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BBB Accredited Business since
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This company offers electrical contracting services.
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A BBB Accredited Business since
BBB has determined that Metro's Best Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMrs. Brenda Casey, Secretary Mr. William Breen Casey, President
Electricians Electricians – Residential Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)
Alternate Business NamesCasey's Plumbing Inc
Portland, OR 97294 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (503) 643-8833(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Metro's Best Electric really dropped the ball. Last week I called and they scheduled an appointment for me today between 2pm and 4pm. 45 minutes before my appointment they called and advised they would not be able to make it even though I rearranged my office to give them access to the area needed for wire termination and am not able to do business because of this. When I told them that was unacceptable they told me I was not a good fit for them and the representative, ****** (according to Yelp, it looks like she has also listed herself as the owner) refused to provide their CCB number so I can file the necessary complaint in regards to this. I was also hung up on. Not a great way to initiate a relationship with a new client.
Desired Settlement: To compensate me for my lost wages from work or to fulfill their appointment obligations. The representative hung up on me which further escalated the situation and made me feel as though I was not valued and pretty much comes down to them making me feel like my time is not valued and I am a second class citizen.
Business Response: Initial Business Response /* (1000, 5, 2014/11/11) */ To whom it concerns, The customer was scheduled in between 2 and 4 on Tuesday the 4th. He was a first time customer, someone we have never done business with before. His appointment was for a jack 5 either net to be put in. We always book our calls in two hour increments because we don't know how long a call will take. In this instance, our electrician ran into a much larger problem than we had scheduled him for and it caused our schedule to get bumped. We called Mr******* to notify him of the schedule change. This made him upset and he told us that this would be unacceptable. We offered him a discount for the inconvenience of having his appointment delayed. But again we were told that would be unacceptable and that we needed to pull our electrician off his job and send him out right away. Mr ******* became verbally abusive, making threats to turn us in to every reporting agency you could think of and we eventually needed to hang up. he then did begin making complaints against us on the internet and even recruited his friends to do the same. All this he did because we couldn't make his appointment on time. Now to think that he wants compensation, I'm left speechless. Thanks for your time, Ms .****** ***** - Owner Metro's Best Electric Initial Consumer Rebuttal /* (3000, 7, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company states that I was verbally abusive and that I advised an electrician needed pulled off an existing job in their response. This is not true. Verbally abusive to me is defined as using profanity or yelling, I never did either. Rather I was firm in stating I was disappointed that a new customer would be treated this way. I did not say an electrician needed to be pulled off a job but rather that an appointment need to be rescheduled for the same day since I had to take the day off of work without pay and only received 45 minutes notice of the appointment cancelation and was advised they could not come out at all that day. I advised arrangements needed to be made for a same day resolution. The employee told me I could not be pleased and was rather defensive and hung up on me. When I called back (less than 30 seconds later) I was told the employee went to lunch and spoke with ****** ***** the owner. I expressed my frustration with this cancelation she again gave the too bad so sad attitude. I asked for the organization's CCB (Construction Contractors Board) number (required to be given by contractors in the State of Oregon upon request) and ****** told me I can find that on my own. I left a review (the same text I sent to the BBB) on the business Yelp and Facbeook page. The business replied to the review on Facebook but deleted it five minutes later. The business did not apologize for canceling the appointment, rather they offered me a very small discount, apologies go a long ways and they treated me as though my business was in no way valued. This business needs to treat customers with respect and dignity, something they very much feel short of during my interactions with them. I feel the business needs to offer some type of compensation for breaking the appointment and offer an apology to resolve this matter to my satisfaction. Final Business Response /* (4000, 9, 2014/11/24) */ Customer states that "I rearranged my office to give them access to the area needed for wire termination and am not able to do business because of this." Customer works from home and was offered a discount to reschedule(compensation). We apologize for the inconvenience and hope that his problem has been resolved. Final Consumer Response /* (4200, 11, 2014/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business offered to discount services and not come out that same day or even the next day. The apology on the phone was made to feel sarcastic. A full apology letter and some type of offer to cover lost wages will be necessary to resolve this matter to my satisfaction and not prevent further escalation.