BBB Business Review

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This business is not BBB accredited.

Smilebox Inc

Phone: (425) 881-9475 Fax: (425) 881-9625 15809 Bear Creek Pkwy Ste 320, Redmond, WA 98052 View Additional Email Addresses http://www.smilebox.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

264 complaints closed with BBB in last 3 years | 61 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 188
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 57
Total Closed Complaints 264

Additional Complaint Information

On February 13, 2014, BBB recognized a pattern of complaints from consumers regarding billing and customer service issues. Consumers allege Smilebox Inc makes unauthorized credit card charges after consumers have cancelled their accounts. Consumers claim after signing up for a free trial account, their account is not automatically cancelled when the trial expires; the company continues to charge a monthly fee of $5.99 for membership or subscription. Consumers further allege Smilebox Inc is unresponsive to requests for assistance.

Smilebox Inc is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Smilebox Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 16
Total Customer Reviews 16

Additional Information

BBB file opened: January 11, 2007 Business started: 02/01/2005 Business started locally: 02/01/2005 Business incorporated 01/10/2005 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Yuval Hamudot, President/CEO Mr. Josef Mandelbaum, Chairman Mr. Rodney Olsen, VP of Operations Mr. Bob Romoser, Customer Support Mgr
Contact Information
Principal: Mr. Yuval Hamudot, President/CEO
Business Category

Digital Media Scrapbooking Invitations & Announcements Computer Software Publishers & Developers Computers - Graphics Email Service Provider Music & Messaging Services Photo Retouching

Alternate Business Names
IncrediMail Muskoka Media Inc Perion Inc PhotoJoy SweetIM Sweetpacks
Products & Services

Smilebox offers a 7-day free trial for customers who would like to try Club Smilebox premium features. Credit card details are required to begin and the trial subscription will continue on to a paid subscription if it is not cancelled before the end of the trial period. Information regarding their terms & billing policies can be found at http://www.smilebox.com/terms-of-use.html. Account and billing questions can be addressed by emailing support@smilebox.com

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.