If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers heating and air conditioning services.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Specialty Heating & Cooling Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Specialty Heating & Cooling Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Norman Matheis, President Mr. Sarah Streeter, Sales/Marketing
Heating & Air Conditioning Geothermal Heating & Cooling Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Heating Equipment & Systems Cleaning & Repair Heating Equipment Air Conditioning Contractors & Systems Heat Pumps Heating Contractors
Alternate Business NamesS H C
7500 SW Tech Center Dr Ste 130
Tigard, OR 97223 (503) 620-5643 (503) 620-5643 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (503) 620-5643(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Last service call before expiration of warranty revealed an issue as 4 lbs of freon added to system, never required before. August 15 2015. I was away with family during Thanksgiving. Later investigation with PGE indicated lack of heating and requiring emergency heat beginning Novmber 26, 2015. I returned home to large electric bill Dec. 4. Evaluated data and meter accuracy with PGE. Started using wood to heat home. Recalled Specialty heating to reinvestigate system failure, acted the same as Aug 15 above. During investigation during heating cycle that heating required emergency heat. Evaluated failure not to be freon leak but that freon was not getting fed to heat the system. Indicated failure as TXV valve. Also, replaced wrong size capacitor replaced on Aug. 15th. Considered this a failure that was misdiagnosed on Aug 15 and subject to warranty repair including parts and labor. Specialty Heating agreed with this. Meanwhile I continued to use wood for heating while Specialty heating looked for new TXV to repair unit. One could not be found. up to Feb 5 2016. I have used a cord of my emergency wood and do not have but less than a week. I have tried to remain hopeful but not is drastic. I cannot be expected to go through the winter without getting this resolved within the week. If part cannot be found, replace the heat pump that is the complete warranted item. If not replace with other unit available from another vendor. Specialty Heating is supported by Carrier corporation and that is owner of the Warranty. I am 75 years of age, retired, veteran and should not be expected to endure this anymore without positive solution from Specialty Heating especially during the winter months. I have provided all the service and support including the wood to the limit. Specialty Heating recommended waiting for newly made part expected in March or April. I should not have to endure with that solution.
Desired Settlement: Replace with new heat pump of like size and quality from within Specialty Heating & Cooling or negotiate for different vendor for unit.
I became aware of this situation yesterday and discussed it with Cory S******* the service manager. We are still searching for the part that failed through other vendors.
should we find the part we will have it replaced during the week of 2-8-2016. If we are unable to find a replacement part we will take whatever action is necessary to assure
our client does not go without heat or additional expense to heat his home. It is unfortunate that this part is not is stock at our vendor but we are searching other avenues for a suitable repair
I apologize that this was not conveyed sooner. we will get this resolved as quickly as possible.
Sincerely, Norman M****** President, Specialty Heating and Cooling