This business is not BBB accredited.
Phone: (425) 885-2789 Fax: (425) 869-8761 7004 180th Ave NE, Redmond, WA 98052
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This company offers residential, commercial and industrial electrical services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Linder Electric Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMs. Mike Linder, President Mr. Jim Linder, Manager Mr. Robert Linder, Owner
THIS LOCATION IS NOT BBB ACCREDITED
7004 180th Ave NE
Redmond, WA 98052 (425) 885-2789 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I received the bill about 2 weeks after the service. I immediately left a message with the Linder phone service asking that they call me about this charge. I called again a few days later. Eventually, there was a message on my recorder from someone in the company. I tried to call back when I returned home, but never received another call. My complaint was that the charges for changing 4 dimmer switches to toggle switches was exorbitant and I also inquired if they had a senior discount. I tried to phone them again before I finally paid the bill of $525.49 before their due date because I did not want my credit affected. One of the switches was a single switch, the other 3 were double, but the electrician had been at my home a few days before the installation to check out what was required. I wrote Linder Electric a letter sent with my payment. I want clarification as to whether the assessment visit (of 10 minutes) was the $150.00 first 30 minutes of the charge, or if they charge from their door back to their door in the labor charge. I can't say that I recorded the exact hours it took. I did not expect this type of situation. But the electrician said he would be here by 7:30 in the morning. It was almost 8 when he arrived. He was not here for as long as the charges work out.
Desired Settlement: I would like an acknowledgement of the problem. I would like a senior discount. (I'm 86.) And I would like a refund of the overcharge.
Business Response: Initial Business Response /* (1000, 6, 2014/04/17) */ The scope of work was to repair several switch boxes and replace (7) switches. The work was completed and customer was satisfied. The customer was advised of our rates prior to installation. She was also advised via a phone message that we do not offer senior discounts. We did not receive a letter with the payment but a copy of the invoice and payment in full. The charges are correct. Initial Consumer Rebuttal /* (3000, 8, 2014/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) We may have talked about 7 switches over the phone before the electrician came to the house the first time. I decided to do only 4. Only 4 were changed. One of these was a single switch. The others were double. I was in shock when I received the bill. I phoned twice. Days later there was finally a message that "***" called from Linder Electric. There was no further message on the phone recorder. I called again and never received a reply. I finally paid the bill because I did not want to harm my credit. I thought I had included a letter with my payment. If I didn\'t, I can still furnish a copy. Needless to say, I\'m still unhappy with this comnpany and their response to my questions. Final Consumer Response /* (2000, 11, 2014/05/01) */ I mailed another copy of the letter I thought I had sent to Lender Electric with my check again to them late last week. I received a call from *** ****** yesterday. We discussed the issues and he agreed that the price was excessive for the 4 switches replaced. He stated that they do charge $150 to come out and assess the problem, and that it often takes up to half an hour. He agreed to charge me one hour and half for installing the 4, instead of the 7 or 8 switches that appeared on the workorder submitted. Today I received his check in the amount agreed upon..a refund of $174.87. Thanks so much for your help. I now consider the claim satisfied. **** *****