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BBB Accredited Business since

Perma Dry Waterproofing

Phone: (800) 584-9118 Fax: (425) 277-2005 View Additional Phone Numbers 608 SW 12th St, Renton, WA 98057 http://www.permadrywaterproofing.com


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Description

This company offers specialty drainage services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Perma Dry Waterproofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Perma Dry Waterproofing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Perma Dry Waterproofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 01, 1999 Business started: 05/18/1998 in WA Business started locally: 05/18/1998 Business incorporated 12/28/2000 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Jack Calvo, Owner
Contact Information
Customer Contact: Mr. Aaron Calvo, General Manager
Principal: Mr. Jack Calvo, Owner
Business Category

Drainage Contractors Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Waterproofing Contractors Basement Waterproofing Basement - Remodeling Waterproofing Materials Contractor - Crawl Space Basement - Contractors Basement - Finishing All Other Specialty Trade Contractors (NAICS: 238990)

Service Area
Serving King, Snohomish, Pierce and Thurston county.
Alternate Business Names
Perma Dry Waterproofing & Drainage Inc Perma Dry Waterproofing Services Inc
Products & Services

Basement drainage, footing drain repair and replacement, crawl space drain systems, downspout and roof drainage, sump pump systems, backup pumps, foundation crack repairs, video pipe inspections and jetting, system maintenance.


Customer Review Rating plus BBB Rating Summary

Perma Dry Waterproofing has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 608 SW 12th St

    Renton, WA 98057 (800) 584-9118 (425) 227-1990 (425) 277-2151 (425) 226-1475 (425) 264-0126

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/5/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Prema Dry Waterproofing installed and designed a system after doing a site evaluation for the crawlspace in two residential buildings. We have already had to repair or replace major components parts of system that have failed twice. We now have yet another system that has failed in one of the buildings.

Desired Settlement: DesiredSettlementID: Replacement Replacement of all parts and labor to ensure that the crawlspace will function to pump out water. Plus if their design was incorrect for the purpose of pumping water out of the building, they will include any changes to insure that it successfully works properly.

Business Response: Initial Business Response /* (1000, 5, 2014/04/17) */ The complaintant, Mr. ******, and **** ***** of Perma Dry Waterproofing are in the process of dealing with the issues that have been raised. At the present time they have agreed to hold up any further action on this issue until they complete the process.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Perma Dry Waterproofing
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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