This business is not BBB accredited.
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This company offers an integrated wellness center, spa and fitness center. They also have a conference center for rental purposes.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Aylin Medina, Corporate Relations Mrs. Ashley Sahun, Dist. Coordinator Mr. Brad Swartz, Member
Alternate Business NamesTraining and Fitness Solutions LLC
According to information provided to BBB, this company's assets were purchased on December 30, 2013; therefore, this company is no longer operational under the previous ownership. For more information about this company under its new ownership, refer to its BBB Business Review at http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/exercise-and-physical-fitness-programs/l-a-fitness-22005406.
THIS LOCATION IS NOT BBB ACCREDITED
841 Central Ave N Ste 115
Kent, WA 98032 (253) 852-0747 (253) 333-7771 Directions
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Additional Phone Numbers
- (253) 333-7771(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: -Last year I purchased a one and a half year membership (for a one year price) up front from Vision Quest at a discounted rate from the month to month premiums. When I toured the facility with the sales rep, he informed me that the small gym was purchasing the adjacent business space in the coming months (2-3) and that the gym would be expanded into this area, this never happened. When I was signing up for the membership I asked about automatic renewals and I was told that it was not mandatory. I thought great, if this gym works out I will be able to purchase another one year block when the time comes. Unfortunately I was not able to utilize the gym much after my daughter was born and I let the contract expire. A few months later I noticed Vision Quest taking money out of my account, their advertised amount of $19.99 plus tax for a monthly membership. When I contacted the gym about this, they informed me that all contracts turn into a month to month contract if they are not renewed. This is the opposite of what the sales rep explicitly told me. Vision Quest said I would need to talk to their finance department (specifically ********) who was out of the office. I heard nothing back after leaving messages several times. Finally I got the her on the phone and she informed me that I would need to come in and sign that I was cancelling a policy (one that I never agreed to). That weekend I went down to the gym to cancel and the rep there told me that policies can only be cancelled Monday through Friday. What?? At this point I asked for a copy of the contract that showed I signed this policy and the month to month contract. I was informed that only the finance department has access to these records and that they would contact me. Never heard a word from them. That following week I went back and cancelled "the membership" and was informed that the withdraws would stop AFTER the next month per the contract. Again I asked for the copy that shows that I signed this and was again told that I would be contacted about this. I still have not been contacted. This company is practicing fraudulent sales techniques in order to gain membership and then making it as painful as possible to end the membership by adding on new policies and attaching them to old contracts that they can not show proof of when asked. I did not sign any such agreement (as when signing up with a new bank, stating that they may change the policy/contract at any time without prior notice).
Desired Settlement: I am asking for reimbursement of all funds after my contract ended.
Business Response: Initial Business Response /* (1000, 5, 2013/10/31) */ Vision Quest is going to process the refund for the 3 months at $20.81 totaling $62.43 for the member to keep good customer relations. Our last communication with this member was August 2013 and cancellation procedure was explained to him at the time per the notes on his account. Also this location has been expanded by over 5000 square feet in the last year or 2.