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            Business ProfileQuality Inn & Suites

            Hotels

            Contact Information

            North Bend, OR 97459-2724

            Visit Website
            (541) 756-3191

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            North Bend, OR 97459-2724
            BBB File Opened:
            6/13/2013
            Years in Business:
            36
            Business Started:
            1/1/1988
            Business Started Locally:
            1/1/1988
            Alternate Business Name
            • Quality Inn-Coos Bay
            Business Management
            • Mr. Customer Service Manager, Manager
            Contact Information

            Principal

            • Mr. Customer Service Manager, Manager

            Customer Contact

            • Mr. Customer Service Manager, Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/15/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            On September 3 at 10:30 at night, I booked a room online for Quality Inn & Suites in **********, ** through booking.com for the night of 09-03-2022. I got the confirmation on my phone and it had the wrong date for the reservation. I immediately called the Quality Inn to cancel and spoke to a representative saying the reservation was canceled. I also sent an email to booking.com to cancel. Both calls were made just a few minutes after I saw the error in the confirmation email. The next morning I received an email from booking.com saying I had been charged the full amount of the bill. When I returned home I disputed the charge with my credit card company, CapitalOne. They spoke to a representative at the Quality Inn several times trying to resolve the issue. I have followed up with CapitalOne, Booking.com, and Quality Inn 10 to 15 times in the past 3 months and none of them will issue a refund, all basically saying that it is the other company's problem. Quality Inn, however, was paid, and has the money that I am owed, but they told me today that they will not return my money.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            MGS

            07/04/2021

            Scam! Booked 3 nights paid in full $597.87/39,858 points thru Chase Credit Card Travel. I checked the box PET FRIENDLY HOTELS. I thought it was odd that they were the only hotel that stated “NO REFUNDS FOR ANY REASON” on the web page but thought I would not cancel so went forth and booked a three night stay. I called the hotel and asked for a bottom floor so my two pets could easily get outside. She quickly asked me how much my pets weigh and I told her 40lbs. She rudely said you cannot stay here as we have a 25 pound limit on dogs. States no where on the booking site. I asked where it stated this, she said you are supposed to call. I asked where does it state I need to call first, she said well you cannot stay here. Asked for refund as they were cancelling my reservations not me. She refused, said there is “NO REFUND POLICY FOR ANY REASON”. Chase Credit Card Travel called the Hotel and was also refused. They want me to cancel so they can rebook the room to get paid again. SCAM!

            Local BBB

            BBB Great West + Pacific

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