This business is not BBB accredited.

Fieldhouse Inc

Phone: (425) 467-0812 Fax: (425) 467-0800 View Additional Phone Numbers 1220 116th Ave NE Ste 200, Bellevue, WA 98004 View Additional Email Addresses http://www.fieldhouse.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides E-commerce fundraising for schools, youth teams leagues and non profit organizations.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Fieldhouse Inc include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Fieldhouse Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fieldhouse Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 09, 2006 Business started: 09/01/2003 Business started locally: 09/01/2003 Business incorporated 09/04/2003 in WA
Type of Entity

Corporation

Business Management
Mr. Carl Lombardi, President Mr. Ryan Schroeder, Project Manager
Contact Information
Principal: Mr. Carl Lombardi, President
Business Category

Fund Raising Counselors & Orgs Fund Raising Games, Merchandise, Supplies


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1220 116th Ave NE Ste 200

    Bellevue, WA 98004 (877) 232-9785 (425) 458-4200 (425) 467-0812

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/29/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered custom made t-shirts from this company on December 12 and was promised delivery by Christmas. The items have never been delivered. I did talk to a customer service rep today (January 12), and was told that my items are currently on a truck to be delivered.

Desired Settlement: Refund

Business Response: Contact Name and Title: ***** **** Accountant
Contact Phone: ************ ext ***
Contact Email: *****@**********.com
Customer ordered times from fieldhouse for Christmas deadline. Our vendor had printing issues which impacted many orders including this order and failed to deliver on time. On 1/12/15 customer called us very upset that the order wasn't received by Christmas. She used very abusive language with our customer service rep. Customer said she was going to keep the product and stop payment on her credit card.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
What kind of a business guarantees arrival of merchandise by Christmas, knowing full well that the expectation will not be met, then never contacts me to say Christmas gifts will not arrive by the promised date.
After leaving many messages in January, I finally got someone on the phone on January 12. She made no apologies, and didn't really care that my card was charged, but the items were not received. Only one of the t-shirts has ever been delivered, and still no phone call, no attempt to contact me or give me a refund. This is no way to run a company and expect an A rating from the BBB.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Fieldhouse Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)