BBB Accredited Business sinceAdditional Locations
Phone: (866) 796-7204 Fax: (503) 850-4617 View Additional Phone Numbers 12042 SE Sunnyside Rd Ste 708, Clackamas, OR 97015 View Additional Email Addresses View Additional Web Addresses
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This company offers a safe, effective weight (fat) loss program, including a supportive online community and personal one-on-one coaching - via email, phone, and text messaging, 7 days a week - with customized workout and nutrition plans to help people lose fat, get fit, and live a healthy lifestyle.
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A BBB Accredited Business since
BBB has determined that FITera LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for FITera LLC include:
- Length of time business has been operating
- Response to 16 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||16|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||38|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chad Tackett, Member Mr. Neil Haigh, GM
Health & Fitness Program Consultants Health & Wellness
Method(s) of PaymentAll 4 major credit cards: Visa, Mastercard, American Express, and Discover
Refund and Exchange Policy
Our 30-Day Money-Back Guarantee: If at any time during the first 30 days you are not satisfied with any product or service you purchased from us – for whatever reason – simply contact our Customer Care department by email (firstname.lastname@example.org) or by phone (866-796-7204, M-F 11AM – 4 PM) with your refund request. There are NO hoops to jump through; we make it super quick and easy! When we receive a refund request, we process it within 1 business day. Once processed, your refund will generally appear on your credit card statement within 3 – 5 business days.
Hard Copy Products: If you purchased one of our “hard copy” products and would like a refund, we do require that these products be returned prior to your refund being issued. Please contact our Customer Care department by email (email@example.com) for return instructions. Once your return is received, we will refund the initial price of your product. Initial shipping charges are not refundable under this policy.
Alternate Business NamesFit Freeze FITera Nutrition LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview