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Find a Location

Puget Sound Energy, INC. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPuget Sound Energy, INC.

    Electric Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.32/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    65 complaints closed in last 3 years

    26 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/1956

    Years in Business: 151

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Puget Sound Energy, INC. offers residential and commercial utility services.

    Products & Services

    Electric Companies

    Business Details

    This is a multi-location business.

    Find a Location

    Puget Sound Energy, INC. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      355 110th Ave NE, Bellevue, WA 98004-5862
      BBB File Opened:
      1/1/1956
      Years in Business:
      151
      Business Started:
      1/1/1873
      Business Started Locally:
      1/1/1873
      Business Incorporated:
      9/12/1960
      Accredited Since:
      5/1/1956
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • P S E
      Business Management
      • Stacey Halsen, Corporate Complaint Specialist
      • Mary Kipp, President/CEO
      Contact Information

      Principal

      • Stacey Halsen, Corporate Complaint Specialist

      Customer Contact

      • Stacey Halsen, Corporate Complaint Specialist
      Additional Contact Information

      Fax Numbers

      • (425) 424-6537
        Primary Fax

      Phone Numbers

      Customer Complaints

      65 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/12/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased this home on 01/25/23, and that marks the date of our house closing. According to the attached Hydromax letter, a clean-out installation on the side sewer connection was necessary for sewer inspection on behalf of PSE, with whom Hydromax has a partnership/contract for such tasks. Unbeknownst to me, Hydromax subcontracted the work to ******.It's important to note that we have not yet moved into the home, and no one except ****** has been on the property, performing the required work.The attached pages from my home inspection highlight that prior to the initiation of the work, the lid to my sump pump was undamaged. However, photos provided by ****** after their completion of the work around 01/25 reveal that the lid was then damaged.Despite receiving no prior notice, ****** is refusing to address the damage, and Hydromax asserts that it's not their responsibility since the damage was caused by a subcontractor.Given these circumstances, my primary concern is promptly resolving the issue. I am open to having PSE, Hydromax, or ****** take responsibility for and rectify the damage.
      Read More

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cheyenne C

      5 stars

      04/03/2024

      ***** from customer service was absolutely amazing. I seriously could not have asked for someone better on the phone. I wish that I could talk to him every time I needed help with something. I cannot thank him enough for being so helpful and very easy to talk to. If theres any way that I could reach again to seriously thank him for how amazing he was, I would like to. My experience was phenomenal!

      Puget Sound Energy, INC. Response

      04/04/2024

      Thank you for taking the time to share your experience with us.  We will ensure that we share the feedback with ***** and his supervisor. 

      Local BBB

      BBB Great West + Pacific

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