This business is not BBB accredited.
Phone: (206) 353-3219 Fax: (425) 572-5090 12939 SE 188th St, Renton, WA 98058
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This company offers residential and commercial replacement windows and doors.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Frank & Company PLLC include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Micheal Frank, Member
Contractors - General Basement - Remodeling Windows - Installation & Service Storm Windows & Doors Windows Kitchen & Bath - Design & Remodeling
Hours of Operation6am - 8pm
Alternate Business NamesFrank & Company
THIS LOCATION IS NOT BBB ACCREDITED
12939 SE 188th St
Renton, WA 98058 (206) 353-3219 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We paid Frank and Company $350 by check, which was cashed on January 19, 2016, to draw up plans for us to take to the city of Seattle in order to obtain a permit to have a deck built. On February 9, we inquired about when we would get the plans and Mr. F**** assured us we would have them that week. We did not receive the plans that week and after more inquiries and more promises that were not kept, on March 22 Mr. F**** emailed us two drawings, performed with educational software, that contained minimal information about the project. When we took these drawings to the permits department at the city, they denied us a permit based on the lack of information included in the plans. The plans Mr. F**** charged us $350 for were specifically in order to obtain a permit, and the plans he sent us, well over a month after they were promised, were unfit to accomplish this purpose. Mr. F**** had assured us that we would have no problem obtaining permit approval using his plans; the staff at the permit office said that the plans were very inadequate, lacking in many required details, and that they recommended we ask the contractor for a refund. We wrote Mr. F**** an email on March 31, asking him to return our $350 by April 15th. It is now April 27th and we have not received a response from Mr. F****.
Desired Settlement: We want Mr. F**** to return the $350 we paid for the plans.