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This business is not BBB accredited.

FWD Mobility

Additional Locations

Phone: (888) 816-8127 Fax: (888) 816-8127 View Additional Phone Numbers PO Box 1211, Edmonds, WA 98020 View Additional Email Addresses http://www.fwdmobility.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers the design, manufacturing and distribution of medical mobility devices.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for FWD Mobility include:

  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 7

Additional Complaint Information

On May 13, 2014, BBB recognized a pattern of complaints from consumers regarding refund and customer service issues. Consumers allege after returning a product to Forward Mobility, they are not issued a refund. Consumers further allege Forward Mobility is unresponsive to requests for assistance.

On May 16, 2014, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on FWD Mobility
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 06, 2010 Business started: 09/14/2008 Business started locally: 09/14/2008 Business incorporated 04/25/2011 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Joel Smith, President
Contact Information
Principal: Mr. Joel Smith, President
Business Category

Hospital & Medical Equipment & Supplies Medical Equipment & Supplies Scooters - Medical

Refund and Exchange Policy
All of our products have a 100% Money Back Purchase Price Guarantee (less shipping charges). The 100% Money Back Purchase Price Guarantee is valid for 7 days after the day you receive a Forward Mobility product. Just notify us by phone (888-816-8127) or e-mail (support@fwdmobility.com) that you wish to return your product. Please see our Return Policy for details on how to return a product for a full purchase price refund.
Service Area
Worldwide.
Alternate Business Names
Forward Mobility Inc
Products & Services

Freedom Leg Off-Loading leg brace, Voyager Seated Scooter, GlideStep Walker and Innovator folding wheelchair.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.