BBB Business Review

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This business is not BBB accredited.

Northwest Custom Precision Inc

Phone: (541) 357-7070 790 30th St STE H Ste 3, Springfield, OR 97478 View Additional Email Addresses ! Northwest Custom Precision Inc is Believed to Be Out of Business !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 36
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 39

Additional Complaint Information

On December 8, 2014, BBB recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege products purchased from Northwest Custom Precision Inc are not delivered in the 10- to 13-week timeframe as promised. Some consumers claim they have waited as long as one year but have not received their products. Consumers allege when the delivery does not arrive on time, Northwest Custom Precision Inc initially provides updates regarding their order status; however, the company becomes unresponsive to emails and phone calls over time.

On February 13, 2015, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Northwest Custom Precision Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: April 15, 2014 Business started: 06/26/2013
Type of Entity

Corporation

Business Management
Mr. Robert Cline, President
Contact Information
Principal: Mr. Robert Cline, President
Business Category

Gun Dealers

Alternate Business Names
N W C P
Additional Information

On December 8, 2014, BBB called Northwest Custom Precision Inc at (541) 357-7070. A recorded message stated the company's voicemail box is full and is not accepting new messages at this time. BBB was unable to locate an alternate phone number for the company.

Business Management

According to business license information from Oregon Secretary of State, Robert Cline is the corporate member of Survival Tactical LLC. For more information on this company, please refer to its BBB Business Review at http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/gun-dealers/survival-tactical-llc-22962233.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.