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Phone: (253) 864-6365 Fax: (253) 864-6408 View Additional Phone Numbers 14107 Pioneer Way E # C, Puyallup, WA 98372
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Bo - Nash North American Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMrs. Beryl Emberson-Nash, President
Housewares - Retail Kitchen Accessories Infomercials Auto Parts & Supplies - Wholesale & Manufacturers Notions - Wholesale & Manufacturers Cooking Utensils Craft Supplies
THIS LOCATION IS NOT BBB ACCREDITED
14107 Pioneer Way E # C
Puyallup, WA 98372 (253) 864-6365 (800) 527-8811 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 1797
Auburn, WA 98071
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Additional Phone Numbers
- (800) 527-8811(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a stick-on ironing board cover made by this company in Nov. 2013. I put the cover on my ironing board in Jan. 2014. By May, the sides were coming unstuck from the board, making ironing difficult. The warranty information that came with the board said the cover was guaranteed against manufacturer defects for 12 months. I contacted the company in Sept. 2014 to ask for a refund, given the poor performance of the product. The woman, *********, with whom I spoke not only refused to give me a refund, but begrudgingly honored the warranty, saying it had practically been a year, and she was going beyond what she needed to do by sending me a new cover. She insists that because I bought the cover through a third-party website ****** ******* website), rather than from the company, all I could hope for is a new ironing board cover from them, and if I wanted my money back, I should talk to ***** ******** Having talked to ****** their customer service says that they can't help me if I purchased the item more than 90 days ago, even if it's defective.
Desired Settlement: I would like a refund for the approximately $15.50 I paid to purchase the ironing board cover. It was so hard to install the first time that I'm not interested in fighting with another one just to have it come off the board after less than a year again.
Business Response: Initial Business Response /* (1000, 6, 2014/10/06) */ ******* spoke with myself(*****) She called the last week of September She explained that the cover was starting to come off in places and I immediately offered a replacement cover but she said that was not what she wanted. She wanted a refund. So then I asked where and when she had purchased and she said ****** *******(online) last November I explained that since she bought from them then the refund must come from them since they had received the money. We do not sell our product to ********* so I do not know where they get the covers from. ******* bought almost 11 months ago and we give a 12 month warranty against manufacturers defects. We replace any of our products if there is any warranty issue. We have no idea if the cover was installed correctly in the first place to cause it to start coming away. We sent out a replacement cover and she probably received it by now. I believe we fulfilled our obligation to the customer. I am sorry that she feels she has received less than our best service. We are a small company and try our best but sometimes it is not enough! Initial Consumer Rebuttal /* (3000, 8, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with *********, not ***** (unless they are the same person). She accurately records the course of our phone conversation, but I don't understand why the company doesn't stand behind its product enough to refund someone's money if a product is defective. Part of the problem is that the warranty doesn't state what will be offered if a product is defective; it only says "The IronSlide ironing board cover is guaranteed for 12 months against any manufacturing defects. This warranty does not cover damages caused by accident, failure to follow directions or misuse of the product." I think *********/*****'s insinuation that I installed the product incorrectly is unfair, because I'm not sure how one would incorrectly install a product with adhesive all over the underside. The adhesive is so sticky it stuck to itself without releasing a couple times when I was trying to install it. I'm not sure why it wouldn't stay stuck to a metal ironing board frame. More importantly, I am currently unsatisfied with Bo-Nash's attempted resolution of this problem. I unhappily accepted a replacement cover and hoped that pursuing the matter with the BBB would allow me to receive the resolution I preferred. (I have called ***** ******* and am currently awaiting a response from their customer service folks.) However, the replacement product I was sent by the company was ******* **** ********* ******* a product for which I have absolutely no use and which has nothing to do with the ironing board cover in question. This is an absolutely unacceptable product to have received, and I hope it was a mistake on Bo-Nash's part. Final Business Response /* (4000, 10, 2014/10/21) */ Just to clear the confusion about who ******* spoke to. She initially spoke with ********* who then passed the call to myself, *****. ******* is correct in that a mistake was made in shipping and the incorrect item was sent. Our apologies but I hope she will try it. It is the best furniture polish! Please keep it with our compliments. Since ******* has contacted ********* ( who she purchased from and they received her money for the purchase) regarding a refund, maybe we should wait to see what they intend to do. My offer of a replacement cover still stands.