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BBB Accredited Business since
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This company offers general and electrical contracting services.
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A BBB Accredited Business since
BBB has determined that Illuminate Contracting LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Robert Semingsen, Member Ms. Cecilia Gambill, Member
Contractors - General Electricians Lighting Consultants Lighting Equipment - Emergency Lighting Fixtures - Repair & Maintenance Lighting Systems & Equipment
34664 10th Pl SW
Federal Way, WA 98023 (206) 571-6209 (206) 497-1961 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (206) 571-6209(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: John * T******, an employee of illuminate contracting llc , came to my home in the company van and bidded on a kitchen remodel job. John return on May 28 2016 in illuminate company van and started the work.John stated that he would get the permit and email me a contract. . He received a payment of 1700 dollars, but he did not come back and complete the work. John T****** is an employee of illuminate contracting llc We contacted the owner of illuminate contracting llc, Robert * S***, Robert stated that he allows his employee to do side job under the perception of his company illuminate contracting ll. Robert stated he will not be responsible for any work that John T****** performed . Robert S*** was very rude and not concerned of how his employees are representing illuminate contracting llc.
Desired Settlement: illuminate contracting can complete the job his employee started within 1 day or refund me my 1700 dollars .
Communication has been made with John *******, complaint has been resolved amongst parties involved, no further action is necessary.