BBB Business Review

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This business is not BBB accredited.

Great Floors

Find a Location

Phone: (206) 624-3220 Fax: (206) 624-3625 View Additional Phone Numbers 1251 1st Ave S, Seattle, WA 98134 View Additional Email Addresses http://www.greatfloors.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers retail carpets, rugs, hardwood flooring, ceramic tile, granite and marble.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Great Floors include:

  • 18 complaint(s) filed against business
  • Failure to respond to 7 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Great Floors
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: January 01, 1978 Business started: 01/01/1964 in ID Business started locally: 01/01/1964
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
http://www.sos.idaho.gov/
Phone Number: 208-334-2300
sosinfo@sos.idaho.gov

Business Management
Mr. Doug Chadderdon/CEO, President Mr. Jim McKay, CFO
Contact Information
Principal: Mr. Doug Chadderdon/CEO, President
Customer Contact: Mr. Jim McKay, CFO
Business Category

Floors - Hardwood Linoleum Dealers Tile - Ceramic - Manufacturers & Distributors Floors - Laminate Carpet & Rug Dealers - New Resilient & Vinyl Flooring

Service Area
Treasure Valley, Magic Valley and Sun Valley area.
Alternate Business Names
Carpet Exchange

Customer Review Rating plus BBB Rating Summary

Great Floors has received 1.38 out of 5 stars based on 7 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.