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BBB Accredited Business since
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This company offers electrical services, installation, or Repair.
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A BBB Accredited Business since
BBB has determined that Mainstream Electric, Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Mainstream Electric, Heating & Cooling include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||93|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982
Idaho Office of the Secretary of State
700 W. Jefferson 203, P.O. Box 83720, Boise ID 83720-0080
Fax Number: 208-334-2282
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Idaho Bureau of Occupational Licensing
1109 Main Street Suite 220, Boise ID 83702
Phone Number: (208) 334-3233
Division of Building Safety-ID
1250 Ironwood Drive, Suite 220, Coeur D'Alene ID 83814
Phone Number: (208) 769-1579
Type of Entity
Business ManagementMs. Elaine Damschen, Owner President Mr. Todd Damschen, CEO
Electricians Electricians - Commercial Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Generators - Electric Switches - Electric Wire & Cable - Non-Electric Fuses - Electric Air Conditioning Repair Air Conditioning Systems - Cleaning Electric Equipment - Service & Repair Electrical Power Systems Maintenance Wire & Cable - Electric Electricians – Residential
Method(s) of PaymentCash, Check, MasterCard, Visa, & Financing Available
Refund and Exchange PolicyWe're not satisfied until the client is satisfied!!!
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 3436
Coeur D Alene, ID 83816
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BBB Complaint Process
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Additional Phone Numbers
- (208) 777-7766 (Fax)
Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: When I made the appointment I asked about pricing. i was told "I would have options". Once the electrician arrived i was told I had to pay $50 for the service call. I needed 2 ceiling fans installed. I was told it would cost $560 for 1 fan and $970 for 2 fans. I did not receive an itemized bill. I had 1 fan installed and then I was told I was paying $65 for a permit which costs $40. I asked if there were any coupons to reduce the price. No, was the answer although he handed me a $50 coupon "for the next appointment. I am very upset that I was lured into doing business with a company that is not straight forward with how much they charge for a service.
Desired Settlement: I would appreciate a refund, an itemized bill for the service and materials and a promise that they will stop deceiving people on the phone.
January 20, 2015
Dear ********* **** of the BBB:
******** ********* satisfaction and my firm’s reputation with you are of great importance to me. My written approach here will be two-fold …
I am genuinely disappointed to hear of ********** statement, “I am very upset that I was lured into doing business with a company is not straightforward with how much they charge for a service.” Regarding this matter, there are a few things to point out here:1.All of Mainstream Electric’s incoming phone calls are recorded, as disclosed via recording upon calling our office. Included is ********** recorded phone call with our Customer Care Representative (CCR) :
Next in regards to ********** statement, I did not receive an itemized bill. Again, I’ll talk to a few points here:
I’ll now talk to ********** Permit concerns; see attached.
I will shift gears now, and be less factual and talk to the human side of Customer Service. ********, my personal and business philosophies as a female owner of the electrical contracting company Mainstream Electric:
1. to positively impact every person we come into contact with
2. it’s not what we do (electrical work), but how we make people feel that’s memorable in customer service
Clearly we did not accomplish these two things, and that is gravely concerning to me. Prior to receiving this BBB complaint, we promptly attempted to call you a few times to have a discussion about your dissatisfaction. You do NOT answer your phone. (I’ve included ********** emails as an attachment, as well). We are human too, ********, and now are as frustrated as you are because you don’t answer or take our calls. A business relationship is two-sided, and so is communication. And to assume that we’ve deceived you in anyway (your words, not mine, per your statement in the Desired Settlement) is inaccurate. Here’s why:
********, these are not characteristics of a company who lures or deceives its customers. What it does boil down to is communication, which you’ve refused to do.
I’m not sure why the electrician didn’t mention the coupon … honestly, he may not have known there was one online. He is human.
1. refund $45 + tax for the online coupon. In addition, I will refund $25 + tax for the permit administrative fee as it doesn’t sound like it was clearly explained, and we like to be upfront about your charges. That equals $76.09 refunded.
2. Please follow through and get your ceiling fan inspected by The City of Spokane.
2. In the future, I am asking that you communicate in person or by phone with those whom you have concerns with or about and give them the benefit of the doubt. I believe most people are good and want to do the right thing. They are not “out to get you," and you do have choices.
Look forward to hearing if this offering is satisfactory. If it is, we’ll need to know if you’d like to issue a new check for $484.44?? Call into our office with a credit card for $484.44?? Or, simply deposit the check we have for $560.53, and then we’ll issue the refund of $76.09 to you?? Please let us know.
****** ********* ***
President of Mainstream Electric Inc.
[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
|3/28/2014||Advertising/Sales Issues | Complaint Details Unavailable|
Customer Reviews Summary