BBB Accredited Business since

Stone Bridge Homes NW LLC

Phone: (503) 387-7577 Fax: (503) 387-7615 4230 Galewood St Ste 100, Lake Oswego, OR 97035 http://www.stonebridgehomesnw.com


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Description

This company offers a general contractor specializing in new residential home construction.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stone Bridge Homes NW LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stone Bridge Homes NW LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stone Bridge Homes NW LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 29, 2009 Business started: 09/01/2008 in OR Business started locally: 09/01/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kelly Ritz, Managing Member Mr. Sam Edwards, Marketing Specialist
Contact Information
Customer Contact: Mr. Sam Edwards, Marketing Specialist
Principal: Ms. Kelly Ritz, Managing Member
Business Category

Home Builders Contractor - General Green Builder Contractors - General

Hours of Operation
Monday - Friday 8am - 5pm
Alternate Business Names
Stone Bridge Homes NW

Additional Locations

  • 4230 Galewood St Ste 100

    Lake Oswego, OR 97035 (503) 387-7577

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Breach of contract. Repairs noted in the home walk-through have gone unfixed. This was two months ago. Talks with warranty department and foreman are pointless, no one comes out to make repairs. Just empty promises. Don't expect Stone Bridge to back their homes. They just took the money and disappeared. Beware!

Desired Settlement: Make the repairs that was in the contract.

Business Response: We believe that Mr. ******** repair issues have been addressed. We have both called and e-mailed him to confirm this, but have not heard back from him. He just closed on his home on August 15th. Our new home warranty provides three opportunities for warranty service: a walk through list right before closing, then also at 90 days and 11 months to address any other issues that come up during the first year of ownership.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Repairs noted in the home walk-through have STILL gone unfixed. THEY HAVE ACKNOWLEDGED THIS and yet still nothing. Talks with warranty department and foreman are pointless, no one comes out to make repairs. Just empty promises. Don't expect Stone Bridge to back their homes.

Business Response: The customer was contacted by our warranty department and an appointment scheduled to meet him at his home next week to address any remaining issues.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I have been contacted by the builder. They have assigned some tasks to a subcontractor. The repairs are yet to be completed.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Stone Bridge Homes NW LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)