Business ProfileforBelknap Lodge & Hot Springs

We were given a gift certificate for Belknap Lodge and Hot Springs (Belknap) from our friends who purchased it January 7, 2021. The gift certificate states it expires January 7, 2022 (one year after purchase). As we were given this during the pandemic, we were not travelling. I reached out to Belknap asking if they would honor the gift certificate in March 2023. They informed me it had expired and they would not honor it. I informed them, Per ****** law ORS 646A.274 (1)(a) Gift card means a prefunded record evidencing a promise that the issuer will provide goods or services to the owner of the record in the amount shown in the record. ORS 646A.276(2): a person may not sell a gift card: (a) That has an expiration date; In other words, this falls under the definition of a Gift Card AND it cannot expire, according to ****** Law. I did not receive a response after emailing Belknap with this information. My next step was to file a complaint with the ****** ********** of ******* ***** in April, 2023. While *** confirmed I was correct in interpreting the law, they have no power to enforce the law for an individual case. They can only arbitrate to hopefully reach a resolution. They reached out to Belknap for a resolution. Unfortunately, Belknap was not willing to change their position that the gift certificate had expired according to them (and in violation of ****** Law). Therefore, my only recourse is to try to come to a resolution via the BBB or use small claims court to obtain a judgement.