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BBB Accredited Business since

George A Critchell

Additional Locations

Phone: (509) 782-1026 Fax: (509) 884-8044 5747 Sunset Hwy, Cashmere, WA 98815

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides services in HVAC Sales, Installation, Service.  Residential and light commercial air conditioning, heating, heat pumps.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that George A Critchell meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on George A Critchell
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 23, 1995 Business started: 10/12/1976 in WA Business started locally: 10/12/1976
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Department of Revenue
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
Phone Number: 800-451-7985

Type of Entity

Sole Proprietorship

Business Management
Mr. George Critchell, Owner Mr. Dennis Neville, Shop Foreman
Contact Information
Principal: Mr. George Critchell, Owner
Business Category

Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Thermostats Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Heating Equipment Furnace Sales & Service Air Conditioning Contractors & Systems Heat Pumps Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

George A Critchell sells the following brand(s): American Standard, Ameristar, Honeywell, Nordine

George A Critchell offers the following product(s): Air Conditioning, Controls, Electric Air Handlers, Heat pumps

Method(s) of Payment
Cash, Check, Visa, Master Card
Service Area
This company services the Cashmere, Leavenworth, Wenatchee and surrounding areas. 
Alternate Business Names
West Valley Heating

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.