If yes, click here to login.
BBB Accredited Business since
Phone: (425) 953-2800 Fax: (425) 322-3751 120 SW Everett Mall Way Ste 100, Everett, WA 98204
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers general contracting, including new home construction.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Seattle Pacific Homes Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Jason Yu, CEO
Home Builders Contractors - General
Alternate Business NamesSea Pac Homes
120 SW Everett Mall Way Ste 100
Everett, WA 98204 (425) 953-2800 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/13/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: When I purchased my new home the sea pac rep ****** said that the front lawn was covered under warranty. Both my wife and I spacificly remember what she said because she emphasized that the back yard was not covered in the warranty. When we did the walk though a week from closing the front lawn was installed with two types of grass, two different colors. The project manager Matt R******** said I just needed to futilize and it would be fine. A year later after care and furtilazation the lawn is still two different colors and two different types of grass. The sea pac 1 year warranty crew is out at my home today working on other things but the warrenty manager Tae K** have told me he checked on getting the lawn fixed and they said they will not fix it. So I was first lied to by ****** about the lawn warranty and then the project manager Matt R******** pushed it off and told me false info so he didn't have to deal with it a week before the home closing. So now they will not fix it and my lawn is two different types of grass. I would like this fixed. They are doing a great job on any minor repairs in the home and I am happy with what they are doing and the overall home but I am very upset about the way they are dealing with the lawn that they say is not their problem.
Desired Settlement: Please replace the front lawn with new sod from one place and not two different types of sod.
Business Response: The homeowner does have a section of grass, approximately 120 square feet that is a different shade than the rest of his yard. I am willing to replace the 120 square feet with new grass. The only issue is that his grass has not been watered, weeded, thatched or fertilized so it is in pretty rough condition. I can replace the 120 square feet of sod but it would match the grass in the rest of the yard and will look out of place until he fertilizes and waters the surrounding grass. If he takes care of his yard it will eventually blend in and match. Our warranty states there is no warranty for grass however I would be willing to do this for him. I have attached pictures so you an see before and after. Let me know how the owner would like to proceed.
Problems with Product/Service
Read Complaint Details
Complaint: The lawn at the new house was very poorly installed. The same applies to the neighbor houses as well.The builder refuses to help leaving me in the situation of having to totally re-sod my yard.I have added additional lawn to my house which is doing well, it is just the very poor quality of the builders lawn that is destroyed.Substantial time and money on my part has gone into attempted salvaging the yard last summer and this spring (same for my neighbors).The property is only 2 years old and has been an increasing problem
Desired Settlement: Replace with proper amount of soil and re-sod
Dear ******* **********,
The Builder is claiming that Crane Fly's are the problem with the lawn. This argument would only be legitimate if it was not for these facts:
1 - I had lawn installed over a year ago on the three remaining side of the house. These areas are still present with grass. Why would the crane fly only attack the part of the lawn installed by the Builder?
2 - The exact same pattern with my neighbors house. ONLY the yard that was installed by Seattle Pacific Homes was destroyed (they are currently reinstalling a new lawn as well). They also installed additional lawn surrounding their house. These part of their lawn -like mine - is doing well and does not need replacement
3 - Immediate neighbors who did not have their lawn installed by Seattle Pacific Homes have not had any issues with crane fly's.
How is it possible that only the grass installed by Seattle Pacific Homes was destroyed for both my neighbor and myself yet the remaining grass is fine. Also after digging into the yard it appears little topsoil was put down, which is the root of the issue. Insufficient installation of topsoil has led to the degeneration of the yard not Crane Fly's.