Find us on Google+
Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since


Additional Locations

Phone: (866) 796-7204 Fax: (503) 850-4617 View Additional Phone Numbers 12042 SE Sunnyside Rd Ste 708, Clackamas, OR 97015 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers a safe, effective weight (fat) loss program, including a supportive online community and personal one-on-one coaching - via email, phone, and text messaging, 7 days a week - with customized workout and nutrition plans to help people lose fat, get fit, and live a healthy lifestyle.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that FITera LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 8
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

42 Customer Reviews on FITera LLC
Customer Experience Total Customer Reviews
Positive Experience 38
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 42

Additional Information

BBB file opened: September 15, 2010 Business started: 04/01/1996 in OR Business started locally: 12/01/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chad Tackett, Member Mr. Neil Haigh, GM
Contact Information
Customer Contact: Mr. Neil Haigh, GM
Principal: Mr. Chad Tackett, Member
Business Category

Health & Fitness Program Consultants Health & Wellness Fitness and Recreational Sports Centers (NAICS: 713940)

Method(s) of Payment
All 4 major credit cards: Visa, Mastercard, American Express, and Discover
Refund and Exchange Policy

Our 30-Day Money-Back Guarantee: If at any time during the first 30 days you are not satisfied with any product or service you purchased from us – for whatever reason – simply contact our Customer Care department by email ( or by phone (866-796-7204, M-F 11AM – 4 PM) with your refund request. There are NO hoops to jump through; we make it super quick and easy! When we receive a refund request, we process it within 1 business day. Once processed, your refund will generally appear on your credit card statement within 3 – 5 business days.

Hard Copy Products: If you purchased one of our “hard copy” products and would like a refund, we do require that these products be returned prior to your refund being issued. Please contact our Customer Care department by email ( for return instructions. Once your return is received, we will refund the initial price of your product. Initial shipping charges are not refundable under this policy.

Alternate Business Names
Fit Freeze FITera Nutrition LLC

Customer Review Rating plus BBB Rating Summary

FITera LLC has received 4.65 out of 5 stars based on 42 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.