If yes, click here to login.
BBB Accredited Business since
Phone: (253) 862-1542 Fax: (253) 845-3380 View Additional Phone Numbers PO Box 191, Sumner, WA 98390
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers cedar fencing, removal and repairs, landscaping, retaining walls, insurance work, decks, docks, and handyman services.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that A and A Fencing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A and A Fencing Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Chris Bailey, President
Fence Contractors Fence Posts & Fittings Fence - Sales, Service & Contractors Fences - Vinyl Fences - Wood All Other Specialty Trade Contractors (NAICS: 238990)
Hours of OperationMonday - Friday
6:00am - 5:00pm
Alternate Business NamesA & A Fencing Inc
PO Box 191
Sumner, WA 98390
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (253) 841-7777(Phone)
- (253) 735-4149(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Contracted with Chris B***** 2/24/14 to replace our back fence. Gave him $2,400 deposit. After several conversations on how we were going to contain the yard for my dogs while the yard was going to open for 4 days on three sides I decided to wait until after April 15th ( I am a tax preparer ) to proceed with the fence. I asked him to call me after 4/15 and he agreed to do so. He alleges he did but there was never a message or hang up indicated. I called him on 9/4/14 and he blew me off saying he was to busy to talk. I asked him to call me when he could do our fence. He never did so I called another fence company. On 11/7/14 I called and asked for a refund as he never performed his service. He says we blew him off and we'd have to take him to court to get our refund. He also said he had over a 100 jobs that summer. He hung up. I called back to him on 11/21; 12/2; 12/8/14; 1/15/15; 1/22; 1/27 and 2/6/15 leaving a message as to when we might expect our refund. None of the calls were ever returned. On 2/13/15 I made contact with him. As I began to speak Mr. B***** took off on a rapid non clear litany which I didn't understand and then 'click'. He hung up on me. I called back but he would not pick up. I called back on Monday, 2/16/15, and offered that he take $200 off our deposit refund for his alleged inconvenience but he never returned my call. I explained we desire no issues. He even stated one time he didn't seem to care if we went to the BBB. All we want is our $2,400 deposit refunded to us for a service he never performed.
Desired Settlement: $2,400 check for refund of deposit.
Ive responded and no return call
************ please call
To whome it may consern, I Chris B***** presedent of A and A fencing did an estement for **** on 10/22/2013 meet for deposit 2/20/2014 for the amount of $ 2,400 we bought material for project and he said he wanted to wait because he had to train his puppy i tried helping him with temp fence he said no i tried calling 3/20. 4/25. 5/10 he said he was busy doing taxes and then i got busy and wasn't available for his liking so he hired another fence company with no notice to me in writing or phone call then he calls and wants deposit back .i told him to take me to court