This business is not BBB accredited.
Phone: (360) 696-0411 Fax: (360) 750-0933 401 E 13th St, Vancouver, WA 98660 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Comfort Inn & Suites include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Joe Johnson, General Manager
THIS LOCATION IS NOT BBB ACCREDITED
401 E 13th St
Vancouver, WA 98660 (360) 696-0411 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On april 19th I checked into the Comfort inn located in Vancouver Washington. I chose them since we had stayed there on other occasions and had always had a pleasant experience. On this occasion the sefvice was nice, the hotel acceptable and the stay enjoyable. I was shocked a couple of days later when an additional charge of $271.00 had been added to my card. I contacted the hotel as soon as I saw the additional charge and was then informed that the staff felt that someone had smoked in the room. I explain that No-one in the room that night smoked in the room. the person I spoke with assured me that they had evidence that smoking had in fact occurred. I requested the evidence and she just reiterated her response. I know that no-one smoked in that room and I am very disappointed that someone decided to charge my account without even notifying me, let alone having any justification to do so. I would like a refund of the $271.00 that was taken from my account.
Desired Settlement: I would like the charge of $271.00 credited back to my account.
Business Response: ****** ***** did not even stay in the room. ****** ***** was the occupant, in which she provided an authorization form for all charges. The room was inspected by the Executive Housekeeper, Assistant General Manager and the General Manager. This is common for all room smoking charges when guests are suspected of smoking in the rooms. Room 220 was their room and it was un-rentable for the next that next night due to having to treat the room for smoking damages.
i will make certain to tell everyone anout your busniess practices.
I apologize for the frustration this may cause, but we have very strict rules in place just for these incidents. It is a very lengthy and procedural process to go through before deciding that we have to charge to treat the room for smoking damages. It has been something that we have always practiced since we have opened as a Comfort Inn, which was barely 6 years ago, not 10 years ago by the way. I am sorry you feel this way, and I hope you can understand our stance on this.
I am extremely disappointed in having stayed at what I thought was a reputable establishment.
Problems with Product/Service
Read Complaint Details
Complaint: We have been here since the 22 of October. And I either pay by the day or week at a time. And I ask if we can work out a better deal due to fact. Since well be here for awhile. And I was told no but there is another customer that's is paying 900.00 month but I was told no.and I feel we are being harrass at and the front desk management ******* is not nice at all she doesn't give me a chance. And I feel like she doesn't trust us she demands payment right away her she saud that I wi uld have to deak with the manager ***.But every time I ask to talk to him he want talk to me I have ni t yet seen him
Desired Settlement: To be. Treated fairly andvto have a. Better deal then the others this is now my home and to be a comindate me a few days
Business Response: Initial Business Response /* (1000, 6, 2013/11/11) */ I have talked to the guest multiple times . We have given her a great rate. We do not offer 900/mo rates anymore. The guest she is talking about has been here for over a year and is grand fathered in. Guest is constantly late on payment for room stating they don't have the money yet. We explained that we can not sell a room with her promise of payment. We have true to work with her best we can. We even let her pay day by day on the weekly rate we gave her when policy requires weekly rates to be prepaid 7 days in advance.