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BBB Accredited Business since
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This company provides drug & alcohol screening & testing.
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A BBB Accredited Business since
BBB has determined that Transportation Compliance Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Transportation Compliance Service include:
- Length of time business has been operating
- Response to 29 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||29|
Additional Complaint Information
Transportation Compliance Services is a private, third party administrator who provides services to commercial operators to assist in DOT safety regulations. Complainants said they believed they were being called by the Department of Transportation rather than a private company selling its services. BBB has met with Transportation Compliance Services to discuss the underlying issue of the complaints. Despite Transportation Compliance Services's cooperation and changes they’ve made in its sales practices, BBB continues to receive complaints regarding this issue.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||126|
Licensing, Bonding or Registration
These agencies may include:
Secretary of State
700 W Jefferson St, Boise ID 83720
Phone Number: (208) 334-2300
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff Minert, Member
Drug & Alcohol Screening & Testing Testing Laboratories (NAICS: 541380)
Transportation Compliance Services, previously doing business as DOT Compliance Services LLC is a private, third party administrator who provides various services to commercial operators to assist in them in maintaining the Department of Transportation safety regulations. Complainants said they believed they were being called by the Department of Transportation rather than a private company selling its services. Better Business Bureau met with Transportation Compliance Service who addressed the issues by making changes in their initial contact with a potential customer by stating up-front they are a private company, not associated with the Department of Transportation.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview