This business is not BBB accredited.

GolfClubs.com Inc

Phone: (800) 391-9332 Fax: (503) 257-2191 View Additional Phone Numbers 809 SE Sherman St, Portland, OR 97214 http://www.golfclubs.com


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Description

This company offers golf clubs and golf related items.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for GolfClubs.com Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for GolfClubs.com Inc include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on GolfClubs.com Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 21, 2010 Business started: 03/01/2010 Business started locally: 03/01/2010 Business incorporated 03/12/2010 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Louis Doctor, President Mr. JJ Brumfield, Operations Manager Mr. John Troborg, Secretary
Contact Information
Customer Contact: Mr. JJ Brumfield, Operations Manager
Principal: Mr. Louis Doctor, President
Business Category

Golf Equipment & Supplies - Retail Sporting Goods - Retail

Hours of Operation
6:00am - 6:00pm Monday - Friday
10:00am - 6:00pm Saturday and Sunday
SHOWROOM HOURS:
10:00am -6:00pm Tuesday - Friday

Customer Review Rating plus BBB Rating Summary

GolfClubs.com Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    809 SE Sherman St

    Portland, OR 97214 (800) 391-9332 (503) 342-9983

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/8/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a golf push cart from the golfclubs.com site where it states a low price gurantee. Today I received my purchase and happened to locate a lower price of $59.80 on the following site: ******************************************************************* I called the customer service line and spoke with "Stan" who would not state his position or any details other than he is Stan. He offered to return the item for a fee... Why would I pay to return when they offer a low price guarantee?

Desired Settlement: I expect a credit of $59.80 the difference between their guaranteed low price and the one located on the site shown above. Or a complete return refund without a cost to me.

Consumer Response:

HI the business and I have reached an agreement.

Thank you!

5/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent back my clicgear 8.0 pushcart as directed after it broke. Now the company is claiming they have no record of it. I have tried many times to explain and come to a resolution. But they are refusing to send my cart back.

Desired Settlement: Send back my cart or a new one


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on GolfClubs.com Inc
Neutral Experience (0 reviews)
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