This business is not BBB accredited.Find a Location
Phone: (503) 954-1324 Fax: (503) 954-1342 View Additional Phone Numbers 6363 President George Bush Turnpike Ste 310, Irving, TX 75038
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers merchant services for credit and debit card processing, gift programs, terminal solutions, electronic services for e-commerce, point of sale, mail- and phone-order businesses.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Securus Payments include:
- 146 complaint(s) filed against business
- Failure to respond to 4 complaint(s) filed against business
- 2 complaint(s) filed against business that were not resolved
Factors that raised the rating for Securus Payments include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||72|
|Total Closed Complaints||146|
Additional Complaint Information
On February 1, 2013, BBB recognized a pattern of complaints from consumers regarding contract issues and selling practice issues. Consumers allege after initialing and signing a contract with Securus Payments, the company alters the contract. Consumers also allege the company tells them they can cancel services at any time, but consumers later learn there are cancellation fees involved. Consumers allege the company guarantees to save them money, but ultimately consumers discover they are paying more than with their previous processing company. Consumers further allege Securus Payments solicits their place of business several times a day, and when asked to be removed from the company's list, they still receive calls.
Securus Payments is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementWendi Kellam, Corporate Director of Finance
Credit Card Processing Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview