Business ProfileforArtisan Electric Inc

I started working with Artisan Electric on 10/14/2022 for designing a solar panel system for my home. I have a flat roof and I let the sales consultant know I didnt want to risk having leaks by penetrating the roof membrane to mount the panels. The rep discussed using ballast to mount the panels and he said they installed systems using ballast to mount the panels regularly. They said it's a significant weight that just sets on top of the membrane and there's no penetration. Then the panels just mount to the weighted rack and it can withstand 105mph winds. It sounded like a great option and I signed the contract on 11/9/2022 to have the system installed. The total cost of the system was going to be $51,683.20 and I paid a deposit of $15,504.96. The next step was to submit the docs for permits. The permits were rejected stating the roof structure would not support the load. Artisan then hired an engineering firm to see what the could do to work around it and get the permits to go through. They continued to look for options to make the system work.Artisan never told me that I would be on the hook to pay for the engineering work. I contacted the original engineer of my home and they told me the roof was not designed for that kind of load and recommended against doing it. I told Artisan I did not want to move forward due to risk of structural integrity with additional load. Artisan then told me that I can cancel the project, but I have to pay for the work to that point. Artisan knew of the potential issues of the load and the never let me know the roof may not support it. If I had known there was potential issues with the load, I would not have signed a contract. I would never take that risk. Artisan made the mistake of not informing me, but I'm the one bearing the brunt of the cost. Artisan did not give back all of my deposit, they sent back $11,662.96. I paid $3842 and received nothing but a headache and there was no impact to Artisan for their mistakes.