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This business is not BBB accredited.


Phone: (877) 651-3292 PO Box 19523, Seattle, WA 98109 View Additional Email Addresses http://www.julep.com

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This company offers a monthly subscription box of beauty supplies.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Julep include:

  • 255 complaint(s) filed against business
  • Government action(s) against the business
  • Length of time business has been operating
  • Response to 255 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

255 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 78
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 136
Total Closed Complaints 255

Customer Reviews Summary Read customer reviews

39 Customer Reviews on Julep
Customer Experience Total Customer Reviews
Positive Experience 23
Neutral Experience 1
Negative Experience 15
Total Customer Reviews 39

Additional Information

BBB file opened: May 30, 2012 Business started: 08/22/2006 in WA Business started locally: 08/22/2006 Business incorporated 08/22/2006 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Alison Dreiblatt, Director CS Ms. Jane Park, President/CEO Mr. Dwight Gaston, CFO/COO Ms. Caitlin McAfee, Customer Service Manager Ms. Shelly Neighbors, Customer Service Manager
Contact Information
Principal: Alison Dreiblatt, Director CS
Principal: Ms. Jane Park, President/CEO
Business Category

Cosmetic Sales by Internet Online Retailer Cosmetics & Perfumes - Retail Skin Care Internet Shopping

Service Area
United States and Canada
Alternate Business Names
Julep Beauty Inc Julep Maven
Business Management

According to business license information from Washington Secretary of State, Jane Park is the president of Julep Nail Parlor. For more information on this company, please refer to its BBB Business Review at http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/nail-salons/julep-nail-parlor-22729435.

Customer Review Rating plus BBB Rating Summary

Julep has received 3.14 out of 5 stars based on 39 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.