* (1000, 5, 2015/01/14) */ Based on the information provided, we do not appear to have any records of previous correspondence from *********@yahoo.com in regards to domain abuse/spam activity. Please understand that if we do not receive notice of alleged abusive activity, we may not be aware of its occurrence. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please note that when reporting spam we will need the entire email with full headers to be able to investigate the matter fully. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom ************************** ******** Kirkland, WA XXXXX

2/3/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have had purchased a domain name re-registration repeatedly for the last several years. As the registrant, I controlled my domain, ***********.com, through a re-seller, whose website resided at *********.com, which is no longer accessible. I need control of my domain to point in the correct direction, as it terminates to a "page cannot be found" message." Because the *****.com website is no longer accessible, I have been emailing the re-seller and have contacted the registrar,enom, without result. My repeated attempts have either been ignored or rebutted. There is no reason that I, as the legitimate and rightful registrant of the domain name should not have control.

Desired Settlement: I need access and control of my domain name************.com. I want to demonstrate to the registrar that I am, in fact, the same person who registered the domain, who has the authority to control the domain. They have rebutted my attempts, claiming possible fraud. My personal information, with the exception of the phone number, are the same as that of the registrant information in the whois listing.

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ As part of the verification process, we will be needing the verify the contact information used to register the domain name, as well as a government Issued Photo ID that matches the Registrant as part of our security requirement. We will be reaching out the complainant to verify the Registrant of the domain name, and assist with the unlocking and transfer of the domain name. Initial Consumer Rebuttal /* (2000, 7, 2015/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue has since been resolved. The company was very responsive once BBB became involved.

1/22/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On hold last week for 1hr 38 min, never got an answer or pick up of the line. Today im back on hold and my phone is at 50 min 54 sec. I just want help.

Desired Settlement: Help Please

Business Response: Initial Business Response /* (1000, 5, 2015/01/15) */ We make every effort to respond to all customer contacts. We apologize if you were not able to get in contact with us at that time. We have several avenues of support should you not reach us by Phone, including our Support Ticketing System, and email via ************@enom.com. In the meantime, please feel free to update this complaint with a good call back number, and we will have a support agent call you instead. Initial Consumer Rebuttal /* (2000, 7, 2015/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) On my final call I was able to locate another phone number to an unrelated department which then transferred me to someone that helped. I was never able to actually speak to someone through the normal avenue of approach. I would strongly advise hiring more customer service agents to handle the call volume you appear to have. If you don't, you will lose more and more customers. Just based on my several experiences I couldn't honestly refer enom or any reseller of enom as a place to do business. ONLY because if a vital problem arises or even a simple question, it is a huge problem to try and just talk to a person from my experience.

1/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On 5.1.14 I contacted Enom, the registrar for my domain names, and asked them for the transfer authorization codes to my domain names so that I could begin the process of finding a new registrar. The ISP provider named ***********, based in Illinois, that my husband **** ******* and I originally hired on October 12, 2000 to register my domain names and to host my web site has been over billing my account and refusing to give me information about my account and invoices in regards to charges they have made against my account. *********** originally registered my domain names on my behalf with a registrar called ******* ********* in October of 2000. I was listed as the registrant of my domain names and *********** was listed as the name server when *********** transferred my domain names to a new registrar called Enom in 2003 and 2004. ******* ********* recently sent me proof of my ownership of these domain names via email, along with my account # and the original dates of registration with ******* ********* and dates of transfer to Enom, and I shared that information directly with Enom in the form of a file attachment to the ticket # XXXXXX-XXXXXX I opened with Enom on 12.1.14. I initially contacted Enom on May 2, 2014 and was told I had to contact *********** for my domain transfer authorization codes. I tried all summer long to contact *********** to no avail. They refused to answer my emails or telephone calls. Finally *********** sent me an email on 9.29.14 stating that they needed me to give them a new credit card # (my old one they had on file had been changed) and authorize payment on my account in the amount of $149.00 or they would disconnect my service. Since I depend on my web site as part of doing business, I paid *********** and hired another internet company to try to get my domain name transfer authorization codes from Enom and/or ***********. When the company I hired, named ****** ************* had no success, I called Enom on 11.25.14 and was told by ****** in Sales that he could see by looking at Enom's records that at some point while my domain names were registered with Enom, the contact information on my account was replaced by *********** with their own. I told ****** that *********** did this without my permission. On that day of 11.25.14, the WHOIS lookup (the official listing of domain names and their ownership and contact info.) still listed me as the registrant and owner of ************* and now listed my husband **** ******* as the registrant and owner of *************, but the WHOIS listed our old address and telephone #'s and, most importantly, the email contact for us was replaced with ********@**********.com. Because *********** listed themselves as the direct email contact, Enom refused to give me further information about my account, but ****** in sales told me that if I opened a ticket with Enom's customer service department and sent copies of my and my husband's licenses showing our old and new addresses, along with any other documentation requested by Enom, then Enom would correct the contact information on our account and give us our domain transfer authorization codes so we could regain control over the fate of our domain names. On 12.1.14 I opened a ticket with a customer service representative named **** at Enom. Once we sent our ID's as requested by ****, a supervisor named ***** ** got involved. He told my husband and I that he contacted *********** directly on our behalf and that *********** assured him that they would update the WHOIS information on our account to properly reflect us as the registrants and our email as the contact email, and ***** told us on the phone on 12.5.14 that as soon as *********** did this he would give my husband and I our domain transfer authorization codes so that we could regain control of our account. Instead of updating our contact information as ***** told us in writing that *********** promised they would do, *********** immediately transferred our domain names to a registrar in ***** called ************************ and replaced our information as the registrant's with the name of a company in Illinois named ********************* that we have never heard of. The new contact phone number *********** placed on our domain names on 12.3.14 is an Illinois phone # that is disconnected and the contact email on the account is still ********@*********.com. We contacted ********************** to alert them of the fraudulent transfer of our domain names and in the fraudulent replacement of our names as the registrant's, and they replied to us via email stating the following: " If you believe that your domain was transferred fraudulently then we would request you to contact your Registrar ENOM in this case and ask them to contact us on our Transfer Dispute Point of contact." When we updated our ticket # XXXXXX-XXXXXX with Enom and attached the reply from ************************, Enom replied to us as follows: "Based on the history of the reseller and lack of account access to manage the domain, this would not be considered a transfer dispute. To clarify, this is more of an ownership dispute as you did not have direct access to the account or domain management. You will want to keep working with the provider (**********) or the current registrar, to settle the dispute." My husband and I strongly disagree with Enom that this is not a transfer dispute. We had already alerted Enom to the fact that *********** had fraudulently replaced our contact information with their own on our domain names when Enom allowed the transfer to occur. Enom should have finished verifying our identities based on the documentation we submitted before they allowed such a transfer. The WHOIS reflected us as the registrant's when we opened our ticket with Enom on 12.1.14 (and we submitted this as proof in the form of an attachment on that ticket on 12.1.14), but when I called Enom today (12.17.14) a representative named *** said that we were not the registrants when our domain names were transferred from Enom to public domain registries just a few days later on December 3, 2014. Enom has the power and ability to advocate on our behalf now by contacting the registrar ************************ as they have requested to finish the process Enom asked us to begin directly with them on 12.1.14 but they refuse to do so. I consider the fact that ***** ** at Enom tipped off *********** about my concerns of fraud in the first place to be egregious. Enom has many accounts with *********** (over 100 last time I checked, since Enom is a wholesaler of domain name registrations) and I feel Enom acted deceptively and unfairly in ***********'s favor to not only tip off *********** that I was in the process of trying to restore my contact information on my domain names, but also by authorizing this fraudulent change in registrant information and domain name transfer after I had alerted them that there was a problem, possibly to protect their ongoing business with ***********. It is also interesting to me that ***** ** at Enom told me he was able to make contact so easily with ***********, as *********** not only routinely ignored my complaints but the complaints of many other people in the exact same predicament that I am currently in. A google search of "*********** Complaints" quickly reveals that many others have had similar problems with *********** and Enom, who work in cooperation with each other on many accounts that like mine have their registrant information fraudulently replaced while being held at Enom by ***********. I recently received a direct email from another such customer who formerly had his domain name registered with Enom via ********* and he is willing to contact you as well to provide further evidence that this seems to be a routine practice by Enom in allowing ********* to unlawfully replace their own information as registrant's on other people's accounts. Another complaint I read online said only when legal action was threatened did Enom finally assist them in getting their domain names back. At least Enom has a legal address to send a demand letter to and responds to customer complaints via email. *********** currently has no legal physical address that I can identify as valid and has not been registered with the Secretary of State in Illinois since 2004. Enom currently refuses to provide me with a current valid legal address for *********** as well. Customer Service at Enom has informed me on more than one occasion since 12.1.14 that the responsibility to make sure the registrant information is updated and correct on domain names is the registrar's duty, particularly when a registrant such as myself offers proof that they are the rightful owner. Enom can and should work with ********************** to restore control of my domain names to me and my husband. Enom should also give me a valid legal physical address for *********** so that the Attorney General's office and other law enforcement agencies can contact them. I am hoping that if the BBN intervenes now on my behalf that I can save myself some legal fees. I would of course rather not have to hire a lawyer to go to court to order Enom to do what I believe is their legal responsibility to do in the first place.

Desired Settlement: I want Enom to work with ************************** to transfer my domain names************** and ************* back to Enom and to restore my information as the legal registrant, admin., tech. and contact .

Business Response: Initial Business Response /* (1000, 5, 2014/12/23) */ Hello, Thank you for your inquiry. We certainly understand your frustration. However, the transfer appears to be valid per ICANN policy and was approved by the registrant email contact at the time of transfer. This appears to be an ownership dispute between you and **********. Unfortunately, we are not in a position to take any further action. We recommend you attempt to resolve the matter with ********** directly. Regards, Legal Department eNom / Bulk Register www.enom.com email *****@eNom.com legal fax X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2014/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello- I am the rightful registrant of the domain names ************* and *************, and I already alerted Enom that the administrator of my account, ***********, acted in an unfair and deceptive way by replacing my information, including but not limited to my contact email, with their own information on my domain names to achieve possession of my domain names before eNom allowed this recent transfer to take place. ****** in Sales at eNom told me on 11.25.14 that he could clearly see that *********** replaced my info. with their own after my domain names were transferred to eNom from *****************. Why would ****** and then **** ask me to verify my identity and assure me that eNom would take the necessary steps to restore all of my info. to my domain names only to allow *********** to replace my info. as the registrant and then to transfer my domain names to an off shore registrar before that process was complete? I have been emailing *********** at ********@siteleader.com in regards to this issue since May 1, 2014 and they have ignored every single email I have sent. The only communication they continue to send me is to ask me for more $ to pay to host my web site. They are supposed to be an ISP provider who registers domain names for free (as advertised on their own web site.) No where in the sales contract that they post on their own web site, in either the past or present, does it say that once they register the domain names of the companies such as mine that hire them to host our web sites that they are granted ownership of our domain names. I am an account in good standing with ***********. I have paid them on time and have followed their contracts. A google search of "********** complaints" online quickly reveals many accusations that they regularly and unlawfully hijack the domain names of their clients by removing the contact info. of the legal registrant. As you can clearly see, once *********** replaces the contact email on these accounts with their own, there is no way for a registrant such as myself to receive updates on the account. This is how my domain names were stolen from me by a company I entrusted. Since you can clearly see that, why don't you act ethically and morally and do the right thing to help me? You have the power to help me as the registrar. Please consider the awful circumstances at hand and work in good faith to help me to continue to resolve this issue. I began doing business with *********** 15 years ago before they began screwing people such as myself. I never even realized anything was amiss until they began over billing me, and then refused to answer my questions about the charges on my account . When I decided that I did not care to do business with a company that did not properly invoice me or respond to my customer service concerns, I sought to access my domain transfer codes so that I could prepare to find a new web hosting provider. It was not until I finally made direct contact with eNom on 11.25.14 that I even discovered the predicament that I am in of having my registrant info. replaced fraudulently by ***********. ************* contract says I must give them 90 days notice before the renewal date of my contract to terminate service with them. I have no problem with that. I have already given them my 90 day notice via email, twice. Of course they refuse to acknowledge that, just as they have refused to acknowledge all account related inquires I have made to them since May 1, 2014. But what is interesting to me in regards to eNom is that your supervisor ******** told my husband and I on the phone on Dec. 3, 2014 that he was not going to give us our domain name transfer codes because of that 90 day contract stipulation by your re seller ***********. It was ******** that alerted my husband and I to that contract stipulation, which did not exist when we initiated our business relationship with *********** in 2000. Why did ******** get involved in our contract with *********** instead of just verifying our identities and restoring access to our domains to us??? He tipped *********** off that eNom was about to help us, which is exactly why *********** completely removed our info. as the lawful registrants and moved our domain names offshore. ******** told my husband and I that he spoke to *********** directly and they assured him that they would update my registrant info. to reflect me as the owner. ******** put that in writing to me and my husband in our ticket with eNom. Enom as the registrar has clear evidence since ******** wrote that to us that *********** replaced my registrant info. with fraudulent info. before our transfer was completed with ************************. It should be clear to eNom that *********** has not acted ethically. Enom is the registrar and is the only entity besides a judge that can act to work with the current registrar of my domain names now to restore my property rights, since *********** clearly has no intention to. I do think eNom has a legal obligation to attempt to work with ********************** now as ********************** have requested to restore my property to me since eNom is the accredited registrar that allowed my registrant info. to be removed before the most recent transfer. And I intend to present my argument to a judge in court if eNom requires me to do that. I sincerely hope it doesn't come to that, because that is costly and troublesome. If I am left with no other alternatives, I will also be seeking reasonable court and attorney fees from eNom if I am required to go to court to regain my property. The Secretary of State in Illinois told me that *********** Inc. was established in 1996 by **** ******* but that the company was also dissolved in 2004. Several other people I have read testimonies from online have told me that they have been victimized by ***********, with eNom's help, in the same way that I have been. Some do claim eNom helped them get their property back. None of the alleged victims have a good address or contact info. for *********** so that we can even serve them a civil summons. I respectfully request that eNom provide me with a legal mailing address and names of the owner(s) of ***********. I also respectfully request that eNom give me the records of my domain names ************* and ************* for the duration that they were registered with eNom. *****************, the losing registrar, has already provided me with my account # and proof of ownership of both of these domain names at the time that *********** transferred them to eNom. For some reason, even though ****** in sales told me on 11.25.14 that he could clearly see that I was the registrant (i.e. owner) of these domain names when they were transferred to eNom, and that *********** replaced my ownership info. with their info. while my domain names were registered with eNom, eNom refuses to show me record of this. It looks to me like eNom is trying to cover up their own culpability in the matter of the theft of my domain names. In closing, I continue to believe eNom acted unfairly by allowing my domain names to be transferred knowing that I was in the process of verifying my identity with eNom when the transfer took place. I still believe eNom can and should work with ************************ as ************************ has requested (I attached a copy of their specific request to my ticket with eNom) to restore my domain names to my possession. I am making out a police report in regards to this matter this week and I intend to follow up with legal action if I do not get eNom's cooperation. Please work with ************************ on my behalf to help me to finish establishing ownership and control of my domain names so that we can all avoid a civil suit. Thanks in advance for your continued consideration and assistance with this matter. I truly hope the spirit of good will moves you to further assist me. Complaint Response Date bumped because: Holiday Final Business Response /* (4000, 9, 2015/01/06) */ It appears that your information has been updated on the domain names with **********************. Again, we recommend you work directly with ********** or the current registrar in order to gain access to the domains. Regards, Legal Department eNom / Bulk Register www.enom.com email *****@eNom.com legal fax X-XXX-XXX-XXXX

1/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The site ****************.com offers a 7-day trial to their services, or so is the expectation set, for $1.00 USD. Thinking it was worth looking at, I payed the dollar to try out their employment services. However, after the $1.00 USD was withdrawn from my ****** account and I received my login credentials, I was given a message upon login that I will NOT have access to the features until the 7-day trial is over.

Desired Settlement: I have requested a refund for the $1.00 USD. However, I wish for them to: A) Place notifications that potential "trial" members will clearly see, notifying the potential member that they will actually NOT be able to access premium features and/or services. This notification needs to be BEFORE the potential "trial" member PAYS for the trial period in order to access these features and/or services rather than AFTER; which is the current situation. This notification needs to be prominent and NOT HIDDEN within fine print, loopholes, etc. B) That the website owner of ****************.com make their company information accessible to the public via the website ****************.com and any other websites in which ENOM, INC. own and/or are associated with and/or websites in which they draw direct revenue from. This information needs to be readily available and easily accessible (via a dedicated page listing all company information relative to contacting them directly; their headquarters' physical address, contact information, and any President, CEO, etc. information). This information should be prominently displayed. C) That all endorsements (such as BBB) be removed from all ENOM, INC. owned and/or associated websites and/or websites in which they draw direct revenue from until such endorsements are made publicly available (such as linking the various website icons, buttons, images, and/or badges to their BBB, etc. profile).

Business Response: Initial Business Response /* (1000, 5, 2014/12/29) */ Hello, It appears that you may have a financial dispute with a registrant of a domain name registered with eNom. eNom adds no value as an intermediary in such disputes, neither are we typically in a position to adequately investigate such claims and pass judgment on the relative merits involved. In cases such as this, we would advise you to contact your financial institution and/or the state or federal authorities applicable to you with regards to your specific issue. Regards, eNom.com / Bulkregister.com **** **** ********** **** ***** *** Kirkland, WA 98033

1/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is using my domain name as their domain name. I asked whois.com to have them take it down.

Desired Settlement: If they refused to stop using my registered domain name, then I will charge this company 100,000's for the loss.

Business Response: Initial Business Response /* (1000, 5, 2014/12/16) */ Hello, Thank you for contacting eNom. Before we will be able to respond to your inquiry we will need to know what domain(s) you are referring to. Regards, eNom, Inc. Initial Consumer Rebuttal /* (3000, 7, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) *********** is registered with *****************. Take it down. You are not authorized to sell or register this domain name. Other domain registered account holders have had the same problems with this company, "eNom, inc." Final Business Response /* (4000, 9, 2014/12/19) */ Hello, Thank you for your inquiry about this name. After researching the domain, we have found that eNom, Inc. only provides domain name registration for this customer. We are not the webhost, internet service provider, or administrator for *********** . If you go to our whois lookup screen at http://www.enom.com/whois and enter the domain name, it will return with the registered owner information. Contact them directly for any questions you may have about this domain. Thank you, eNom, Inc.

12/23/2014 Problems with Product/Service | Read Complaint Details
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Complaint: eNom does not care for long-term customers. I have been with them since day one. My credit card expired and can't get into my account. I have been on the phone 7 times, sent in 6 tickets, waited on hold for 3 hours, talked to rude reps and now they aren't responding anymore. What a bad company. My site is down, my emails are down, I have a business and now I am losing money left and right.

Desired Settlement: For eNom to grant access to my site so that I can transfer away from their poor service.

Business Response: Initial Business Response /* (1000, 5, 2014/12/09) */ We will be glad to look into what transpired, and address the customer's concerns regarding our services. However, not enough details are provided to allow us to address the concern. If the complainant could provide a domain name, or login ID we will be better able to conduct the necessary inquiry.

12/18/2014 Problems with Product/Service | Read Complaint Details
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Complaint: My name & info has been used to open *********************** without any of my authorization. I did NOT author this site! A package came in the mail sent from a **** from CA yet a return address of * ******* that boasted he created this to set me up & will blame me for the content. Proof it's not mine! 1. The A Records for this site are listed here: ********************************************* As you're aware an A Record is created by the hostmaster. Yet u will NOTICE 14 of these sites are registered to *** ******* ex. ************** ****************** name & info has been used to open *********************** without any of my authorization. I did NOT author this site! A package came in the mail sent from a **** from CA yet a return address of * ******* that boasted he created this to set me up & will blame me for the content. Proof it's not mine! 1. The A Records for this site are listed here: ********************************************* As you're aware an A Record is created by the hostmaster. Yet u will NOTICE 14 of these sites are registered to *** ******* ex. ************** ***************** etc... Others that in archives he's the main author such as ******************* while others according to slander & stalking WIPO cases PROVE** ******* of ********* also owns ********************** (.com), ******************* (.com)... etc which are ALSO UNDER THIS SAME A RECORD! Not to mention this backs up to Name-Services via Colo & that too he has a very close association as he opened LIKE domains 4 years ago near my ip yet only a letter off that he also used the SAME & used to extort me with! He's slanders me using many of UR sites including helped him has sass me ex. Name-Services & yet he can do as he wishes! I've reported him to you with no help no reply. He stated he's the owner to ******* AKA the ********* ***** or big in this organization & stated you also are. He said he'd harm me if I talked & is part of the mafia. He's NOT right in his head & is the type to author such content much less set others up. Please review the WIPO cases under ******** ******* ******* & **** ***** as he faked registrations & DID THIS WITH *********************** & I'm kindly asking u to promptly remove it & NOT ALLOW THIS delusional dangerous man back to repeat his net violations further.

Desired Settlement: Remove *********************** & investigate to the TRUE SOURCE IS! *** ******* of ******************** *************** ************* *************** ************* & ************* is also confirmed as his. Do NOT ALLOW this man to continue to stalk, harass, lie, make up FAKE WEBSITES, etc... leave me alone!

Business Response: Initial Business Response /* (1000, 5, 2014/11/10) */ Hello, Thank you very much for your notification. After researching the domain, we have found that eNom, Inc. only provides domain name registration for this customer. We are not the webhost, internet service provider, or administrator for ************************ Given that we are not the webhost for the domain, the material identified in your notification does not reside on eNom's computer servers. Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content. Again, due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter. In this instance, we suggest that you contact the party operating the website or the party hosting the website to have this matter properly resolved. A "ping" of the website you indicated often reveals the IP number of the party which probably hosts this website. You may then use http://arin.net or another similar tool to identify this party. If you go to our whois lookup screen at http://www.enom.com/whois and enter the domain name, it will return with the registered owner information. Contact them directly for any questions you may have about this domain. Regards, Legal Department eNom / Bulk Register www.enom.com email *****@eNom.com legal fax X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 9, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't not accept this! That's my point! You being the register needs to address the issue that J ******* is using your services & has been for yours to harm, harass, extort, stalk, victimize many... among many other crimes! Several WIPO cases prove *** ******* uses aliases on registrations to harm others. He's used the names of **** ****** ******* *******, even under** ******** actual name proves he does these crimes against other net uses! I'm not asking you to remove the content! I am asking you to register the domain to whom it belongs! ******** You have fill access to this knowledge as you would have his billing info. And let's say he's using an aliase for that too. The ******** proves it's his. Among 3 other ways! I'm asking you to protect the consumer! That's it! I can not contact the host! Not hostmast! As that's HIM! He's been on the net doing this since the early 1990's! He knows what's he's doing! Plus he owns his own serves! I assure you my complains fall on deaf ears! It's not my fault the system doesn't cross check who's registering a domain! Therefore I shouldn't have to be responsible proving it's not mine! That's your job! He's a confirmed criminal! Not me. Just bc it's totally legal to register any domain to any name to any land & spoof IPs. Doesn't mean you can brush off such hostmaster a that extort, slander, harrass, stalk & other to us innocent. This means you can very well bump up the records, the billing, info, servers, accounts... & verify it's *** ******* of ************ ************** ********************* ****************** ************ *************** ************** etc... He escapes the internal revenues reservice I.R.S. Due to this! As many others do. Not right nor just! Don't support this criminal further! Thank you Final Consumer Response /* (4200, 13, 2014/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is highly suspect as you would KNOW who the real register is & you do. ******* stated your company and he are very close & why he uses mainly you to register his domains as you're in crime together. He stated this, not I. Your response does make me wonder. Yet can't say anything ******* does or says is actually valid. This mans ex friend & consumer advocate states he owns phone tapping equipment... So yeah... no exactly a stellar person to TRUST. However again, you aren't doing your jobs. Period. You are protecting a criminal & basically allowing this crook to use my personal information as his without recourse. This in itself seems criminal! In any event he's changed the registration out if my name proving it's not mine. Law enforcement I reported this matter to plus for identity theft. As a note the ip ******* uses for this site that he claims I contacted him with goes to a very specific man who confirms I have no association & ******* prob hacked &/or spoofed. Yet stated it's off bc he was hacked. Again ******* is very dangerous & u supporting such criminals shouldn't be allowed. UR well aware who's paying u for registrations & I shouldn't have to get a court order to get each & every site corrected! I'm innocent plus no one has the time money nor energy to track down all these criminals that can hide behind a poorly run registration system in which us totaly legal to open any doman to any person to any address and it land made up or otherwise! Plus spoof. Whatever & u help by hiring these criminals & yet we wonder why child **** & illegal gambling & the like are so ramped on the net?! Well that's bc u enable this & u know it! There is no check & balance plus these criminals aren't accountable therefor not paying the IRS like the rest of us! Again this needs changed your poor system is lacking any common sense as u too must not be honorable. Period. Final Business Response /* (4000, 16, 2014/11/25) */ Hello, If you go to the website you will see that the registrant has failed to validate the whois information and the website has been suspended until the information is validated. Regards, Legal Department eNom / Bulk Register www.enom.com email *****@eNom.com legal fax X-XXX-XXX-XXXX

12/11/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Called Enom after getting the following bounce message from the *****@enom.com email address, which is required to read and act on complaints (regardless of final disposition). Enom is the parent company of ********** and uses a Panamanian address to avoid contact with customers who have issues. Forwarded Message This is the mail system at host ***************************** I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system <*******@mail.**********.com> (expanded from <*****@**********.com>): host *************XXXXXXXXXXXXb9f95.pamx1.hotmail.*************** said: 550 5.7.0 **************** Unfortunately, messages from **************** on behalf of (*****.com) could not be delivered due to domain owner policy restrictions. (in reply to end of DATA command) From **************** Sat Nov 1 16:02:59 2014 X-Apparently-To: ************@yahoo.com; Sat, 01 Nov 2014 16:03:00 +0000 The following standard requires *****@**********.com and *****@enom.com take email, read it, and act on it regardless of final disposition of case generated. ***************************************** Agent that argued with me for about 30 minutes read part of that off verbatim so she knows this is a requirement. Agent refused to get me in contact with a manager above her. If you are in a call center, you must have someone above you that you can direct calls to, or you must provide services to help the customer get the problem escalated. In other words, she was grossly insubordinate. She ultimately refused to help, and also read scripted text back even when outed on that.

Desired Settlement: Enom must make efforts to resolve this by: More strictly following RFC 2142 as noted. Reading and acting on reports emailed to *****@enom.com and *****@**********.com as the standard indicates, regardless of final disposition of case, in otherwords must act on the case either way. Provide escalation procedures to agents, and supervisors, even on weekends, as this happened on a Saturday morning, or in other words, provide and make available escalation procedures where a customer or client may speak to an agent about the issue.

Business Response: Initial Business Response /* (1000, 6, 2014/11/12) */ We have researched this matter, and based upon the provided information, the referenced bounced message appears to have been rejected by Hotmail: host: *************XXXXXXXXXXXX*****.pamx1.*******.com ************ said: *** ***** **************** Unfortunately, messages from **************** on behalf of (*********) could not be delivered due to domain owner policy restrictions. Since eNom does not administer *******.com or *************** we do not believe we are the appropriate party to address this matter. eNom makes every effort to ensure deliverability of email to our points of contact for abusive activity, including *****@enom.com and our web form at: http://www.enom.com/help/AbusePolicy.aspx. Additionally, while you may not receive a response unless additional information is required, eNom does investigate every report we receive. While the domain **********.com is registered with eNom, *****@**********.com is not operated by eNom. Any issues with mail services related to **********.com should be addressed with **********.com directly. http://www.**********.com/contact-us.asp Regards, eNom.com **** **** ********** **** ***** *** Kirkland, WA 98033 Initial Consumer Rebuttal /* (3000, 8, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) eNom is the appropriate party as they are the 'upstream' host for *********** This is known from their answering system, which indicates that eNom sells ***** privacy, and is publicly known from those hold messages. eNom is therefore accountable for the actions of *********** in refusing to fix the problems outlined, as ********** must fix those to maintain accreditation with ****** ditto for eNom. A separate case was filed with the BBB regarding ******** separate role in this matter. eNom employees have also in other areas shown callous disregard for the customer, and their refusal mentioned above to properly resolve the issues at hand shows what is really going on here. They are well-known in antispam circles for not dealing properly, although they will deal with some spammers on a token basis. The fact that their ********** division does not see fit to place proper addressing info (whether it be a post office box or street address) for US Postal Service mail contacting of their contact info they use for placeholder for their clients (this is not about the clients anyway but proper addressing based on their own policies and practices in providing address invo), Final Business Response /* (4000, 10, 2014/12/02) */ eNom does offer a ***** privacy service, however, our service is *******************.com. Further details are available here: http://www.enom.com/privacy-protection/default.aspx The referenced ********** service is offered by a third party. While the domain **********.com is registered with eNom, **********.com is not administered by eNom. As such any technical issues related to **********.com should be addressed with **********.com directly. http://www.**********.com/contact-us.asp We apologize for any confusion, and we hope this information helps. Regards, eNom.com **** **** ********** **** ***** *** Kirkland, WA 98033 Final Consumer Response /* (4200, 12, 2014/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) eNom indicated to me on the phone that ********** is co-owned by them, so the response does nothing to resolve the issue. Resubmit the case noting that employees of eNom told me that ********** is OWNED by eNom. Learned this in the calls that led to the complaint in the first place since they were the point of first contact.

11/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I have a domain name that is registered with enom, through one of it's resellers, interactive names. I keep getting an email that my domain name is called because I have not renewed it, however I have gone online and renewed it several times. My credit card gets charged, but the domain does not get renewed, and now I have three credit card charges for the one year renewal I was attempting. I have tried to contact interactive names and enom with absolutely no response. Enom phone just puts you on hold for hours with no answer at all and interactive names doesn't even have a phone number. I have submitted support tickets and I get no responses.

Desired Settlement: Renewal of my domain name and refund for the excess charges.

Business Response: Initial Business Response /* (1000, 5, 2014/11/05) */ eNom provides 24 hour support 7 days a week. Though we may experience higher than normal call volume at times, our Technical Support team will attempt to respond to all customer calls as quickly as possible. We also attempt to respond to all support tickets submitted within 24 hours or less. If the complainant can provide us with a support ticket number, and domain name, we will be glad to investigate the request for further assistance. Without additional information no specific issue can be addressed.

11/10/2014 Delivery Issues | Read Complaint Details
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Complaint: I paid for hosting for a game server, never got it, never got a refund, never got to contact them, nothing! Product_Or_Service: Diamond Plan Order_Number: not sure Account_Number: n/a

Desired Settlement: DesiredSettlementID: Other (requires explanation) Refund my money

Business Response: Initial Business Response /* (1000, 5, 2014/10/21) */ We are unable to locate or address the dispute in question without additional information. Please provide us with an order ID number, a Login ID so this matter can be further investigated, and will be glad to address any concerns filed by the complaint. Additionally, eNom provides 24 hour technical support for assistance with any requests such as this. The complainant may contact us directly by submitting a support ticket from his account at eNom, or call us directly at XXX-XXX-XXXX.

10/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: This registrar is hosting a ton of spam domains, and is not taking any action against them. I have been getting a significant amount of spam emails every day for months now, all of which originate with this registrar.

Desired Settlement: I would like the business to take action against the spam domains registered.

Business Response: Initial Business Response /* (1000, 5, 2014/09/26) */ We have researched this matter, and we have not been able to locate any eNom registered domains in your report. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at *****@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue. Regards, eNom **** **** **************** ******** Kirkland, WA XXXXX

10/6/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Enom allows customers to send spam through their system unchecked

Desired Settlement: Stop the abuse of there system.

Business Response: Initial Business Response /* (1000, 5, 2014/09/18) */ We have researched this matter, and we have not been able to locate any eNom registered domains in your BBB complaint. However, we have located what appears to be a report from you in regards to ************.com. We are currently working with the registrant of this domain to resolve this matter. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at *****@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue. Regards, eNom **** **** ********** ***** ******** Kirkland, WA XXXXX

10/6/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Sponsoring Registrar: ENOM, INC. Sponsoring Registrar IANA ID: ** Registrar URL (registration services):whois.enom.com The above listed company continues to send our business spam email on a daily basis from numerous alias domains registered to their company. I have numerous examples I can forward. This is unacceptable and unethical.

Desired Settlement: I want us completely removed from every domain they use. The domains should be closed down, they are only the source of spam and I'm sure other unwanted links to viruses. I will not click on any of the links.

Business Response: Initial Business Response /* (1000, 5, 2014/09/18) */ We have researched this matter, and we have not been able to locate any eNom registered domains in your report. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at *****@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue. Regards, eNom *************************** ******** Kirkland, WA XXXXX

9/22/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: This company has harvested my email address and uses this list of emails to send unsolicited and spam email using a variety of alias', bait & switch, illegally representing itself as other companies, improperly labeled links and is breaking spam law. a simple search of the domain registration puts it back to a little house in Ohio under ***** *********** *** **** ** Bremen, OH 43107, which is not a licensed business location, however the register abuse telephone number ties back to: eNom, Incorporated Phone: (XXX) XXX-XXXXFax: (XXX) XXX-XXXXXXXX **** ********** **** ** *** **** Kirkland, WA 98033-7350 Additionally, the company uses a false address for the bottom footer area which is required. This home is not registered to eNom business, do you have record of any business operating out of this home, or is it still vacant and for sale? The following is a copy of only a couple emails: 1: The **** ***** Hello We're always looking for ways to improve customer experiences and satisfaction. If you have one minute to spare you could have a chance at reciving 1k (1,000) **** ***** Gift card. QUESTION 1 OF 3 Have you visited **** ***** in the past week? Yes No ***THIS SECTION WAS MICROSIZED AND TURNED WHITE SO IT COULDN'T BE SEEN. A MECHANISM USED TO BYPASS SPAM FILTERS TO GIVE IT LEGITIMATE CONTENT The cooking times below are in minutes and based on using fully thawed steaks. Gas or Red Hot Charcoal Grill - Preheat the grill on high. Lightly oil and season steaks. Refer to cooking times below. Allow 3-5 minutes resting time before serving. Apply finishing sauce or glaze if desired. CLAIM YOUR CARD HERE. SAME THING HERE IN EMAIL 2: The **** ***** Hello We're always looking for ways to improve customer experiences and satisfaction. If you have one minute to spare you could have a chance at reciving 1k (1,000) **** ***** Gift card. QUESTION 1 OF 3 Have you visited **** ***** in the past week? Yes No The cooking times below are in minutes and based on using fully thawed steaks. Gas or Red Hot Charcoal Grill - Preheat the grill on high. Lightly oil and season steaks. Refer to cooking times below. Allow 3-5 minutes resting time before serving. Apply finishing sauce or glaze if desired. CLAIM YOUR CARD HERE. The 3rd party sender is a independent program and is not associated with the company above. Sent to redacted Thanks. **** *** rewards - XXXXX ****** **** Perris CA 92570 There are 2 ways to alter communication 1.) write or 2.) go to this URL.

Desired Settlement: I expect this company to cease and desist from collecting unsubscribed email addresses, perpetuating fraud, etc. It is against the law to send me email, and the fine for that is $16,000 is it not?

Business Response: Initial Business Response /* (1000, 5, 2014/08/19) */ We have researched this matter, and we have not been able to locate any eNom registered domains in your report. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at *****@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue. Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response is not accurate. They have sold the information for my domain emails to the following spammers, who are registered with eNom. I am now receiving many illegal spam messages per day, and it keeps getting worse. I call eNom to task, and will not lay responsibility for this at the feet of the alias emails that are being created to send them to me. eNom is engaging in illegal business practices, it is distributing lists and email information to subscribers, or to their own company dba the following spammers. Either way, eNom is responsible for registration of every spam email in my inbox. They have not investigated the previous information that I sent. In fact, since they stated they looked into it, I can say that the email load is worse. This is not a legitimate business, this is a data collecting spammer, engaged in illegal business of information selling. "Ford Cars on Big-Discount" 10:12 am Domain Name: ************** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 10:04:08Z Creation Date: 2014-08-21 17:04:00Z Registrar Registration Expiration Date: 2015-08-21 17:04:00Z Registrar: ENOM, INC. Registrar IANA ID: 48 Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "Every Chevy OnSale" 10:08am Domain Name: *************** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 10:04:10Z Creation Date: 2014-08-21 17:04:00Z Registrar Registration Expiration Date: 2015-08-21 17:04:00Z Registrar: ENOM, INC. Registrar IANA ID: 48 Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX Dazzling Woodworking Projects" 9:18 am Domain Name: ********** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 09:10:16Z Creation Date: 2014-08-21 16:10:00Z Registrar Registration Expiration Date: 2015-08-21 16:10:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "Tons of Woodworking Plans" 9:14AM Domain Name: *********** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 09:10:14Z Creation Date: 2014-08-21 16:10:00Z Registrar Registration Expiration Date: 2015-08-21 16:10:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "Triple-Scores" 8:01AM Domain Name: ****************************** Domain ID: DXXXXXXXX-US Sponsoring Registrar: eNom, Inc. Sponsoring Registrar IANA ID: ** Registrar URL (registration services): whois.enom.com Domain Status: clientTransferProhibited Registrant ID: 56CA08FC4AXXXXXX Registrant Name: **** ********* Registrant AddressX: XXXX E ********* ** ********* Gift Card" 8:00am Domain Name: ********** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 07:56:11Z Creation Date: 2014-08-21 14:56:00Z Registrar Registration Expiration Date: 2015-08-21 14:56:00Z Registrar: ENOM, INC. Registrar IANA ID: 48 Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "My_Instant_Score" 7:36am Domain Name: ******************* Domain ID: DXXXXXXXX-US Sponsoring Registrar: ENOM, INC. Sponsoring Registrar IANA ID: ** Registrar URL (registration services): whois.enom.com Domain Status: clientTransferProhibited Variant: ******************* Registrant ID: AFFFFEFD4AXXXXXX Registrant Name: **** ********* More food recalls (Dog-Food)" 7:34am Domain Name: *************** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 07:25:16Z Creation Date: 2014-08-21 14:25:00Z Registrar Registration Expiration Date: 2015-08-21 14:25:00Z Registrar: ENOM, INC. Registrar IANA ID: 48 Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "Caution: Dogs die from commercial-food" 7:29am Domain Name: ************ Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 07:25:11Z Creation Date: 2014-08-21 14:25:00Z Registrar Registration Expiration Date: 2015-08-21 14:25:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "FYI: Overstock Sales - All New Fords Inv. #XXXXXXX X:XXam Domain Name: ************************ Domain ID: DXXXXXXXX-US Sponsoring Registrar: ENOM, INC. Sponsoring Registrar IANA ID: ** Registrar URL (registration services): whois.enom.com Domain Status: clientTransferProhibited Variant: ************************ "Metabolism booster: ******** results are in" 6:46am Domain Name: **************** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 06:21:16Z Creation Date: 2014-08-21 13:21:00Z Registrar Registration Expiration Date: 2015-08-21 13:21:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "FINAL Attempt: Invitation - Please Confirm Your Profile" 5:28am Domain Name: ************************ Registry Domain ID: XXXXXXXXXX_DOMAIN_COM-VRSN Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-07-30 02:27:12Z Creation Date: 2014-07-30 09:27:00Z Registrar Registration Expiration Date: 2015-07-30 09:27:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "RE: Your Score- May Have Changed. - 08/21/14" 1:01AM Domain Name: ******************* Domain ID: DXXXXXXXX-US Sponsoring Registrar: ENOM, INC. Sponsoring Registrar IANA ID: ** Registrar URL (registration services): whois.enom.com Domain Status: clientTransferProhibited Variant: CREDRPRT-CENTRAL.US Registrant ID: **************** "Solar Panels are Cheaper than Ever with Federal Rebates." 12:23am Domain Name: *********************** Registry Domain ID: XXXXXXXXXX_DOMAIN_COM-VRSN Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-07-06 11:36:37Z Creation Date: 2014-07-06 18:36:00Z Registrar Registration Expiration Date: 2015-07-06 18:36:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX I have now posted irrefutable data that shows that eNom is working as an illegal list-serve and is engaged in harvesting of information and distribution of that information to spammers that are not in compliance with email law. Final Business Response /* (4000, 9, 2014/09/03) */ Thank you for providing additional information with regards to this matter. In cooperation with our resellers, these domains have either been suspended for violations of our registration agreement, or measures have been taken to remove your address from offending mailing lists. Please note that eNom does not operate any mailing lists directly, nor does it appear that eNom is providing email services for any of the reported domains. However, we do take reports of abusive activity very seriously, and although you may not receive a response from us, we investigate every report received. Please do not hesitate to contact us if we can be of any further assistance via our web form at: ****************************************** Regards, eNom Demand Media **** **** ********** ***** Ste. *** Kirkland, WA XXXXX

9/22/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Enom allows Resellers to sell domain names and hosting services. I am dealing with a Reseller of theirs, Enom is the offical register. There Reseller is not allowing a transfer of domain and they are not responsive in assisting on contact ing the resller to allow the transfer process. This is my clients domain name and it is being held unwillingly "hostage" in Enoms hosting Service. Enom claims they are not responisble however they are the listed dowmain provider and need to enforce that there resellers follow the internet rules and regulations. Which they are clearly not doing

Desired Settlement: Release the domain name *****************.com to *********************

Business Response: Initial Business Response /* (1000, 5, 2014/08/25) */ Hello, It does not appear the individual contacting through this BBB complaint is the registered name holder as listed at http://www.enom.com/whois/. However the email address may be valid, if the customer can confirm they are able to access *********@****************com we still may be able to assist them with this matter. Please contact us through our webform at https://www.enom.com/contact.aspx as we can then verify the customer and proceed with assisting. Initial Consumer Rebuttal /* (3000, 7, 2014/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not accurate. We have used the contact form listed for the reseller that enom provided us with which did not work as it is broken. In addition we called the customer support line fro enom as the reseller does not have a contact number listed. We - *********@****************com is the registered email associated with the website domain name in question as on behalf of our client we logged in and updated this setting over a week a go. We are not receiving the transfer emails and enom will not help us directly as they are saying it is there resellers responsibility who is not accessible. We will try gain using the link above but are not at all satisfied and have no confidence this is going to be resolved in a timely manner Final Business Response /* (4000, 9, 2014/09/09) */ Hello, We would be more than happy to work with the Owner / Registrant of the domain name "*********************" to get their issues resolved. However, it appears that Mr. ******** is not the Registrant or Owner of this domain name and we cannot release this domain name to him, at least not without the Registrant Contact's approval. We'll reach out to the Registrant via the contact information that we have on file, but in case that information is out dated, have them contact us at +1.XXX-XXX-XXXX. For the sake of documentation, the Registrant Contact information for this domain name can be found at www.enom.com/whois Regards, **** Supervisor, Technical Support eNom, Inc. ********* www.enom.com

9/9/2014 Problems with Product/Service | Read Complaint Details
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Complaint: We have payed up our sites until 03/2015 they say we have not. they closed our sites but will not reply back to use to show them that we have paid up the site. we have try to contact both *********.com and Enom.com *********.com will not reply back by phone or by email and Enom.com (the mother company) refuses to step in and help even after I told them that ***** informed us that they can get help us once I prove who I am.

Desired Settlement: we are seeking refund for the website names that we have paid for and all hosting pay back in a refund and the authorization codes so we may transfer all our names from *********.com (Enom.com) to *******.com.

Business Response: Initial Business Response /* (1000, 5, 2014/08/11) */ Hello, In order to research your inquiry, we will need to know which domain names are in question. We appreciate your assistance. Regards, eNom, Inc. Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept response from the business because, we have tried so many time to contact them. For weeks now we have been dealing with both enom.com and *********.com. All we want is a refund (for unuse time) and to transfer our names ***************.com, ******************.com, *********.com to a different company. And to never do business with your companies again. People trying to get relief from BULLYING are suffer. can you please just get us the authorize codes we need to move on it doesn't take weeks for this. Final Business Response /* (4000, 11, 2014/08/27) */ We contacted the Ends user's provider with the complaint from their customer and asked them to assist. Since I have not received an indication they were providing a resolution, we have followed ICAAN policy by unlocking the registration and providing the EPP codes to the registrant contact email address. Since this end user did not make payments to eNom, unfortunately we cannot provide a refund as requested. The end user will need to work with the business whom they made transactions to.

9/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I have contacted enom.com several times concerning the endless amount of unsolicited spam I am recieveing, nothing is ever done

Desired Settlement: I have asked enom.com not to send me any spam messages from its registered domains, nothing is ever done,enomis notorious for allowing spammers to register scam websites. I dont want any emails from any of enoms registered websites, I did not ask for or request any information from any of these scam websites, this is the third time Ive had to take these drastic measures with this company

Business Response: Initial Business Response /* (1000, 11, 2014/08/01) */ We have received a number of spam complaints from Mr.*******, and we are investigating this matter further. Based on an initial review, these emails do not appear to originate from eNom, but do contain eNom registered domains. As such we are continuing to work with our reseller partners to have Mr. *******'s address removed from any mailing lists. However, since the emails do not originate from eNom's network, we may not be able to prevent delivery of future emails. eNom does take abuse reports very seriously, and we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX Initial Consumer Rebuttal /* (3000, 15, 2014/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) how about shutting down the offending websites? I have sent literally hundreds of spam reports using their spam reporting website, and I have sent several emails to their *****@enom.com address and they will not respond, I get ignored just like they ignore my spam reports, a quick glance at their facebook page verifies they are useless when it comes to fighting spam. I understand they will lose money if they shut down websites so the spam will most likely never stop Final Business Response /* (4000, 19, 2014/08/18) */ We have researched this matter further, and cooperation with our reseller partners, the following domains have been suspended: ***********.com and ***********.com. eNom does take abuse reports very seriously, and we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX

8/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: SPAM/ SCAM Email form Registrants, failure to screen for fraudulent registrant information.

Desired Settlement: I want all SPAM/ SCAM email from their registrants to cease immediately and permanently.

Business Response: Initial Business Response /* (1000, 6, 2014/08/13) */ We have researched this matter, and in cooperation with our reseller partners, all of the above referenced eNom registered domain names have been suspended at this time. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** ********************* **** *** Kirkland, WA XXXXX

7/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: requested a refund within 2 hours of registering a domain for 5 years - and when I raised a help ticket - Enom representative Mr ****** said that he might be able to refund only four years and when I agreed to it 20% penalty for 2hours -he said this cannot be done. Actually they were waiting for money for being transferred to their account. This is cheating as they made a written commitment and then backtracked. Can anyone suggest me with a solution or next course action Regards ****** *********@yahoo.com

Desired Settlement: Complete refund of my paid amount

Business Response: Initial Business Response /* (1000, 5, 2014/07/02) */ Hello ******, Thank you for contacting eNom regarding this matter. We do not offer any grace periods for refunds, nor do we delete unwanted domain names. This would apply to active, expired or domains in redemption. In addition, we do not offer refunds for fraudulent registrations, misspellings, or simply changing one's mind. You can find more information regarding fees in our registration agreement at http://www.enom.com/terms/agreement.aspx. Likewise, we urge our clients to verify spelling and number of years on new registrations once in the cart and again on the next page prior to purchase. This can help avoid unintentional or incorrect domain registrations. We are sorry we are unable to offer any credits at this time. Regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: eNom, Incorporated is complicit in facilitating SPAM e-mail messages delivery through its resellers and Whois Privacy Protection Service, Inc. They refuse to identify their full, legal corporate name and state of incorporation so we may file suit against them for violating our CAN-SPAM rights in the U.S.

Desired Settlement: We ask that eNom, incorporated identify the true identity of the individual(s) responsible for registering and using the following domains: *******************.com and *******.com since both have been anonymized by eNom to protect the illegal spamming operations. We believe that a known, Russian criminal child molester is behind these "************" spam campaigns and we want him brought to justice. We also do not want to receive daily spams from this criminal group of individuals.

Business Response: Initial Business Response /* (1000, 5, 2014/06/12) */ Thank you for contacting eNom. eNom provides domain registration and privacy service for ***********, however, in order for us to be able to release the requested information to you we will require subpoena. Please visit the following link for our policies regarding criminal and civil subpoenas: http://www.enom.com/terms/default.asp. With regards to the alleged abusive activity associated with this domain, we do not appear to have received prior notification of any abusive activity from you. If *********** is involved in abusive activity, we would request the you report this activity to us via our abuse web form at http://www.enom.com/help/abusepolicy.aspx We have received your report regarding *******************.com, and we are currently reviewing this matter. With regards to your request for underlying whois information for this domain, the registrant of *******************.com has opted to utilize the third party whois protection service **********. If you would like to request additional information regarding the registrant of this domain please contact ********** directly for further assistance. http://www.**********.com/contact-us.asp Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) eNom is complicit is illegal activity and is doing business with a spammer who is a child molestor. This ******* company appears to sell out to low lifes for a low price with reckless disregard for internet responsibility. I hope their management team rots in ****.

6/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Enom business model includes being a massive enabler of annoying email spam which arrives in my email box and easily hundreds of thousands and maybe millions of others each day (my guesstimate). They are a domain name registrar for the Internet. It appears Enom registers a domain for each spam mail that they send out and they are careful in the subject line to use words that are hard to make a "rule" for to block future spam. They are in the business of enabling advertisters to spam the world and are taking advantage of their domanin name registration business. With a simple google search you can see a vast amount of complaints against eNom and frankly their A+ rating makes a mockery of BBB rating credibility.

Desired Settlement: I want them to take my address off the spamming list that they have. Ideally they get out of the spam business, but again getting me off thier list is major. I have good documentation that leads back to them and they are right here in Kirkland WA, shame!

Business Response: Initial Business Response /* (1000, 5, 2014/05/22) */ Based on the information provided, we do not appear to have any records of previous correspondence from Mr. ******* in regards to domain abuse/spam activity. Please understand that if we do not receive notice of alleged abusive activity, we may not be aware of its occurrence. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please take a moment and check the following links: ****************************************** ******************************************************** ************************************************************ ************************************************ There are pages and pages of these compaints/comments on eNom and they have an A+ I will send in a compaint to them if that's what it takes to be taken seriously and copy you. Sincerely, **** ******* Final Business Response /* (4000, 9, 2014/06/11) */ Thank you for your response. Please understand that in order to be able to address a specific issue, we will need to have some information that relates directly to your complaint. Complaints involving spam activity will generally require an example of the spam with full headers and body that clearly show the reported domain's involvement in the reported activity. As previously indicated, we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** **** **************** ******** ********* WA XXXXX

6/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Enom have a systemic customer service issue and aside from my specific complaint - I would like attention paid to improving overall quality of customer service. Apart from the specific issue below - enom do not respond to tickets for hours, and more often then not - only after a phone call to find out why the ticket has not been dealt with. Specifically my complaint is that enom do not have automated procedures in their plesk hosting environment to provision SSL. This in and of itself is not an issue - the issue comes from enom's slow and unresponsive support taking (so far) over 24 hours to not install / enable SSL on two hosting slots. Ref: XXXXXX-XXXXXX

Desired Settlement: Enom are to have all the staff involved in causing this loss to us personally write a letter of apology. Their managers must sign off on the individual letters - so as to understand the impact their lack of attention to customer service has. Enom are to instigate a policy that all staff are trained, and are able to manage the hosting platform 24/7 in its entirety. Enom are to remove any and all statements on their "on hold" music telling users that they should use the online ticketing system for a faster response - this is deceptive and misleading. Enom are to credit 10 years of hosting on our current plan to the account for the unnecessary delays and inconvenience caused.

Business Response: Initial Business Response /* (1000, 5, 2014/06/06) */ Hello ****, Thank you for contacting us regarding this matter. We apologize for any delay in the response and resolution to your issue. Our sales team has been in communication with you and are happy to provide 10 years of hosting free of charge. For the hosting, please continue working with our sales team for assistance. We are reviewing our support policies to improve our response times. We are grateful for your feedback and bringing this to our attention. Best regards, ******** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

6/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted this company multiple times in regards to a domain that they host: *******.com. The domain is continuously sending me pornographic spam mail without the option to opt out of future correspondences. Enom has been extremely unhelpful in resolving this for me, and should be monitoring the massive amounts of spam mail being sent via their servers.

Desired Settlement: Immediately remove e-mail address ***********@yahoo.com from domain ********com's spamming lists. Pertinent domain information can be found here: http://www.whois.com/whois/********com. Thank you.

Business Response: Initial Business Response /* (1000, 5, 2014/04/23) */ We have received a number of complaints from ***********@yahoo.com in regards to *******.com, and the registrant of this domain was warned that spamming activity was in violation of eNom's terms of service. We have not received any subsequent complaints, so it is assumed that this matter has been resolved. If this is not the case, and this activity has not ceased, please make us aware of this via our abuse contact form at: http://www.enom.com/help/abusepolicy.aspx and we will be more than happy to investigate this matter further. Regards, eNom Demand Media **** **** **************** **** *** ********* WA XXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) In addition to domain *********** spamming me, another domain they host - ******************* - has been as well. I have sent multiple e-mails with the Whois information and full header that they request to ************@enom.com to no avail. My latest e-mail was sent on Apr 23 at 9:29 AM and did not receive a reply. Please resolve this as well and I can consider the matter closed. Final Business Response /* (4000, 14, 2014/05/30) */ The domain *************.com has been suspended per eNom's registration agreement. If you have any further issues with this or any other eNom registered domain, please report this via or web form: http://www.enom.com/help/abusepolicy.aspx. As previously requested, please understand that while we do investigate every complaint received, you may not receive a response unless we need additional information. Regards, eNom ****** ***** **** **** ********** Blvd. **** *** Kirkland, WA XXXXX Final Consumer Response /* (4200, 11, 2014/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) When one domain stops spamming me, another starts. Now I'm experiencing issues with domain *************.COM. I've reported it through the channels suggested, however I do not hear back, the messages continue for weeks, and the performance of my e-mail address is affected due to quota issues involving the spam. Please put a permanent fix in place.

5/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: eNom claims to be an ***** accredited registrar of internet domains, yet it has failed to even acknowledge multiple instances of abuse, (SPAM if not fraud) by domains it registers despite numerous written and oral complaints by me -- who has received multiple emails from eNom registered domains in the past week alone.

Desired Settlement: For eNom to take all reasonable steps to police domains it registers by at least taking action when presented with documented evidence of abuse, whether SPAM or outright fraud.

Business Response: Initial Business Response /* (1000, 5, 2014/03/27) */ We have located a number of spam complaints from *** ******** referencing domains registered with a variety of different reseller partners, and we are working with our resellers to address these issues. In cases where we have not been able to satisfactorily resolve the matter with the reseller the reported domains have been suspended per our terms of service. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033 Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never received a single response to any complaint submitted by me to eNom, and would ask them to substantiate its claim that they have indeed taken the action they claim. Moreover, it would seem, at a minimum, for eNom to respond to all such complaints as a matter of normal business. In other words, their claim to BBB is just that, an empty claim. I can substantiate dozens of SPAM emails some of which are plainly fraudulent. Let them substantiate the actions they have taken. Otherwise it is just that an empty claim. Final Business Response /* (4000, 15, 2014/05/14) */ We have researched this matter further, and the following referenced domains have all already been suspended, either by eNom directly per our registration agreement or by our reseller partners: ***************** **********.com, ******p.com. With regards to **********.com, eNom does not have any records of having received a complaint from Mr. ******** in regards to this domain. While eNom does investigate all reports received, please understand that if we do not receive a report we may not be aware of an issue. If this issue is ongoing, we request that you report any abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx Regards, eNom **** **** Washington Blvd. Ste. *** Kirkland, WA XXXXX Final Consumer Response /* (4200, 12, 2014/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) eNom's response is completely unacceptable for a number of reasons. 1. It is simply not true that eNom has addressed the many SPAM complaints I have submitted to them including those relating to Retirement50.com/Oleg Petrov/Namecheap.com; ********@me-research.me/Eonix Corporation; skibowfact.com, and taskamp.com. How would anyone know anyway? 2. Perhaps more importantly eNom's business model seems to be they will not reveal how or even whether they have stopped a spammer client of theirs. A great example may be folloquial.com aka Research Promo Center, who has sent me more than a dozen SPAM emails in the last two weeks. 3. If eNom were serious about its obligations it would do the following: a. instruct all of its clients that SPAM is unacceptable and that their failure to comply with the CAN-SPAM Act is unacceptable b. actually investigate abuse claims (not just when it is compelled to respond to a BBB complaint) c. when a complaint is substantiated instruct ALL of its clients to cease and desist from SPAMMING the complaining email account. If serious about its obligations eNom can instruct all of its resellers and registered domains that @policyfutures.com and any other verified SPAM complaining email is off limits. Anything short is a game they are playing for their own enrichment at the public's expense. eNom should be ashamed.

5/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am having a problem getting access to my account that is paid for and also getting the issue resolved because their verification method involves contacting me via phone. My phone number has since changed which makes that not possible. My last 4 of my social security was used as a security question and yet they will not use that to verify my account.

Desired Settlement: I want access to my account or I will contact the credit card company to charge back the $100 refil that was charged and I still can not get support or assistance

Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ Hello *******, Per our phone conversation, your account access issue was resolved on April 23, 2014. Should you have any questions regarding this matter, please contact our support team. We are available 24 hours a day, 7 days a week by phone at +X-XXX-XXX-XXXX and online at www.enom.com/help. Regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

4/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been receiving unwanted SPAM that is hosted by enom.com. I have sent most of this spam back to enom.com stating that I don't want any SPAM from them. My emails to them are sent to their abuse address which is: *****@enom.com. So far, they have not responded to me at all and continue to SPAM me. It is against the law in my state, Florida, to send unsolicited SPAM. Each offense carries fine of $500 if convicted.

Desired Settlement: I want them to stop spamming me.

Business Response: Initial Business Response /* (1000, 5, 2014/04/08) */ We have investigated each report received from the reporting party, and we are currently working with our reseller partners to resolve this issue. We would appreciate further reporting of any future spam email involving eNom registered domains, so we can further research and attempt to resolve this matter. Please be sure to include complete header and body information for each reported email. Please understand that you may not receive a response from us, however, each complaint received is investigated. Regards, eNom Demand Media **** **** **************** **** *** ********* WA XXXXX

4/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was double charged on my credit card for internet web pages. I had contacted my web company and notified them that I was going to change companies, and the new company did get it changed over then in 2 months I saw the charges on my credit card where Enom had charged for renewal of 4 more years, and this was not authorized and when my new company tried to get access to my web page was blocked by Enom. I had faxed them on 2 occasions and sent the back up document because I disputed the second billing and they have not done anything to resolve this as of yet. I need to have this resolved so that my new web designer can move forward.

Desired Settlement: I request that my site be unblocked so that I can proceed with my web updates.

Business Response: Initial Business Response /* (1000, 5, 2014/03/26) */ Hello, In regard to the complaint, we had received a notice of fraudulent credit card use in the complainant's account stating that a chargeback would be filed to reclaim the funds used in the account with us. We locked the account due to the reported fraud by the card holder. I have researched and the chargeback was never received. In regards to the complaint we received via the BBB site, outside of the original notice from our technical support reporting the fraud we have not received any emails to our department (email **************@enom.com) from the complainant. Since no dispute of the funds was received and the customer obviously wishes to use the account we have removed the hold. We hope this resolves the issue. Regards Risk Management Risk Management, eNom eNom **** **** ********** ***** *** **** *** Kirkland, WA 98033

4/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On February 5, 2014, I registered an account with Enom.Com for a 30-day free trial of the TRUSTe Privacy Policy and Seal. However, the policy and seal went under review through TRUSTe until March 5, 2014. During the review period, Enom.com requested additional information regarding my company site for the policy and seal; for which I responded the same day. On March 4, 2014, I submitted a request to Enom.Com to extend my free trial as the trial period was set to expire on March 7, 2014 and the policy and seal were still under review. On March 5, 2014, the TRUSTe policy and seal review was complete and I installed them to my Company website. On March 7, 2014, Enom.Com deactivated the policy and seal due to an expired free trial service. At the time, I only received the TRUSTe policy and seal services for two days of the free trial, the other 28 days were spent under review by Enom.Com and TRUSTe. On March 11, 2014, I received a response that my request was escalated to the Senior Technical Support Staff. The policy and seal remained expired. On March 14, 2014, Enom.com provided the following response: Hello *******, Thank you for your patience. I have received an update from our senior technical support staff. We are sorry that we are unable to update or extend the free trial services. I submitted a request to review this decision again, but was denied by Enom.Com. My privacy policy and seal are still expired and I did not receive the 30-day free trial as advertised by Enom.Com on their website. Please assist.

Desired Settlement: I would like to settle this complaint by receiving the full 30-day free trial of the TRUSTe Policy and Seal as advertised on the Enom.Com website.

Business Response: Initial Business Response /* (1000, 6, 2014/03/20) */ Hello *******, Thank you for contacting eNom regarding this matter. We will be happy to help. Based on our previous phone conversation and support ticket, we would like to offer you a discounted rate for the TRUSTe Privacy Policy and Seal. Please continue working with us through our ticket for resolution. We regret any inconvenience this may have caused you. Sincerely, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

2/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Domain was registered by us after the loss of our domain ********.com due to the dishonest activities of our previous UK-based registrar and subsequent cybersquatting on that domain. Domain was registered defensively against our own Canadian-European trademark. Two domains were then registered with ********.: ********.org and ********.net. Domains were renewed regularly until **** transferred them to Enom without our prior knowledge or consent. Enom Inc. transfered management of the domains to********* where the only Control Panel existed for us to manage our own domain. Enom did not provide registrant with updated and accurate information as to how the domain could be managed. On or about the 1st of January 2014 we managed to found out how we would manage our domain again after a query to **** support. Upon logging in to the ******** site and control panel, numerous errors were experienced in their system: domain name was set to expiry 2013-12-31 when a transfer button was pushed the first time (real expiry was October 2014), subsequent requests for authcode from the service were met with "errors", attempts to change name servers to the new registrar (************* Germany) were met with still more "errors". Finally, auth codes were provided by India-based support team and entered at winning registrar which successfully validated them. This however did not result in the transfer and confirmation messages were not provided by Enom for the transfer despite numerous requests via the winning registrar's control panel. Finally, registrar was informed yesterday of a pending *****/BBB complaint, but only cancelled the transfer request and registrant was unable as of today to even visit the website ******** which has been plagued by numerous technical problems, many of which are written about extensively on the Internet by other dissatisfied registrants. Registrar was provided with notice of ***** and BBB complaint lodgements today by e-mail to *********@enom.com.

Desired Settlement: Completion of the transfer immediately and at Enoms oen expense, transfer to account "********" at ************ Germany (*******.net). Explanation as to how and why they took over our domain from ******** and failed to provide us with any information regarding the transfer and where we could manage the domain. The the BBB note that other complaints are found around the Internet of Enom Inc business practices in violation of ***** rules such as making it exceedingly difficult ot transfer away domains or discontinue use of their services.

Business Response: Initial Business Response /* (1000, 5, 2014/01/15) */ Hello ****, Thank you for contacting eNom regarding the management of domains, ********.org and ********.net. eNom makes it possible for individuals and organizations to buy and sell Internet domains and services. Our partners rely on eNom technology to conduct or complement their business objectives. Our records indicate these domains are currently managed by www.********. As the domains were registered through ****, we suggest that you contact the domain provider for account information and domain assistance as you do not have a direct account with us. They prefer to work directly with their clients and will be happy to assist you further. If you have any questions regarding these domains, please contact **** for additional assistance. We have provided their contact information below. www.******** X-XXX-XXX-XXXX We hope this helps in better understanding how to manage these domains. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30 AM - 3:30 PM (Pacific Time), Monday - Friday Out of the office Saturday and Sunday Final Consumer Response /* (2000, 12, 2014/01/24) */ Dear Sirs: This is to inform you that the ordered transfer of the domain ********.NET /********.ORG has been successfully completed today 2014-01-23. The Technology and Security Division of The ******** Corporation therefore considers all matters pertaining to this domain to be RESOLVED. Thank you. Final Business Response /* (4000, 9, 2014/01/23) */ Hello ****, I have attempted to call you at the phone number listed on your account based on the transfer cancellation email you have received. However, it appears the phone number only allows the option to leave a message. I will be happy to explain the cancellation email you have received. Your transfer order was canceled as no action was taken for 7 days. It is likely you initiated the process, but did not submit the order. Our records indicate all information necessary to facilitate a domain transfer was provided on January 20, 2014 around 12:55 PM Pacific Time. If you have any questions regarding the transfer process, please call us at +X-XXX-XXX-XXXX or reach us through our online Help Center: www.enom.com/help. Our support team is available 24 hours a day, 7 days a week to help at your convenience. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

1/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We purchased a hosting plan from *********.com which is a company under ENOM. Basically, the site lied that they will help us in a timely manner. They also lied that they will solve our issues. No customers services in 24/7. They collected 2 months of my services while restricting me from using their services online in their server. They are a SCAM!

Desired Settlement: $500.00 full refund of my amount they collected from me.

Business Response: Initial Business Response /* (1000, 5, 2014/01/15) */ Hello ******, Thank you for contacting eNom regarding this matter. eNom is a domain registrar and makes it possible for individuals and organizations to buy and sell Internet domains and services. Our partners rely on eNom to conduct or complement their business objectives. It appears you have purchased services from a third party that uses our domain registrar technology. We suggest you contact the third party for assistance regarding the services you have purchased. As you have indicated the services were purchased through www.*********.com, it would be best to contact them for assistance. We hope this clarifies the situation and directs you in the correct direction to resolve this matter. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30 AM - 3:30 PM (Pacific Time), Monday - Friday Out of the office Saturday and Sunday

12/23/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Enom accepted an ilegal domain transfer from *******, i have give him proofs of this crime and ******* have sent him a FOA to request the domain back, but they don't will to deep investigate the case and cooperate to return my domain ************.com back to me

Desired Settlement: Enom give me my stolen domain ************.com back to********

Business Response: Initial Business Response /* (1000, 5, 2013/12/12) */ Hello, We have been in correspondence with this customer throughout this issue. It has been determined that the transfer of this domain was a valid transaction as per ICANN Transfer Policy and Regulations. As records show that the transfer was authorized by the listed registrant at the time of transfer, we have no recourse to dispute the transfer under ICANN's current regulations. If you still feel that there is a dispute over ownership of the domain, then this is something that will need to be settled through legal channels. We would suggest seeking legal advice on how to proceed. eNom cannot intervene in domain ownership disputes nor do we have the authority to make any determination as to who the rightful registrant should be. If you do intend to pursue this via other channels, we will provide any information regarding the issue that we can. Of course, we will comply with any decision issued by a court of law. Regards, eNom, Inc. Final Consumer Response /* (4200, 16, 2013/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have reported the specific details to Legal and support, and no one do nothing. The whois person using the domain "*** ******** doesn't exist is a fake Mexican ID card, the phone at the whois doesn't exist, the address is incorrect. Final Business Response /* (4000, 14, 2013/12/20) */ Hello, If you believe the whois information for a domain name is invalid, please report the specific details to *****@enom.com. eNom cannot intervene in domain ownership disputes nor do we have the authority to make any determination as to who the rightful registrant should be. If you do intend to pursue this via other channels, we will provide any information regarding the issue that we can. Of course, we will comply with any decision issued by a court of law of appropriate jurisdiction. Regards, eNom, Inc.

12/20/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am receiving HUNDREDS of SPAM emails daily. When I did a WHOIS lookup, it appears that ALL of the various domains are registerd by ENOM. I need ENOM's help in stopping this SPAM violation ASAP. THANKS

Desired Settlement: Cancel accounts used for sending SPAM!

Business Response: Initial Business Response /* (1000, 5, 2013/09/25) */ We have attempted to resolve this issue, however, the reporting party has not provided us with sufficient evidence to locate the offending domain(s) or investigate the reported activity. Generally, before we can take action on an abuse report we will require some sort of evidence that substantiates the reported abuse. Depending on the form of abuse being reported, evidence can take different forms. Examples of useful evidence include, but are not limited to spam or other email with full headers, web/server logs, and web links to the reported content. In almost all cases we need to know what specific domain the complaint is referring to. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. To better resolve issues of this nature, we encourage the reporting party to please contact us directly so we may obtain the information necessary to take appropriate action. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033 Final Consumer Response /* (4200, 40, 2013/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Enom has a pattern of denial that they hide behind. They know very well that both they and their reseller, ********** sell LOTS OF DOMAINS to SPAMMERS. They "hide" by saying what they say above...they don't have the ability to monitor. However, when present with multiple reports of SPAMMING...they pass it off as "not their problem". SO...ENOM's attitude actually makes it possible for SPAMMERS to continue. Why no recent complaints from me? Because it was a complete waste of time to fill out the reports on ENOM or ********** ********* actually allowed a known SPAMMER to subscribe to an "anonymous" service which prevents the person receiving SPAM from seeing the registered name/address of the SPAMMER. If ENOM, and their reseller ********** really wanted to do something...they could. But it appears obvious that what they really want is to benefit from selling more domain names. I am still getting SPAM from sites that were registered by ENOM. Since a SPAMMER can open a new site every day...the SPAMMER...and ENOM...benefit. Final Business Response /* (4000, 38, 2013/12/11) */ As previously indicated, eNom has received notice from our reseller partner that this issue has been resolved. This, in addition to the lack of further complaints, leads us to believe this matter has in fact been resolved. Additionally, please understand that eNom does not provide email services for any of the domains reported, and as such we do not have the ability to monitor any outbound mail traffic to confirm (or deny) the existence of spamming activity. As such enforcement of our terms of service is a complaint driven process, and if we do not receive such complaints we may not be aware of an issue. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033

12/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ENOM knowingly registers domains to spammers. The most recent of hundreds of domains they have registered to one particularly abusive spammer is: *****************. For months I have provided all requested information regarding the subject registrant and they are well aware of the source. I have filed complaints for numerous domains associated with this registrant using their reporting protocol and I have emailed emailed complaints for numerous domains to their legal department. I have not received a response from their legal department. I received the following automatic reply for each complaint submitted via their spam reporting system: "Thank you for contacting us. Your email has been submitted to our Compliance Department, #ABUSE-XXXXX. PLEASE DO NOT REPY TO THIS EMAIL as this email box is not monitored. Please note that due to the volume of complaints received, unless we need additional information, you will not receive a reply or update from us. Please be assured that we take abuse very seriously and investigate every incident that is reported. Regards, Compliance Department www.enom.com" Occasionally they will respond and indicate that a domain has been suspended. The problem is that they continue to allow the same registrant to register multiple domains DAILY, which perpetuates a never-ending process of filing complaints. Meanwhile, they make money registering domains to this registrant and make absolutely no attempt to eliminate the problem at the source. Additionally, they knowingly allow the registrant to use fictitious contact information, which negates any possibility of seeking relief at the source.

Desired Settlement: Ideally, ENOM, stop allowing spammers to abuse your own policies by failing to eliminate the problem at the source. This is unlikely since you would likely lose a substantial amount of money by doing so. Short of this, block my domain,**********, from receiving email from any domain registered with ENOM or it's subsidiaries.

Business Response: Initial Business Response /* (1000, 5, 2013/10/24) */ We have identified a number of domains reported by the reporting party. Please understand that the reported emails do not originate from eNom's mail servers, and as such we cannot filter or blacklist specific recipients or networks. We are currently working with our reseller partners to resolve this issue, and based on our assessment of this matter, most of the reported domains have been suspended as a result. We would appreciate further reporting of any future spam email involving eNom registered domains, so we can further research and attempt to resolve this matter. We apologize for the inconvenience, and appreciate your patience. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033 Final Consumer Response /* (3000, 9, 2013/11/12) */ This complaint has not been resolved. The spam emails have not stopped and ENOM has done nothing but block the domains after they have been paid for registration and the spam email has already been distributed. They continue to register domains to the same spamming registrant and continue to allow registration using fictitious contact information. And they continue to profit by doing so. Final Business Response /* (4000, 11, 2013/11/22) */ As previously indicated, we are working with our reseller partners to resolve this matter. Thus far, to our knowledge, all domains reported by *** ******* have been suspended. Additionally, spam reports have recently ceased. If this issue is still ingoing please make us aware of this. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033

12/3/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I opened a ticket over enomcentral.com support service with the number XXXXXX-XXXXXX on Nov 15th of 2013 and have received two promise answers from their support department. This ticket is on hold by an agent named ****** he promised me a solution since then, but still having received NOTHING from him. I also spoke last week with someone else in there and the representative seems completely LOST. I dont think they are paying attention on this issue and the domain name is about to expire on Jan/2014. Guess what: THIS IS NOT MY FAULT 100% I still have no solution at all!!!

Desired Settlement: I purchased a domain name called *************** and by the right I own this name until Jan, 27th of 2014 and suddenly the registration of this name appears to belong to someone else over a WHOIS service (as seen on this pic I already sent to them: https://supportcenter.custhelp.com/ci/*******/get/XXXXXX/XXXXXXXXXX/filename/Screen+Shot+2013-11-15+at+7.13.09+PM.png) I want my domain back OVER MY NAME!!!!! I didn't give any permission to anybody to change the record of a product that I OWN which I paid for. Thank you for the opportunity to make this complaining

Business Response: Initial Business Response /* (1000, 6, 2013/12/02) */ Hello ******, Thank you for contacting eNom support regarding the WHOIS information displayed for **************** We will be happy to assist you regarding this matter. As indicated in the support ticket you have provided, this domain was acquired through an eNom partner that was experiencing technical difficulties with displaying the appropriate WHOIS contact information for the domain. We had contacted the partner to request the WHOIS information be correctly displayed; and the domain is currently displaying the proper WHOIS information. We informed you of the WHOIS information issue being resolved on November 27, 2013 at 3:10 PM PT. We apologize for the delay in resolving this matter and any inconvenience this may have caused you. If you have any additional questions or concerns regarding this domain, please update your existing ticket, and our support team will be more than happy to continue working with you. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday Final Consumer Response /* (2000, 8, 2013/12/03) */ TIME TO REMOVE THE COMPLAINT Last week I spoke to someone else from eNom.com and the new representative provided me a very amazing support, his name, ****** ** and he escalated my issue with a very good priority. Also day after I received the conclusion of my ticket by ***** (the firs support guy I contacted before) he also told me that the WHOIS record of my domain was already updated. On this way I ask to BBB for the removal of this complaint as soon as possible. Thank you.

11/20/2013 Problems with Product/Service | Read Complaint Details
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Complaint: We have created a ticket trough our secure login on the website to whitelist our server IP and got no reply for 24 hours. I have personally called them twice stayed on hold for almost 30 min and when their representative pick up (**** *** I explained the issue clearly and he started to accuse me of doing things wrongly while I was taking the exact steps for multiple time. When I explained that our business is down for the past 24 hours for that issue and we need it to be fix ASAP his reply was that he won't do anything ato speed that process up. I asked him to transfer me to his supervisor and he said there is no supervisor or manager available at the time. I asked him respectfully to transfer me to another agent he totally ignored me. I asked him if they have a department that I can complain about his attitude and the way he talks, he said that Enom has no department for complaining against their employee. Funny thing that he said he would bring my complain to his supervisor later when his supervisor is available. When I told him that I would report this publicly on BBB he thanked me and hang-up. GOOD JOB ENOM, YOU GOT THE BEST CUSTOMER SERVICE FOR YOUR RESELLERS. THIS IS A SHAME THAT THEY DON'T EVEN HAVE SUPERVISOR ON CALL.

Desired Settlement: I wish I could speak with a manager or some one with the authority to not accuse me of being dumb and not know how to work with their website after 3 years being their reseller.

Business Response: Initial Business Response /* (1000, 5, 2013/11/05) */ Hello ******, Thank you for contacting us regarding this matter. We appreciate the opportunity to speak with you over the phone and come to a resolution. If you have any questions as all, please feel free to contact us again. We are here to help 24 hours a day, 7 days a week for your convenience. Sincerely, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

11/13/2013 Problems with Product/Service | Read Complaint Details
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Complaint: enom.com has stolen over 100 domains from me. Each time I contact them they tell me to contact ************* (the seller who I purchased these domains through), even though I've told them NUMEROUS times that this seller was arrested and there is not way to contact them. Since I haven't been able to have access to any of the settings to the domains that I paid for, they are starting to expire and they're now trying to sell my domains back to me for thousands of dollars each instead of simply renewing the domains for the normal price.

Desired Settlement: I want the release of the domains that I paid for.

Business Response: Initial Business Response /* (1000, 5, 2013/10/30) */ Hello *****, Thank you for contacting eNom regarding the management of your domains. We will be happy to investigate this further and see how we can help you. Can you please provide a list of domains you are requesting assistance for? Once we have the domain name, we can research the available options to help you with renewing your expiring domains. Our support team is standing by 24 hours a day, 7 days a week by phone and online. You can reach us by phone at X-XXX-XXX-XXXX or online through our Help Center: www.enom.com/help. We look forward to hearing from you so that we may work toward resolving this matter. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

11/5/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I have an account *************** which was hacked. I reported the issue to eNom and they toldme to email account help. I received a reply requested certain documents which I provided, then I heard nothing back from them. Every time I call, I'm told to email... they have not replied to any inquires regarding this issues

Desired Settlement: I require the account ************* be UNLOCKED and eNom to release full control over all domain name, SSL certs and all products listed in the account.

Business Response: Initial Business Response /* (1000, 6, 2013/11/04) */ Our records indicate that we released full control of the account back to *** ******* on 10/30/2013. We had received the information required to verify the account that morning. We then reviewed and released the account back to him by the afternoon that same day. He acknowledged receipt of this through the support ticket he had opened with us.

10/29/2013 Problems with Product/Service | Read Complaint Details
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Complaint: enom is a registrar who is know for allowing spammers to send bulk spam emails, I send them complaints on one particular spammer who has his domain registered with Enom, I send a complaint using the complaint submission form, I send them a complaint for every spam email I get from their client, I send at least 5-10 every single day and they refuse to do anything to stop the spam,

Desired Settlement: all I want is for Enom to stop their client from sending unsolicited spam messages, I never registered or asked for any info this spammer is sending me, most of the spam is for adult dating websites, ***** pills, and other disgusting offensive ads, the email address belongs to a minor and I do not want my child receiving this content, whether it arrives in the spam folder or not, I DO NOT WANT ANYTHING FROM THEIR CLIENT

Business Response: Initial Business Response /* (1000, 5, 2013/10/24) */ We have identified a number of domains reported by ***********@yahoo.com. We are currently working with our reseller partners to resolve this issue, and several domains have already been suspended as a result of these reports. We would appreciate further reporting of any future spam email involving eNom registered domains, so we can further research and attempt to resolve this matter. We apologize for the inconvenience, and appreciate your patience. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033 Final Consumer Response /* (2000, 7, 2013/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/23/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I recently purchased a .name domain from eNom. Their website CLEARLY states that the "firstname@lastname.name" email forwarding service is included in the price of the domain however after purchase I found that they do not include it and they attempted to charge me for the service. Verbatim from their website: "Available to the general public, .name email addresses are listed as firstname@lastname.name or lastname@firstname.name, while Web sites are listed as www.firstname.lastname.name." AND "".NAME email" included" when selecting a domain name AND in the shopping cart: "Registration and eMail Forwarding for fname.lname.name (includes fname@lname.name)" I worked with their service staff attempting to get the service included as their website states or receive a refund and/or credit to purchase a non-.name domain as the resulting price was more than I was willing to pay annually for the service. They have made no attempt to resolve the situation for me.

Desired Settlement: I would like a refund for the domain name purchase as the product was misrepresented.

Business Response: Initial Business Response /* (1000, 5, 2013/10/21) */ Hello ***, Thank you for contacting us regarding your .NAME domain registration. I will be happy to assist you with getting this situation resolved. Our records indicate you have contacted our technical support team through our online Help Center. After further reviewing the information in the ticket, it appears there may have been some misinformation regarding the .NAME email forwarding service. I would like to apologize on behalf of eNom for any confusion or frustration this may have caused you. At this time, I have taken the steps to correct the .NAME email forwarding service, and it can be managed from within your account at this time. I hope this resolved this matter to your satisfaction. If there is anything I can do, please updating your support ticket, and I will be more than happy to see how I can help during my office hours. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday Final Consumer Response /* (2000, 7, 2013/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) The .name email is now active in my account. I am guessing the annual cost going forward will be higher than I had expected but at least I have received what was advertised on the site.

10/9/2013 Problems with Product/Service | Read Complaint Details
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Complaint: This company has several registered domains all of which are spamming my inbox. The only problem is that there are multiple domains and it seems that the domain changes per spam occurrence.

Desired Settlement: Any emails originating from registered domains I would like to have stopped immediately

Business Response: Initial Business Response /* (1000, 5, 2013/10/04) */ We have located two previous spam complaints from *************@cutrercorp.com, and we have confirmed the reported domains have been suspended by our reseller in accordance with their terms of service. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA XXXXX Final Consumer Response /* (2000, 7, 2013/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I did receive more spam today from another domain registered through enom, the company has been cooperative with me. If domains keep spamming me though, I may retract this statement.

10/3/2013 Problems with Product/Service | Read Complaint Details
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Complaint: ***** ****** webpage of which Enom.com is the REGISTRAR http://www.******************* I wrote to company and said that ***** ****** email address: *******@aol.com does not exist. The email I sent to him got bounced back. The company has a duty to follow up and remove his webpage but it did nothing. I need to contact the owner of that webpage/website to request that he REMOVE and DELETE from the above webpage/website any reference to my late relative and that that he remove a private photo on his webpage that is property of my family and subject to copyright. and that he remove any mention of my late relative's married name, date of birth, date of death which is private confidential information and a private photo that belongs to me and my family and which is subject to copyright laws. My late relative ****** *********************) was never known by those names when she was a dancer, and it is not public information. I also wanted to know who hired him to make this webpage. This are the links. http://www.*******************.com/********.html The webpage has no link to the webmaster and no way to contact the webpage owner making it seem fake. http://www.*******************.com/2005.html Enom has a duty to have correct contact information and not allow a webpage to continue that is not up to date. It is also not supposed to permit private photos subject to copyright and confidential private information to be placed on a webpage to which it is registrar. I wrote to the legal department also and got no reply.

Desired Settlement: Provide correct contact information for webpage website/ owner/. Remove and Delete confidential private information and the photo subject to copyright off the webpage website. Tell me who asked for this webpage to be made. delete and remove the webpage because it does not have proper information required (email address, etc._ and take it off the web.

Business Response: Initial Business Response /* (1000, 5, 2013/10/01) */ Hello, Thank you very much for your notification. After researching the domain, we have found that eNom, Inc. only provides domain name registration for this customer. We are not the webhost, internet service provider, or administrator for *******************.com. Given that we are not the webhost for the domain, the allegedly infringing material identified in your notification does not reside on eNom's computer servers. Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content. Again, due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter. In this instance, we suggest that you contact the party operating the website or the party hosting the website to have this matter properly resolved. A "ping" of the website you indicated often reveals the IP number of the party which probably hosts this website. You may then use http://whois.arin.net/ui or another similar tool to identify this party. If you believe that the contact information for a domain name is invalid, please contact *****@enom.com for further investigation. Feel free to contact us at *********@enom.com if you have any additional questions or concerns. Regards, eNom, Inc. Final Consumer Response /* (3000, 7, 2013/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******* owns enom. I complained to ******* about this webpage and was told they were not the right party. Someone is responsible. On whois domain tools it comes up that the registrar is enom. I am trying to resolve this to avoid litigation. It is unethical for ******* and Enom to avoid who is liable. It would seem that both are. Thanks BBB for trying.


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7 Customer Reviews on eNom, Incorporated
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