BBB Accredited Business since
Phone: (208) 522-4505 282 N. Pointe Dr., Idaho Falls, ID 83401
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This company provides residential home building services.
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A BBB Accredited Business since
BBB has determined that Fall Creek Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fall Creek Homes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bryson Higley, Owner
Home Builders Building Contractors Contractors - General
Hours of Operation
|10am-6pm - Monday-Saturday|
Service AreaSoutheast Idaho
282 N. Pointe Dr.
Idaho Falls, ID 83401 (208) 522-4505 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a "custom" home from Bryson H***** in 2009. The home comes with a one year warranty and in 2010 I opened a warranty claim on a leak in one of the showers. It had caused damage to a baseboard and so the baseboard was replaced, painted and some caulking was adjusted. After a few weeks, though, it turned out that the leak wasn't fixed. Nick W***** (who originally laid the tile) came and fixed the issue under the original claim, but his work stretched out for months and through 2011. He removed some of the tile around the dam and adjusted the shower pan there. He expressed gratitude for my patience. Some time after that I noticed there was still a leak. I was never able to get it fixed. By 2014, when I talked to Aseneth K***** in the office, she had me contact Andre (who was then doing the tile installation as Nick had left). I had every other Friday off, so once a month Andre and I arranged to meet on Friday, and he never came. This went on for several months. Eventually I got tired of that and stopped calling. In 2015, I started feeling like Fall Creek Homes wasn't able to do the work and I started asking around for reputable contractors. I never did have anyone come out though. In 2016 I called the office again and spoke to Michael H******. He said the warranty would have been up in 2010 and claimed to have no information on the matter. Later, he called me back and instead of saying 'I'm sorry it's taking so long to get fixed' suggested the claim was closed. The behavior of Fall Creek Homes is that they just want the matter to disappear. I have to doubt the matter was even disclosed Bryson. I can't imagine he would tell his employees to not finish the job. When I was purchasing the house he told me it was the employees' wives that cleaned the buildings, it was his wife's turn, and she wasn't in the mood to clean. No problem, my family cleaned instead (which took all-day). I think if he was aware of it, he would take action.
Desired Settlement: The job should be completed in a timely manner.
Dear Mr. ****,
Mr. H***** states in his letter dated June 16 that the issue was noted years after the the repair or home construction. Neither would be correct. The issue was noted in the first year. The repairs stretched out for months and well past 12 months from the house purchase, and the continued issue with the leak was noted shortly (weeks) after the last repair, not years as he stated. In this case a shower should be able to be used without it leaking water and it is still covered by implied warranties unless the product is marked "as is," or the seller otherwise indicates in writing that no warranty is given. I probably didn't press Nick as hard as I could have at the time between repairs, but Nick told me he was very busy with other projects.
It is not clear as to whether Mr. H***** was uninformed as to when the issues with the last repair were reported or he simply based his information on my last letter, but there is something fishy here: Mr. H***** produced and dated his letter yesterday, but still wanted his employees/subcontractors to enter my home and photograph the shower today. It sounds like he wishes to say their sluggishness at performing repairs would be enough to remove their obligation to perform repairs.
I should point out that this shower has not been used for the last 4 years due to the obvious consequences.
Dear Mr. ****,
|11/23/2015||Guarantee/Warranty Issues | Complaint Details Unavailable|
|3/17/2015||Guarantee/Warranty Issues | Complaint Details Unavailable|