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This business is not BBB accredited.

Conscious Box

5203 SE Johnson Creek Blvd  Suite A, Portland, OR 97222 View Additional Email Addresses http://www.consciousbox.com


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Description

This company offers a monthly delivery service of alternatives to conventional items with sustainable non-GMO ingredients.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Conscious Box include:

  • 113 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

113 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 57
Delivery Issues 38
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 113

Additional Complaint Information

On March 20, 2014, BBB recognized a pattern of complaints from consumers regarding delivery, billing and customer service issues. Consumers allege the products they order are not delivered, the package arrives incomplete, or they are charged for another order before receiving their original order. Consumers also allege they are automatically signed up for a monthly subscription, which they were not informed of at the time of purchase. Consumers further allege when they reach out to Conscious Box Inc for assistance with shipping status, refunds or cancellations, they have a difficult time getting their concerns addressed, or the company does not respond to them.

Conscious Box Inc is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Conscious Box
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 18
Total Customer Reviews 19

Additional Information

BBB file opened: May 17, 2013 Business started: 01/19/2013 Business started locally: 01/19/2013 Business incorporated 11/05/2012 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Patrick Kelly, CEO Ms. Elena J., Customer Contact
Contact Information
Principal: Mr. Patrick Kelly, CEO
Business Category

Health & Diet Products - Retail

Refund and Exchange Policy
No exchanges (damaged boxes not included in this category). No refunds. We can only offer refunds under minimal, extenuating circumstances.
Service Area
United States.
Alternate Business Names
Conscious Box Inc
Products & Services

Deliver monthly products made with natural products. Vegan/gluten-free/classic option.


Customer Review Rating plus BBB Rating Summary

Conscious Box has received 1.07 out of 5 stars based on 19 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.