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Phone: (541) 553-1112 Fax: (541) 553-6119 PO Box 1240, Warm Springs, OR 97761
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Laura Feigner, Controller Mr. Carlos Smith, General Manager
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 1240
Warm Springs, OR 97761 (541) 553-1112
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Are nights that we stayed was March 27th-29th. Friday we got in and went to the grill for some food and it was horrible. The flavors were disgusting and took over 30 min to get it. The next day we went to the big hot springs pool that has slides and right when we get there they were evacuating everyone because they found poop in the pool. So we went back to hotel and went to the grill for some drinks. Afterwards when we went back to our room we went on porch and was talking (only me and my boyfriend) and a security guard came around and shined his light on us and said we needed to go back in our room because we were too loud. Which we were only talking. So we didn't want any problems and went back in our room. Our friend was staying on a level lower so we went and seen what he has doing. It was about 12:30am. We hung out with him for about an hour then went back to our room. Within 2 minutes of being back the security guard came around and pounded on our door. We opened and he started yelling at us saying we needed to leave now. That we needed to pack our stuff and get out. We told him that wasn't possible. We paid for the room, we had no where to go. The resort is in the middle of a desert. He said then we needed to let him search the room so we let him and he treated us as if we were criminals. I have never been in trouble and I can imagine now what it would be like. It was terrifying to think we were about to be stuck in our car for the night even though we paid a fortune for our room. So he checked our room and didn't find what ever he was looking for. He turned our tv off and told us we needed to go to bed and not one more noise. So we did. The next morning we were checking out and the lady at front desk told us they had to keep our deposit because of our noise complaints. I definitely feel that the security guy was completely way out of line and way disrespectful. As well as the front desk lady that was extremely rude and didn't even listen to our side.
Desired Settlement: $244.27
Hello Ms. *******,
Read Complaint Details
Complaint: My family and I stayed at the resort on August 1st through August 3rd. There was a deduction from my bank account on August 15th, two weeks after our stay at the hotel. I called the hotel and spoke with a rep who indicated that there should have been no charges taken out of our account since their authorization to do so had expired by that date.The rep then supplied me with both managers phone numbers, both personal and business. I called both managers on multiple occasions and left two voice messages for each manager in an attempt to at least get some clarification as to why our account was still being drawn from even though I was informed by staff that this should not have occurred. Neither manager has made any attempt to return my phone calls or provided me any response to my concern via any other form of communication to date.
Desired Settlement: I would like an explanation of all my charges that were deducted from my account and if not I would like a refund of my charges.
Business Response: Initial Business Response /* (1000, 5, 2014/08/22) */ I have contacted the guest. I do not show any charges on our side but the guest is providing me with their statement so I can investigate. I will post more when I get the statement. Initial Consumer Rebuttal /* (2000, 7, 2014/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the end result as the business rep contacted me and worked with me to resolve this issue.