BBB Accredited Business since
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This company offers general contractor services.
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A BBB Accredited Business since
BBB has determined that Dreamcatcher Remodeling Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dreamcatcher Remodeling Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Johnathin Antis, Vice President Mrs. Jacqueline Antis, President
Contractors - General Basement - Contractors Basement - Finishing Contractor - Remodel & Repair Demolition Contractors Drywall Contractors Excavating Contractors Garage Builders Home Builders Home Improvements Home Improvements - Additions Painting Contractors Deck Builder Siding Contractors Basement Waterproofing Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Remodeling Services Windows - Installation & Service Hardwood Floor Contractors Cabinets Windows Windows - Vinyl Ceiling Removal Tile & Marble Contractors - Flooring Kitchen & Bath - Design & Remodeling Kitchen Remodeling Outdoor Kitchens Building Contractors Contractors - Acoustical Ceiling
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Serving King County
Kirkland, WA 98034 (425) 823-8771 (206) 316-2925 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (206) 954-3527(Phone)
- (206) 316-2925(Phone)
- (425) 820-8394 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In or around Nov/December/2013/we hired Mr. A**** for a basic kitchen remodel, it was supposed to be 4 to 5 weeks in completion. There was no major structural work: new countertops, spray painting our cabinets, new granite counters, new backsplash, new ceiling, no tearing down walls. After we signed the contract, Mr. A**** informed us he was leaving for a third world country to help children. We were then put in the hands of one of his minions, who had never seen our picture or knew what we wanted. Everything he and the subcontractors touched was damaged. We paid for appliances and he damaged them. We had our wood/tiles floors damaged and redone 4 times. Mr. A**** painted our floors blue and did not even paint behind the fridge and had the fridge shoved in thinking we would not notice. One of his subcontracotrs told another one, "paint in the spots with a sharpie pen." We spent 9 months without a kitchen and eating outside, Mr. A**** stopped responding to our emails, stopped coming over, I sent him an email, "Please respond." Nothing. Our $6,000.00 spraying of our cabinets chip at the slightest touch. We have had to pay to have our appliances put in, our lights put in, our backspash put in, our trim put in way over our budget. Mr. A**** got about 23,000.00 not to mention the 8 times approximately we had to spend at hotels with our dogs due to the floor never being done correctly, "cerused." This man just dumped us and left us floundering to try and finish this project, on our own. This man should be flagged for false business practices per his contract. "What Professional lets people live outside for 9 months on a basic kitchen remodel and dumps them." Their work is shoddy, horrible craftsmanship. He gave our key and alarm code to numerous people when we asked him not to due to our work that we do, and just chose never to come over This has been a disgusting experience.
Desired Settlement: Compensation/false adverstisement/bait and switch/reimbursement for payment of services not rendered
Client first contacted DreamCatcher Remodeling (DCR) in November of 2013. Due to illnesses on both sides, Johnathin A****' first meeting with client took place on December 16. After discussions to clarify the scope of work within client's budget, client signed the contract (attached) on January 16, 2014. Johnathin represented that either of our lead carpenters Travis A**** or Hai *** would be on site to complete the work and meet with subcontractors. Johnathin also explained that he was leaving for a 3 week mission trip in Guatemala from February 15 thru March 7 (attached) and that time was of the essence to begin work. Due to the client's scheduling, we were not permitted to begin work until January 28.
***SUPPORTING DOCUMENTS REDACTED BY BBB***
(The consumer indicated he/she DID NOT accept the response from the business.)
Business Response: We feel that we have addressed all of the issues in our previous response. Her latest accusations are false. We are at an impasse and have no further comment.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary. A timeline with emails and pictures will reveal that the "Dreamcatcher,"s response is false and I fear that future clients will have to go through this "switch and bait," experience that ended with 9 months without a kitchen and Mr. A**** refusing to contact us or come over, for 5 months to oversee, work, check the progress of our kitchen. Leaving us to coordinate everything not to mention the shoddy workmanship. In essence to make us so truly frustrated that we would have to severe ties. Eating outside for 9 months is truly not enjoyable. Truly a fiasco. Their rebuttal can and will be contested and proven to be false and defamatory as is evident with our corresponding emails/contracts/pictures/etc. Also, "her claims are false," is not a reply, it is choosing to not address the facts, again unprofessional.