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BBB Accredited Business since

Alpine Payment Systems

Phone: (877) 804-7286 Fax: (877) 728-2007 View Additional Phone Numbers 1111 Main St Ste 201, Vancouver, WA 98660 View Additional Email Addresses http://www.alpinepaymentsystems.com View Additional Web Addresses


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Description

This company offers sales of credit card processing machines and automated teller machines.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alpine Payment Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alpine Payment Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 16

Additional Complaint Information

On December 15, 2010, BBB recognized a pattern of complaints from consumers regarding sales practice and contract issues. Consumers allege Alpine Payment Systems uses high-pressure sales tactics. Consumers further allege verbal agreements made with the company's representatives are not accurately represented on the written contracts provided to the consumers.

Alpine Payment Systems is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Alpine Payment Systems
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 7

Additional Information

BBB file opened: August 01, 2006 Business started: 08/01/2006 Business started locally: 08/01/2006 Business incorporated 08/01/2006 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Ensminger, Chief Executive Officer Mr. Brian McDevitt, Vice President of Sales
Contact Information
Principal: Mr. Robert Ensminger, Chief Executive Officer
Business Category

Credit Card - Merchant Services Automated Teller Machines Other Activities Related to Credit Intermediation (NAICS: 522390)

Alternate Business Names
IQ Payment Systems LLC

Customer Review Rating plus BBB Rating Summary

Alpine Payment Systems has received 4.25 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.