Business ProfileforBelred Heating, Cooling & Plumbing, LLC

WATER DAMAGE ! CEILING DAMAGE ! ATTIC INSULATION DAMAGE! FIRE/ELECTRUCTION HAZARD! The heat pump was installed in May 2023 for $16,500. During installation damage was caused to ****************** (Drill hole, ceiling scratch marks and dents, ceiling damage due to incorrect walking, attic insulation destroyed by squishing/walking moving around)Come December and winter freeze. The drain pipes outside freeze and the condensate pump is in overflow mode. You would expect the furnace/heat pump to turn off because of the safety switch. No it didnt it wasnt wired properly(wired to cooling)and caused water damage to my house. The water came seeping through the return from the attic to the main floor ( 2 floors down). The installation clearly wasnt done properly (outside pipe not insulated, pump set to break cooling , why didnt we use the drain already inside the attic used by the high efficiency furnace )I follow up on the electrical wiring making noise and today the technician comes to tell me there is no ground in the hose after the crawl space to the panel. With a metal conduit for these wires we risked getting electrocuted. I have had over ******* visits since installation and none of them were for maintenance. The damage caused probably runs higher than the actual installation cost. I was told by ******, the installation manager that an insurance claim will be created when we talked on Feb 2. I have not received any response since then even after repeated calls and emails. I just called them again before filing the complaint. And got the same answer we will forward the message to ****** but nothing we can do right now.