If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.Additional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers installation and service for heating and air conditioning systems as well as air duct cleaning.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Jahnke Heating & Air Conditioning Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Glen Jahnke, President Ms. Michelle Garcia, Office Manager
Heating & Air Conditioning Air Duct Cleaning Heating Contractors
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
12 S Pacific Hwy
Talent, OR 97540 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 660
Talent, OR 97540
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (541) 479-3600(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: 3/28/2014 Mr. ******; We talked on the phone a few weeks ago about my Mitsubishi ******** that you installed in 2008 and subsequently failed twice in 6 years. When I asked if you had any idea why it might have been so problematic , you said you didn't know, even though you never came to look at the system. I called *** at ***** ******* & ** to evaluate the system. He said the unit was too large for the room (1.5 ton for 400 sq. ft.) and that the refrigerant lines were too large. The Mr Slim requires Â¼" liquid line & 3/8" vapor line. What you installed was 3/8" liquid line & Â¾" vapor line (that is the line set you would install for a central air conditioner). I had ***** install a new 12,000 BTU Mr Slim with the correct size lines at a cost of $3,300. I contacted Mitsubishi and asked them if improper installation could have caused the system to fail. They said it would cause multiple issues with the system. I have come to the conclusion that the system failed because it was improperly installed, and it is your responsibility to pay for the replacement. You can call *** at ***** ******** if you have any Questions about the work he did or about the system. I recommend you discuss this with your lawyer so we can avoid legal proceedings. I hope you will do the right thing and take responsibility for your mistakes. Enclosed is a copy of the correspondence with Mitsubishi and the bill from ****** Thank you, ***** *****
Desired Settlement: $ 715.00 to replace condensor coil in 20010 $3300.00 to replace system after second failure $4015.00 Total
Business Response: Initial Business Response /* (1000, 6, 2014/05/07) */ May 6, 2014 Case# XXXXXXXX BBB Response to Complaint In response to the complaint, Yes, we did talk a couple of weeks ago about the failure of the condenser coil on the outdoor unit during the extremely cold weather we had this winter. Ice had formed in the drain pan (of the outdoor unit) building up above the condenser coil, crushing the lower portion of the coil and has nothing to do with the installation or tubing size. When I spoke to you, I had explained that this unit only had a five year warranty and we gave you the replacement cost to replace the outdoor coil. You elected NOT to replace the coil. You also asked me if we had any other type of units to replace this one. I told you that we have two different brands, Mitsubishi and Daikin. You then proceeded to tell me that you wanted "nothing to do with Mitsubishi or Jahnke Heating ever again" because this would be the second failure in six years. I would like to mention that we do not have any maintenance records on this equipment, such as an annual routine service. In fact, we have only been there one time in 2014 due to the recent trouble you are having. In most cases preventative maintenance can prevent things from happening before it happens. Obviously, at this point we do not agree. I have however consulted a Mitsubishi Field Representative from ******* our wholesale supplier of Mitsubishi products, to try to understand the failure of the equipment. I have attached a copy of the letter for your reference. (ATTACH LETTER) As he clearly stated in the letter, "line sets that are pulled between indoor and outdoor units are sized by the size of the unit". He continues to describe some possible scenarios that may explain the failure of the unit. Please note that he does say that he has "never seen an incorrect line set size cause an outdoor coil to rupture or spring a leak.", as you have concluded. We don't even know for sure that the refrigerant line set was improperly sized as we have never seen it since it was installed. The line set was purchased with the heat pump system from our vendor. I don't feel we should have to pay for the repair or replacement costs. The unit could have been repaired, the coil replaced without replacing the entire heat pump system. Sincerely, **** ****** Owner, ****** Heating & Air Conditioning Inc Initial Consumer Rebuttal /* (3000, 9, 2014/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) *** ****** said he has never seen the unit since it was installed. That is not true. His tech was here and serviced the unit in 2010 the first time it broke down with the lines attached. he had to have seen the lines. In 2014 when it broke down again, another service tech from ****** came and disconnected the unit from the refrigerant lines and took it to their shop. He must have seen the lines at that time. That unit was installed as part of a remodle, and the lines were installed inside the wall. When it was replaced the original lines were cut off at the wall and sealed up. If *** ****** would like to see the lines he installed, I can remove the plug so he look at it at his convenience. I feel that ****** is responsible for, at the very least, all of the labor cost I incurred on this. Yes, the unit could have been repaired at a cost of $2000 with no warranty or even an idea of why it broke down. Spending that much money with a company that by now I had serious doubts about seemed like a foolish thing to do. That's when I called a different company to take a look at the system and discovered it had been installed incorrectly. I then had it replaced. ***** ***** Final Business Response /* (4000, 11, 2014/05/08) */ March 8, 2014 Case# XXXXXXXX Response: After reading the consumers response there are a couple things that need to be clarified. First off, it has been determined that the failure of the unit was NOT due to incorrect line set size, or that a different size than specified by the manufacturer. Where did you see that I had said that I have never seen this unit since it was installed? I never said that. Even tho, I have never seen the unit personally, myself since it was installed. My service technician has seen the unit and replaced the coil in July 2010 and then in 2014 found another leak in the coil and recommended replacement. If Jahnke Heating & Air had replaced the coil the second time, there would have been a one year warranty on the coil. All of our replacement parts carry a one year warranty. There was several options available, repair or replace the unit. At this time, it was the customers decision to consult with another HVAC company. Again, I would like to refer you back to the email from the Mitsubishi Service Representatives letter which reiterates there could be several possible explanations for the failure of the coil. Tube sizing was never mentioned as a cause of the failure of the coil. Mitsubishi offers a five year warranty, from the original date of installation. I feel that Jahnke Heating & Air is NOT responsible for any of the costs for repairs or replacement of equipment purchased from another company, especially when we had attempted to work with the customer on the repairs or replacement. We did not charge a service charge or diagnostic in March 2014. The customers' response before he even was given the price for replacement from us was that he "no longer wanted to do business with Jahnke or Mitsubishi". Sincerely, **** ****** Owner, Jahnke Heating & Air Conditioning Inc Final Consumer Response /* (4200, 13, 2014/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your inquiry regarding Mitsubishi Electric Cooling and Heating. Yes improper installation can cause multiple issues with the system. Each system has a specific size for the lineset and these should be insulated. If the unit is oversized it would more so cause a problem with mold but could cause issues with how the system runs. Should you need further assistance, we can be reached at X-XXX-XXX-XXXX. Thank you again for your interest in Mitsubishi Electric Cooling and Heating. Best Regards, ****** ******** Customer Care Team Mitsubishi Electric Cooling & Heating Direct: ************ ID: ^XXXXXX This is the response I got from Mitsubishi stating that the lineset sizing can cause multiple issues and that both the liquid and vapor lines must be insulated. This is common on all mini split systems, not just the *** ***** You continue to claim you did everything correctly, but can't explain why it broke down twice with the same problem. Reputable businesses try to work with customers to resolve issues. You have done the exact opposite. You tried to ignore this hoping it would go away. When I called you said "I did everything exactly correctly." That is obviously not true. You have worked a lot harder at trying to run away from this than to resolve it ***** *****
Customer Reviews Summary