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Find a Location

River City Environmental Inc has 1 locations, listed below.

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    Business ProfileforRiver City Environmental Inc

    Ecological Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/3/2006

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    River City Environmental Inc offers grease trap and industrial services, parking lot maintenance, plumbing and septic services, storm drains, catch basins, and water truck services.

    Products & Services

    Septic System Service

    Business Details

    Location of This Business
    5410 NE 109th Ave, Portland, OR 97220-1128
    BBB File Opened:
    10/8/1997
    Years in Business:
    28
    Business Started:
    5/19/1995
    Business Incorporated:
    5/19/1995
    Accredited Since:
    3/3/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Stephen James McInnis, President
    • Ms. Heidi Shaver, Office Manager
    • Mr. John Liepold, Marketing Manager
    Contact Information

    Principal

    • Mr. Stephen James McInnis, President

    Customer Contact

    • Ms. Heidi Shaver, Office Manager
    • Mr. John Liepold, Marketing Manager
    Additional Contact Information

    Fax Numbers

    • (503) 288-3658
      Primary Fax

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On 9/23, I called River City to deal with a clogged toilet. I was told the driver would call when he was leaving his last job and heading to my site. He called at 4:04 to say he was on his way. He arrived at 4:37 (see PDF attached with screen shots of timing). He was supposed to call and let me now how much the job would entail. He never called and then the tenant texted me just after 5pm to say that he was already gone and that it was a very quick job that was done with a snake. Since he never called back, I assumed i would pay the emergency call out fee ($250) plus an hour of time since they round up ($250). I was charged for two hours instead of one. I sent an email to the company and asked them to confirm with the driver that it was 2 hours. They responded that he ws there two hours. Then, I send over the screen grabs of his calls and the tenants confirmation that he was already gone (all time stamped) and I haven't been able to get a further response.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kenny S

    1 star

    06/14/2023

    In August of 2018 I purchased a townhome in *******, ******. During the home inspection, a belly was identified in the sewer line, which allowed for 20+ feet of standing water and grease to remain in the pipe. The sellers agreed to have the sewer repaired prior to closing on the sale of the home. The sellers, unknowingly to me, hired River City Environmental (RCE) to complete the sewer repair and entered into contract with them. It was later explained to me the sellers did not have liquid cash on hand to pay for the work, so an agreement was made between them and RCE to pay for the job with the proceeds of the home post-closing. Unfortunately, the sellers never paid RCE for the work they had done. For the past three years I have received periodic demand notices from RCE for payment owed to them by the sellers they went into contract with. After receiving each demand letter, either myself or my realtor reached out to RCE to explain the situation, and how I did not order the work, did not sign any contract for the work, and that I purchased the house after the work had been completed. Each time RCEs response has been they were just trying to make waves in hopes the sellers would do the right thing and pay their outstanding bill. RCE representatives have even suggested to me that I contact the sellers, who are complete strangers to me, and put pressure on them myself. The representative also told me they found I was liable to pay the outstanding bill because I, Benefited from the work that was done. As of today (6/14/2023) I have been served with paperwork from the *********************** of Multnomah County, ******. RCE has listed the sellers, their realtor, my realtor, and myself as defendants in a $10,512 lawsuit. RCE is intentionally choosing to ignore the facts of who they entered the contract with and are now attempting to drag uninvolved parties through the court system. Their behavior is unethical and is unbecoming of professional business.

    Local BBB

    BBB Great West + Pacific

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