Business ProfileforSunset Heating & Cooling Inc

Would not recommend using this company. Had them replace a ten-year-old gas furnace that had stopped working the Friday before Christmas 2022. They priced a couple of different options to include a daikon heat pump that did not have any tax credits listed at that time. But they offered several discounts and were able to do the install on New Years Day. Techs completed the work and gave a quick course on operation. Over the next ten days the furnace blasted away but the heat pump never turned on. I started calling for help. After multiple calls and about three weeks an install manager came out and said it had not been properly set up. He fixed, apologized and left. I figured I had failed to figure it out and let it go. Tax time for 2023 taxes, my tax preparer said just get the price of the heat pump and there may be some tax savings. It had been priced as a package; I didn't have a breakdown. I have called Sunset many times to ask for a price on just the heat pump. Stonewalled every time. Installers were always "in a meeting." Have never gotten an answer. I will look elsewhere for tune-*** or service. Disaapointed in NW Natural for listing this company as a service provider.