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Description

This company offers electrical construction services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Madsen Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Madsen Electric include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Madsen Electric
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 2001 Business started: 01/01/1948 in WA Business started locally: 01/01/1948 Business incorporated 09/01/1954 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Type of Entity

Corporation

Business Management
Mr. Greg Peterson, Controller Mr. Rocky Sharp, President Ms. Bobby Grove Mr. Roy Townsend, General Manager
Contact Information
Principal: Mr. Greg Peterson, Controller
Principal: Mr. Rocky Sharp, President
Business Category

Electricians Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)

Alternate Business Names
Carl T Madsen Inc CTM Electric Grays Harbor Star Electric

Additional Locations

  • 3939 S Orchard St

    Tacoma, WA 98466 (253) 383-4546

  • 913 Polk St

    Aberdeen, WA 98520 (360) 532-8980

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Charged 3 hours labor for pretty simple trouble-shooting call. The electrician identified pretty early that the problem was with the line to the house and repair was done by the city. He stayed to see that it would be ok? I called the company at least 3 times to speak with someone about the bill. No one called back, the third time I called, I spoke with someone who said he would discuss with electrician and get back to me. That was 12/3 and 12/4 2013 and I have heard nothing since. Also, after the repair, my clothes dryer no longer worked. Thank you.

Desired Settlement: DesiredSettlementID: Refund The actual work done and time the electrician needed to be there was less than 1 hour.

Business Response: Initial Business Response /* (1000, 6, 2014/01/15) */ I have talked with the manager who was in charge of the work performed. He has call the home owner an appolgized of not taking care of the issue in a timely maner. We are refunding the cost of (2) hours of work back to the owner. The electrician stayed on site to make sure that once the Utility company returned power that they had power at the panel.As for the Dryer i am not sure because the electrician did not work on that item.It could have had something to do with the Utility company having a power surge. Final Consumer Response /* (2000, 8, 2014/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Madsen Electric
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)