This business is not BBB accredited.

Widget Supply Inc

Phone: (541) 926-1003 Fax: (541) 926-1350 1131 S Commercial Way SE, Albany, OR 97322

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This company offers internet sales of hobby tools and other related items.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Widget Supply Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Widget Supply Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 13, 2007 Business started: 02/01/1996 Business started locally: 02/01/1996 Business incorporated 12/27/2001 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mrs. Leanne Williams, President Mr. John Williams, Secretary
Contact Information
Principal: Mrs. Leanne Williams, President
Business Category

Hobby & Model Construction Supplies - Retail Internet Shopping Hobby & Model Construction Supplies - Wholesale & Manufacturing

Additional Locations


    1131 S Commercial Way SE

    Albany, OR 97322 (541) 926-1003


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: i *************** and/or my son ******* ******, telephone XXX XXX XXXX, lawton ok, bought a set of collets and diamond burrs for a dremel project. We discovered upon trying to use these, that a) the largest collet is not the size intended to be, and b) the next largest collet is made defective also, holding bits crooked and having full brass instead of being hollow. No replacement was received after complaint. On their website, another user has made a public complaint as to the defective collets, so this batch is known to the supplier. We then made ANOTHER order, asking with the postage now paid, to reship collets that are not defective. This was ignored, order sent out alone no replacement. Two phone messages were left on their system over the weekend sev. weeks ago, and they ignore us. I have been their customer (wife) since living in WA last marriage over ten years and am surprised to see my steady dremel supplier act this way.

Desired Settlement: a working set of collets non-defective sent to our address apartment *** Which is what we paid for and made easy to reship with a second order's postage paid.

Business Response: Initial Business Response /* (1000, 6, 2014/07/14) */ Contact Name and Title: ****** ********, Presiden Contact Phone: XXX-XXX-XXXX Contact Email: ***** We received the customers voicemail regarding the issue. ****** left a voicemail response and sent several follow up emails requesting additional information so replacement(s) could be sent. We needed to know which collets where defective. Customer spoke with ****** last week regarding a defective collet nut. She was trying to put a Dremel brand nut on another brand tool & I told her not sure it will fit since it is made for certain models of Dremel only. However, a replacement collet nut was sent for her to try. She did not want replacement collets at this time since she had purchased replacements. A refund for the purchase price of the 2 replacement collets was also offered and she wanted that applied to shipping cost of replacement collet nut.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Widget Supply Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)