If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.
Phone: (253) 835-4141 1400 S 348th St, Federal Way, WA 98003
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Quality Inn & Suites include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alternate Business NamesQuality Inn
THIS LOCATION IS NOT BBB ACCREDITED
1400 S 348th St
Federal Way, WA 98003 (253) 835-4141 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: So no more Quality Inn in Federal Way for us. Why you ask? On Saturday, July 30, 2016 at that hotel in between swim competition preliminaries and finals, we had sandwiches in the room and my daughter and her friend played on iPods and I uploaded pictures to team Facebook page. I noticed, just as we were about to leave for championship finals, an unsigned, undated letter on hotel letterhead under our door...accusing us of making a racist comment to a maid and that we were no longer welcome at the hotel. Me? I would never make a racist comment. What maid? When? Where? I never even saw a maid. My daughter had to be at pool by 7:30 that morning for warm ups. When I came back around noon, the room had already been cleaned. We had no interaction with ANYONE. So I demanded to speak with General Manager Randy N*****--who wasn't coming back until Monday, and I demanded they call him. I explained on the phone while standing at the reception counter that I was offended for being falsely accused. And he said his maid was so upset about being told "a Muslim was not welcome to clean their room" that she almost walked out. I told him I was so upset about this letter falsely accusing us--a mother and daughter who have stayed there no less than 5 times since December--I would leave if there was any place else to stay on short notice. He asked about a man in my room and I said, "My husband is at home over a hundred miles away. And clearly you have the wrong room and guests." We stay there ONLY because it's CLEAN and close to the aquatic center not because it is some lush hotel. I leave a tip for housekeeping when we leave. I thank the maids when I have in the past met them in the room. I greet the maids when we recognize each other from previous visits. He said he would follow up. But what is going on in that hotel? I just want a clean, convenient, affordable, quiet, safe place to stay when my kid has a swim meet. After the false fire alarms during the previous two stays (one at midnight, the other at 7 a.m.) and the less than quality breakfast for my athlete lately, and cold coffee in the lobby in the afternoon, and the noisy plumbing, sometimes musty smelling rooms, one lazy receptionist who always checks us in with her hand resting on her face as she looks likes she'd rather be napping, and loud room last weekend--and now this outrageous management debacle--I have said NEVER AGAIN. The things I was willing to overlook before for the convenience to the aquatic center are intolerable now after this management failure. I appreciate that they support their employees but to falsely accuse a guest and slip an anonymous letter under the door is reprehensible. That same night after returning from finals at 9:30 p.m., I asked the same receptionist TJ if anything had been resolved and she said she was sorry for what had happened and that she was only the messenger and that because the maid was Hispanic and Muslim that I could imagine her being upset. I agreed but I also said that she could imagine how I might be upset as to be called a racist and told I was no longer welcome to stay at the hotel I have stayed at several times this year. She said from my reaction, she could tell they had made a mistake and likely the maid got the wrong room number--and should have said room 312, not our room 310. And that the manager would follow up as the hotel is very embarrassed. Makes me wonder now if they gave the people in room 312 the same letter and if it is policy to just send horrible letters to guest without proper research or facts. NEVER AGAIN to #QualityInn in #FederalWay. What should have been a celebration of a culmination for a successful championship swim season, this pretty much marred the entire weekend. If you need rest on business or sports event, this is not your place.
Desired Settlement: And I would like a clear policy put in place that some formal investigation happens before sending anonymous unsigned and undated letters to guests.