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Phone: (360) 373-7918 Fax: (360) 377-0011 View Additional Phone Numbers 3450 State Highway 3 W, Bremerton, WA 98312
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This company offers residential and commercial fence building and services.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. John Rosebeary, Owner Mr. Bill Sloman, Owner
Fence Contractors Fence Posts & Fittings
THIS LOCATION IS NOT BBB ACCREDITED
3450 State Highway 3 W
Bremerton, WA 98312 (360) 373-7918 (800) 280-7918 (360) 779-5978 Directions
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Additional Phone Numbers
- (800) 280-7918(Phone)
- (360) 779-5978(Phone)
Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On January 12, 2014, **** ****** a contractor came out to our house and did a quote on replacing our fence. He quoted us at $5220.00 plus tax. About a month later, I called to see if e could come out and do another estimate, adding 16ft of more fence. He told me just write it in on the original estimate, send it in and he would sign off on it. I signed the quote and sent it in on or about February 15, 2014. A few weeks later they came out and did the job. The guys were very professional and did a great job. On or about the 14th of May I received the Invoice, but it did not reflect the original quote. I called them the next day and talked to ******* who said she worked on the invoice and found that **** had forgot to add 40 ft of fencing. I told her she could not change the price after the quote was already made. She said she would call me back after she talked to ****, that was on the 15th of May. On the 19th of May I still did not hear from her and called her that day, she told me she did not hear anything back from ****. She said she did not forget about me and would try and contact **** that day. I had to call back on 22 May, since I did not hear from ******* Instead of getting ******* I got ****. I explained to **** that the issue of his misquote was not my problem and I wanted an invoice reflecting the quoted price. I even read the him the verbiage off the quote that says that neither him or myself can change the price without signing off on it. He asked me if the quote was for another home, I told him know and repeated my address. Very non chalant he told me he would look it over and get back to me, even taking down my phone number that was already on the quote sheet. To this day I have not heard back from **** or seen a new invoice.
Desired Settlement: I want to pay this bill, however I want to pay what I was issued in the quote, not what they found after the fact. I want a new invoice reflecting the original amount that was issued to me. $5220.00 plus tax.
Regarding the contract for ****** *****:
There was a discrepancy on the estimate regarding the 40' of fence being disputed. The sketch showed the 40' of fencing in the layout, but it was not in the written description. The final measurement, after completion of the job, brought this to light. This matter was resolved when, ***** *****, agreed to split the cost of this 40' section with Viking Fence.