BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers furnace repair and cleaning in addition to lead paint, asbestos and mold removal.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Northwest Abatement Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Northwest Abatement Service Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Mark Stephens, President
Heating Equipment & Systems Cleaning & Repair Asbestos Removal Service Heating Contractors Construction & Remodeling Services
Alternate Business NamesStets Construction
9822 32nd Avenue Ct S
Lakewood, WA 98499 (253) 588-8999 Directions
PO Box 39220
Lakewood, WA 98496 (253) 588-0440
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (253) 588-8999(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I received a quote of $2150 to remove asbestos popcorn from our ceiling (a 2 day job). After they started, I was told that the popcorn was applied while the skim coat was wet and now they had to remove that at an additional cost of $2150. They also said they could drop the ceiling. My contractor didn't want this so we agreed to the additional cost. We were in the middle of the procedure so I felt I really had no choice. I couldn't understand why my cost doubled since it was only 1 additional day. They dropped to second price to $1850. The drywall people determined that the damage to the ceiling was so bad that they would need to install new drywall at an additional cost of $3200. So now I have to pay $4000 for the asbestos removal plus $3200 to repair the damage done. I got on NWA website and sent them a message about this around 6/16 but no one bothered to call me back. I did take pictures of the damage.
Desired Settlement: I want them to refund me for the cost to repair my ceiling.
Business Response: This project has been reviewed by our management team for QC. Our client was contacted via email and by phone regarding the problem with the removal of her asbestos-containing popcorn ceiling texture. It was explained to Ms. ********** that when the popcorn ceiling texture was applied there was a layer of GWB, a layer of approximately 1/8" - 1/4" thick of scratch coat/leveling compound and then the actual acoustical popcorn ceiling texture and at least one layer of paint. This is not the traditional method of application. Normally there is just GWB, the seams mudded with joint compound and then the acoustical popcorn texture and in some cases the texture has been painted. The scratch coat/leveling layer made it extremely difficult to remove the popcorn. Our client was advised to remove the entire lid (GWB ceiling) as a more cost effective means and method. Both Ms. ********** and her GC (general contactor) declined this option. We advised them both hat there would additional costs if we continued to scrape this material since it was like scraping concrete... these changes were approved in writing and they were also told that the substrate would be damaged in our original proposal as well as verbally when we informed of the issue. Again, they refused to take our recommendations which unfortunately has resulted in additional costs for this project. The repair amount appears to be excessive for the required work. Our company has been performing this type of work for (20) years and always is upfront and honest with our clients. The damage that resulted in this removal procedure will always occurred when conditions like these are present and or when the popcorn celling texture has been painted with multiple layers of paint. Our company did not feel that any type of discount was in order. We provided the most competitive pricing that we could given the circumstances and work involved to safely remove the asbestos-containing texture.