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          Ashwood Recovery at NorthPoint has 1 locations, listed below.

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            Business ProfileforAshwood Recovery at NorthPoint

            Drug Abuse Information
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/17/2017

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers outpatient drug and alcohol rehabilitation and detox services. 

            Products & Services

            Drug and Alcohol Treatment

            Business Details

            BBB File Opened:
            10/12/2015
            Years in Business:
            14
            Business Started:
            8/4/2009
            Accredited Since:
            4/17/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            14
            Alternate Business Name
            • Ashwood Recovery LLC
            Business Management
            • Ms. Jennifer Freeman, CFO
            • Ms. Autumn Hornsby, Director of Human Resources
            Additional Contact Information

            Fax Numbers

            • (208) 322-0048
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/10/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            I received a bill in June, 2023 for services in January of 2021. I believe I paid the vendor in full 2.5 years ago, $2-$3,000 (our copay). We received a bill for $1300. They claim the delay was because they moved systems and they have no evidence that we paid at all and that we have to prove that we paid. This was the first time my child attended Imagine and we were nervous about the cost. We worked closely with the billing department and chose to pay in full out of our child's savings account. Additionally the dates of service on the initial billing did not line up with when my child attended, casting further doubt on the accuracy and security of their system transition.Perhaps it's legal to bill this late, but it's unethical. The vendor knows what these families are already experiencing and to throw 'surprise' bills at low-moderate income-level families is disturbing. To also put the burden on families to do the payment research is disturbing. The vendor changed systems and things are f'd up. They should do all the research. A friend of mine got a bill for over $10k from 2.5 years ago. Cruel.I've attached the 'detailed' billing which does not show any payments from us. There is no way we paid $0. My memory is that we paid $2-$3,000.Here is the response from the vendor Hi ******, I called and returned your voicemail. The reason for getting a bill now is because for the last year, we have been transferring patient accounts over into our new system called ************. So the dates of service on the bill you received were not the dates that **** attended, but when his account starting transitioning into the new system. I have attached a detailed date of service statement to this message. Additionally, I don't show payments that were made for that 30%. If you have a receipt or bank transaction of that payment, I am happy to provide the credit over to his account.
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Great West + Pacific

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