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BBB Accredited Business since

Evergreen Speech & Hearing Clinic, Inc.

Additional Locations

Phone: (425) 882-4347 Fax: (425) 899-5054 View Additional Phone Numbers 12333 NE 130th Ln Ste 430, Kirkland, WA 98034

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This company offers hearing, balance and speech therapy.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Evergreen Speech & Hearing Clinic, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Evergreen Speech & Hearing Clinic, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Evergreen Speech & Hearing Clinic, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1997 Business started: 10/01/1979 Business started locally: 10/01/1979
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Health Department - Washington State
W. 924 Sinto, Spokane WA 99201
Phone Number: (800) 525-0127

Business Management
Ms. Ruth Norwood, Owner
Contact Information
Principal: Ms. Ruth Norwood, Owner
Business Category

Hearing Aids & Assistive Devices Audiologists Speech & Language Pathologists Health & Medical - General Offices of Physical, Occupational and Speech Therapists, and Audiologists (NAICS: 621340)

Additional Locations

  • 12333 NE 130th Ln Ste 430

    Kirkland, WA 98034

  • 1800 116th Ave NE Ste 103

    Bellevue, WA 98004 (425) 882-4347

  • 8301 161st Ave NE Ste 208

    Redmond, WA 98052


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/19/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I had taken my daughter for to the Redmond office of Evergreen speech and hearing for a speech evaulation on December 3, 2013. They submitted it to my insurance and later I was told that my insurance wouldn't pay any amount of it, so I paid it. Now this year I called my insurance company inquiring about if speech evaulations were covered under my insurance and I was told yes. I mentioned to them about what had happened back in 2013 and they told me they will reasearch it and get it reprocessed again. I also went back into the claims for that day and it turns out that Evergreen labeled the service as a miscellaneous serivce and not a speech evaluation, so basically they lied to me and my insurance, even after I had confirmed with them before the appointment that it was for a speech evaluation.

Desired Settlement: I would like a refund of the amount that I paid totalling $290.00 towards the services or a refund of the amount after my insurance pays they portion. They had even told me that my insurance would pay a portion of it.

Business Response: The clinic has refunded the client $89.99 on 8/18/15.  We hope this resolves the issues.
Thank you,
Clinic Director 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


***** *******

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Evergreen Speech & Hearing Clinic, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)